LOL ASUS says this is $200 in repair, Steve from gamers Nexus smokes ASUS, Steam Deck til I die boys!!!!

[RJARRRPCGP]

yeah I don't do capsule upgrades for bios I use the USB method to make sure nothing fucky happens...

I use the USB method, which is copying the BIOS image file to a USB stick and then updating it from the flash option in the BIOS setup. It scans the drive I choose.

 

[remixedcat]

I use the USB method, which is copying the BIOS image file to a USB stick and then updating it from the flash option in the BIOS setup. It scans the drive I choose.

Yep that's what I do

 

[Waldorf]

@Space Lynx
ever since vista i make sure to install everything offline, even mobile, until i have to connect, but by that time all stuff is turned off, incl bios options.
and i rather have a mb with 6 m.2 slots and an option i have to turn off, rather than a different brand with less, just so i dont need togle something.
and that ignores how many things need to be "tweaked" for "us" vs using stock bios with default settings..

@remixedcat
not sure why you would need auto driver update thru win for anything, lots of times things got messed up, with ppl forced to rollback/reinstall,
not even talking about stuff like Nv updating only for ppl to find out its "bad" and requiring extra time to fix.

cant remember a single instant in the past 10y where it was needed/made a difference on any unit i worked on.

 

[Ayhamb99]

What i found absolutely insane is how they threatened to send the thing back disassembled if Steve did not cough up the money for the unnecessary repair.

How is this even legal? "Pay us or we'll send your device back in a disassembled and an unusable state" This is literally extortion.

 

[lexluthermiester]

LOL, GN's got Warranty departments on edge.

And that is a good thing!

 

[DAPUNISHER]

Gamers Nexus already having an effect. Asus is making changes. It's a start anyways. https://www.asus.com/ca-en/news/y2vzd3jkg5fir3qw/

 

[Hyderz]

Gamers Nexus already having an effect. Asus is making changes. It's a start anyways. https://www.asus.com/ca-en/news/y2vzd3jkg5fir3qw/

Damage Control!

 

[Nordic]

If only the Deck wasn't slower than a calculator. Sadge.

Others have already responded to this but I wanted to bring in more information. Let's look at the most popular games on the Steam Deck.

A lot of people are playing graphically demanding games on the Steam Deck. Elden Ring, Cyperpunk, and RDR2 are probably the most graphically demanding games on this list. How do people enjoy these games on a calculator? The Steam Deck plays at 800p which is significantly easier to run than 1080p or higher like we do with desktops.

Let's take a look at CP2077 performance settings and FPS people are getting on Steam Deck Hardware. Proton. ShareDeck. I see numerous reports that people are setting a frame limit of 40 fps and having a battery life over 2 hours. A fully loaded deck will have a battery life of 90 minutes meaning that at 40 fps the Deck has more to give. I see a handful of reports saying they are getting 60 fps with low visual settings and no hardware limits. I am a stickler for 120 fps plus on my desktop. I was surprised to find out that 40 fps on the Deck does not bother me.

Would you expect the Steam Deck to achieve 60 fps in Cyperpunk 2077? I know that comparing the Steam Deck to a calculator is intentional hyperbole. The Deck is far more capable than you might expect. The Asus ROG is a bit more performant with its faster hardware but suffers in battery life and software ecosystem. I am happy that we have such wonderful options for handheld gaming.

 

[Dr. Dro]

Others have already responded to this but I wanted to bring in more information. Let's look at the most popular games on the Steam Deck.

A lot of people are playing graphically demanding games on the Steam Deck. Elden Ring, Cyperpunk, and RDR2 are probably the most graphically demanding games on this list. How do people enjoy these games on a calculator? The Steam Deck plays at 800p which is significantly easier to run than 1080p or higher like we do with desktops.

Let's take a look at CP2077 performance settings and FPS people are getting on Steam Deck Hardware. Proton. ShareDeck. I see numerous reports that people are setting a frame limit of 40 fps and having a battery life over 2 hours. A fully loaded deck will have a battery life of 90 minutes meaning that at 40 fps the Deck has more to give. I see a handful of reports saying they are getting 60 fps with low visual settings and no hardware limits. I am a stickler for 120 fps plus on my desktop. I was surprised to find out that 40 fps on the Deck does not bother me.

Would you expect the Steam Deck to achieve 60 fps in Cyperpunk 2077? I know that comparing the Steam Deck to a calculator is intentional hyperbole. The Deck is far more capable than you might expect. The Asus ROG is a bit more performant with its faster hardware but suffers in battery life and software ecosystem. I am happy that we have such wonderful options for handheld gaming.

Yeah, don't worry, it was just poking a bit of fun on it being a handheld and all. But you do have a point, for most of our lives, we've had a slower PC than a Deck. Being able to take that everywhere really is awesome. I'm interested on the Ally X, but no rush... no rush at all.

