Monday, October 3rd 2011

Some Corsair Hydro Series H100 Coolers Affected with Fan Controller Issues

An increasing number of users of Corsair's Hydro Series H100 CPU water cooler have been reporting issues with its fan-controller on the company forums. Acknowledging this, Corsair issued a general warning to all owners of the H100 that it's likely that some of the coolers might be part of a bad manufacturing batch. It looks like Corsair is taking steps towards a general recall (taking back batches of H100 coolers off the shelves, and asking users of affected batches to return their coolers for free replacement).

Affected Hydro Series H100 series units belong to batch #11359403 (the number under the first barcode in the serial number sticker on your H100 package). The issue itself is related to the button on the unit that changes fan profiles. On affected coolers, the button doesn't change the fan profile, and the fan works on the default speeds. This doesn't quite render the cooler dysfunctional, but the cooler doesn't work as advertised, so it's a severe-enough quality issue. Corsair posted some clear directions on what owners of affected units should do next. The post by Corsair can be read here.

Source: HardwareCanucks
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34 Comments on Some Corsair Hydro Series H100 Coolers Affected with Fan Controller Issues

#1
Q9650
my h100 batch number is 11289403 so luckily i am out of trouble!
Posted on Reply
#2
FreedomEclipse
~Technological Technocrat~
was their QA team on holiday or something??
Posted on Reply
#3
Q9650
maybe they were too excited with the h100 cooling results and the QA team lost focus :laugh:
Posted on Reply
#4
RejZoR
Well, Corsair doesn't actually manufacture these units so they can't know everything about it. They test them on their own and they probably inspect manufacturing process but other than that it's out of their hands. They can however provide aftersale support like the one mentioned here.
They will simply replace the units of possibly affected users.
Posted on Reply
#5
micropage7
nice
they take their responsibility
and it much much better than leave it like no one know then blaming consumer of that
Posted on Reply
#6
Q9650
by: micropage7
nice
they take their responsibility
and it much much better than leave it like no one know then blaming consumer of that
agreed! corsair i always nice with the customer ..imo
Posted on Reply
#7
FreedomEclipse
~Technological Technocrat~
thats true. Asetek is the OEM, So I guess Corsair are gonna turn around and give them a slap on the wrist and a finger wagging at.
Posted on Reply
#8
Live OR Die
by: Q9650
my h100 batch number is 11289403 so luckily i am out of trouble!
LOL mines the same as yours batch 11289403 :toast:
Posted on Reply
#9
RejZoR
by: FreedomEclipse
thats true. Asetek is the OEM, So I guess Corsair are gonna turn around and give them a slap on the wrist and a finger wagging at.
They probably have all this in their contracts so Corsair doesn't lose much in such situations.
They'll probably inspect all the recalled units and if found perfectly fine, they'll send them back into circulation. Either as replacement units for those who RMA their failed but in warranty units or as refurbished new units.
Posted on Reply
#10
FreedomEclipse
~Technological Technocrat~
by: RejZoR
They probably have all this in their contracts so Corsair doesn't lose much in such situations.
They'll probably inspect all the recalled units and if found perfectly fine, they'll send them back into circulation. Either as replacement units for those who RMA their failed but in warranty units or as refurbished new units.
Not really. Corsair is their biggest contract. but they make watercoolers for Antec (920/620) and also Intels new line of 'Sandy Bridge E' (socket 2011) processors.
Posted on Reply
#11
RejZoR
Still, Corsair was first to offer closed water loops to the masses with Hydro H50 and mos of ppl only know Corsair units.
Posted on Reply
#12
Sihastru
by: FreedomEclipse
thats true. Asetek is the OEM, So I guess Corsair are gonna turn around and give them a slap on the wrist and a finger wagging at.
It's not Asetek, it's CoolIT Systems. Asetek now manufacures Antec's liquid coolers.
Posted on Reply
#13
nINJAkECIL
corsair's after sales is outstanding.
be it ram,psu,cooler.
that's why i have so much faith in them,and still prefered their products over other brand.
Posted on Reply
#14
FreedomEclipse
~Technological Technocrat~
by: Sihastru
It's not Asetek, it's CoolIT Systems. Asetek now manufacures Antec's liquid coolers.
news to me - I was always under the impression that H50's and upwards were made by Asetek
Posted on Reply
#15
parelem
h50 and h70 are Asetek units, the 60, 80 and 100 are coolit
Posted on Reply
#16
[H]@RD5TUFF
Glad I chose to wait for the money for proper WC.
Posted on Reply
#17
15th Warlock
Shit, I have one of the units in the affected batch, haven't noticed any problems yet though...

I followed the link posted, am on my way to work, will try resetting my pump when I come back home, I really hope I don't have to RMA it, installation took me over an hour :(

Thanks for posting the info bt! :)
Posted on Reply
#18
Q9650
by: Live OR Die
LOL mines the same as yours batch 11289403 :toast:
enjoy your h100 man i really love it!! :toast:
Posted on Reply
#19
[H]@RD5TUFF
by: 15th Warlock
Shit, I have one of the affected units, haven't noticed any problems yet...

I followed the link posted, am on my way to work, will try resetting my pump when I come back home, I really hope I don't have to RMA it, installation took me over an hour :(
That sucks.:shadedshu
Posted on Reply
#20
15th Warlock
by: [H]@RD5TUFF
That sucks.:shadedshu
Tell me about it, I hope I'm not affected by this defect, that would be the 2nd recall for me this year alone :( first my P67a-UD7 and now this :shadedshu
Posted on Reply
#21
Live OR Die
by: Q9650
enjoy your h100 man i really love it!! :toast:
Yep its working great so far :D
Posted on Reply
#22
de.das.dude
Pro Indian Modder
probably China. some silly chineese dude wasn't doing his job properly.
Posted on Reply
#23
Fx
#11289403, whew... dodged that batch :)
Posted on Reply
#24
Kantastic
by: FreedomEclipse
news to me - I was always under the impression that H50's and upwards were made by Asetek
General rule of thumb, round pump/plates are Asetek and square/rectangular pump/plates are CoolIT. CoolIT also has a (patented?) mounting system which makes mounting a sinch. While I'm not a fan of CoolIT (exploding Dominos, piss poor QC on the Ecos, and now this), their mounting system really puts the cake in easy.

by: de.das.dude
probably China. some silly chineese dude wasn't doing his job properly.
How about some silly Indiaan dude wasn't doing this job properly? Yeah, it works both ways.
Posted on Reply
#25
TheOne
This would be Corsair's second product recall in 3 months, the Force 3 120GB that shipped back June with the wrong Firmware and according to Corsair faulty hardware.
Posted on Reply
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