 

[ty_ger]

To Asus's defense, at least they offered a warranty which would ignore unrelated damage. Maybe their communication sucked and was confusing, but at least there was a path forward. Hopefully the path forward is now clearer and better communicated.

I think it is odd that people touted EVGA so much when it came to after-sales service and at the same time ignore the fact that any unrelated damage completely voids the warranty and EVGA offers no exceptions, repairs, or any path forward for any unrelated damage. People had to get social media involved to get EVGA to change their mind about a scratch on the outside of a PSU voiding the entire warranty.


Honestly, it seems like Steve kind of over-reacted here; in my opinion. Like, he is on a freak-out kick or something.

 

[Nordic]

think it is odd that people touted EVGA so much when it came to after-sales service and at the same time ignore the fact that any unrelated damage completely voids the warranty and EVGA offers no exceptions, repairs, or any path forward for any unrelated damage. People had to get social media involved to get EVGA to change their mind about a scratch on the outside of a PSU voiding the entire warranty.

In my personal experience evga would take anything no questions asked. After my exemplary experience I wasn't going to buy anything besides evga. I am sad they are no more.

 

[Keullo-e]

Feels like that every manufacturer sucks at their own turn. I remember few years ago that MSI had some shady crap going on.

 

[Space Lynx]

Feels like that every manufacturer sucks at their own turn. I remember few years ago that MSI had some shady crap going on.

AsRock was only bad when ASUS owned them. When they got free of the dementor, they did well again. Now I hear the employees of AsRock even enjoy a butterbeer in the afternoon.

Others have already responded to this but I wanted to bring in more information. Let's look at the most popular games on the Steam Deck.

A lot of people are playing graphically demanding games on the Steam Deck. Elden Ring, Cyperpunk, and RDR2 are probably the most graphically demanding games on this list. How do people enjoy these games on a calculator? The Steam Deck plays at 800p which is significantly easier to run than 1080p or higher like we do with desktops.

Let's take a look at CP2077 performance settings and FPS people are getting on Steam Deck Hardware. Proton. ShareDeck. I see numerous reports that people are setting a frame limit of 40 fps and having a battery life over 2 hours. A fully loaded deck will have a battery life of 90 minutes meaning that at 40 fps the Deck has more to give. I see a handful of reports saying they are getting 60 fps with low visual settings and no hardware limits. I am a stickler for 120 fps plus on my desktop. I was surprised to find out that 40 fps on the Deck does not bother me.

Would you expect the Steam Deck to achieve 60 fps in Cyperpunk 2077? I know that comparing the Steam Deck to a calculator is intentional hyperbole. The Deck is far more capable than you might expect. The Asus ROG is a bit more performant with its faster hardware but suffers in battery life and software ecosystem. I am happy that we have such wonderful options for handheld gaming.

I agree 40 fps on SteamOS is just a different experience than 40fps on Windows 11, I have no idea why, it just is.

 

[freeagent]

AsRock was only bad when ASUS owned them. When they got free of the dementor, they did well again. Now I hear the employees of AsRock even enjoy a butterbeer in the afternoon.



I agree 40 fps on SteamOS is just a different experience than 40fps on Windows 11, I have no idea why, it just is.

Asus brought them back bro.

 

[ty_ger]

In my personal experience evga would take anything no questions asked. After my exemplary experience I wasn't going to buy anything besides evga. I am sad they are no more.

Unfortunately, that was not everyone's experience. And, as I said, the kicker is that EVGA never acknowledged that something could have cosmetic damage which didn't have anything to do with the underlying fault which necessitated the warranty submittal in the first place. After spending 16 years on the EVGA forum and not knowing otherwise, it's actually refreshing to know that this supposedly terrible Asus warranty department is open to considering that cosmetic damage doesn't instantly make the entire product a warranty-voided piece of trash.
Per EVGA's warranty terms, any physical damage voids the warranty, regardless of it being cosmetic or unrelated to the underlying fault. As EVGA approached their decline, they got worse and worse about denting claims for frivolous reasons. After 16 years on the EVGA forum, I would never consider that it would even be possible to admit that damage exists and request that the warranty repair is performed anyway.

 

[Space Lynx]

Asus brought them back bro.

It does say they are owned under the mega entity of Pegatron corporation - which ASUS is also under, but I still think they are completely different teams of people running them, and in essence different companies in general. I see what you are saying though. My motherboard has been one of the best experiences I have ever had though, so I don't see myself changing it out.

 

[lexluthermiester]

Feels like that every manufacturer sucks at their own turn. I remember few years ago that MSI had some shady crap going on.

That is because many try to find out how far they can push things before getting caught/bitch-slapped.

 

[Space Lynx]

That is because many try to find out how far they can push things before getting caught/bitch-slapped.

yep, and the initial slap is never more than a pinch, if it was a bit harsher, they would think twice. hehehe humans are funny like that

 

[Assimilator]

To Asus's defense, at least they offered a warranty which would ignore unrelated damage. Maybe their communication sucked and was confusing, but at least there was a path forward. Hopefully the path forward is now clearer and better communicated.

I think it is odd that people touted EVGA so much when it came to after-sales service and at the same time ignore the fact that any unrelated damage completely voids the warranty and EVGA offers no exceptions, repairs, or any path forward for any unrelated damage. People had to get social media involved to get EVGA to change their mind about a scratch on the outside of a PSU voiding the entire warranty.


Honestly, it seems like Steve kind of over-reacted here; in my opinion. Like, he is on a freak-out kick or something.

What's really odd is how people like you keep crawling out of the woodwork to try to defend ASUS by deflecting blame onto other manufacturers.

 

[Vayra86]

To Asus's defense, at least they offered a warranty which would ignore unrelated damage. Maybe their communication sucked and was confusing, but at least there was a path forward. Hopefully the path forward is now clearer and better communicated.

I think it is odd that people touted EVGA so much when it came to after-sales service and at the same time ignore the fact that any unrelated damage completely voids the warranty and EVGA offers no exceptions, repairs, or any path forward for any unrelated damage. People had to get social media involved to get EVGA to change their mind about a scratch on the outside of a PSU voiding the entire warranty.


Honestly, it seems like Steve kind of over-reacted here; in my opinion. Like, he is on a freak-out kick or something.

What? Yeah, they wrote that down, if that's what you call 'offering'... but then they proceed to make up their own damage and repair it on your expense with a gun to your head. Its almost as if they wrote the policy so they could accept more RMAs and screw more people over.

Confusing indeed. But these are not accidents. This is policy / the result of policy, whether expected or not. You're being overly naive if you think otherwise. These mistakes don't happen. They're ordered and companies should burn in the seven hells for it. IMHO, Asus should be on a permanent blacklist in many minds now. It is in mine, along with Gigabyte for doing similar stuff. Its a big fat red cross through the company for life. And what would I do if they all got such a cross over time? Im out of that market. Maybe I'll buy second hand and make someone else happy, at best.

More people should do this. It invites companies to change. Rapidly. Keep it up collectively for a year or two? The world will look radically different for a long while after as the reality check sets in. Its wishful thinking I know, but thinking the other way around like you do, is so fucking out there, I can't even. Its like you WANT to get screwed over again.

What gets out in the open, gets out. Have you considered how many of these 'oopsies' do NOT reach a youtube channel? We're only seeing a tip of the iceberg.

yep, and the initial slap is never more than a pinch, if it was a bit harsher, they would think twice. hehehe humans are funny like that

Funny and ineffective. And here's the irony. Other humans who DID get this memo work in corporate. The playing field isn't quite level. Those same humans have enough money to absorb the bad RMA, shitty business practices and screw ups, and if the damage is too great, they can start a case.

 

[Keullo-e]

That is because many try to find out how far they can push things before getting caught/bitch-slapped.

Reminds me of Gigabyte not too long ago with their cracking PCBs of their graphics cards. And they blamed customers and voided the warranties.

Which sucks as I like their cards.

 

[lexluthermiester]

Reminds me of Gigabyte not too long ago with their cracking PCBs of their graphics cards. And they blamed customers and voided the warranties.

And their exploding PSUs.

Which sucks as I like their cards.

I have one, RTX 3060 12GB. The quality is good and the cooling works very well. Granted the 3060 is not a high TDP part so cooling is easy, but still.

 

[Assimilator]

Its wishful thinking I know, but thinking the other way around like you do, is so fucking out there, I can't even. Its like you WANT to get screwed over again.

It's standard human evolutionary behaviour that makes them believe that there is somehow a relationship created between themselves and the company they are buying a product from, such that that they believe that company will reciprocate said relationship. Thus, when they perceive that company is being "attacked", they will defend it because they believe it's their "duty" to do so because of that nonexistent "relationship". This is standard tribal behaviour and it's also why brands that actively shaft customers still have so many loyal customers (it's also why populist voters defend populists even when they know they're being shafted by them, but that's beyond the scope of this discussion).

Basically, you're expecting people to act smarter than their monkey brains, and not enough are actually capable or willing to do that. Not much to do but point and laugh at those monkeys.

 

[Keullo-e]

And their exploding PSUs.


I have one, RTX 3060 12GB. The quality is good and the cooling works very well. Granted the 3060 is not a high TDP part so cooling is easy, but still.

LMAO I totally forgot that PSU fiasco I had a 1080 Ti last and it was also a solid card

 

[lexluthermiester]

It's standard human evolutionary behaviour that makes them believe that there is somehow a relationship created between themselves and the company they are buying a product from

Exactly. Tribal nonsense. Such is lacking all objectivity, impartiality and merit.