Friday, October 21st 2011

Battlefield 3: EA Allegedly Tried Filtering Reviewers

When a blockbuster game is about to be released, there's always a certain amount of pressure placed on reviewers to give it a good review, which is considered a hazard of the business. Reviewers can also be filtered, sometimes subtly, so that only potentially the most favourable get to review the product. However, it appears like Electronic Arts went the extra mile to filter out potential bad reviews of Battlefield 3. Some reviewers in Norway, including gamer.no and gamereactor.no were asked to complete a questionnaire before they were given access to early review copies of the game. It appears that EA planned for reviewers that didn't answer the right way to be unceremoniously dumped. However, it didn't exactly turn out as they planned.
This is the questionnaire that was emailed to reviewers:

- Did the reviewer personally review BFBC2 or Black Ops?
- What score did he give it?
- What is his past experience with Battlefield?
- Is he a fan of Battlefield?
- Is he a fan of Call of Duty?
- Has he been playing BF Franchise? BFBC2? 1943? BF2?
- Has he expressed enthusiasm or concern for BF3? What are they?
- Did he play the beta? Did he enjoy it / get frustrated with it?
- What is his present view on the game?

Seems a little iffy, doesn't it? EA quite obviously want to gauge a reviewer's preference between BF3 & CoD and use that to decide whether to give the game to them or not. However, there was a bit of a storm about this and the issue was even reported on Norway's top news site NRK. This has since forced EA to withdraw the questionnaire, explaining the reason it went out as "human error". EA Norway marketing manager Oliver Sween made the following statement:
It is a human error that was sent out. We have made a mistake and we apologize. It is not something that should have happened earlier or [that] we intend to continue.
It's a real stretch to think how this could have been anything but a deliberate attempt at reviewer manipulation. Human error is making a typo, not writing a whole piece designed to gauge a reviewer's product preferences! Given the high stakes involved aka millions of dollars, it's not really surprising that they might try it on. At least they knew to back down and save face in this instance.

If this practice is allowed to continue, then it threatens the integrity of independent journalism, potentially, leading to biased and untrue reviews. These would then gloss over or outright lie about things such as serious game bugs, poor graphics, poor gameplay and any number of other nasties sure to ruin the gaming experience. They would end up reading like a PR puff piece and damage the reputation of gaming review sites significantly. Of course, these dodgy reviews would make gamers very unhappy customers when they realized they'd been duped, likely resulting in the eventual reduction of future game sales as gamers lost confidence in them. But no matter, the games publishers would have that reliable old scapegoat "piracy" to fall back on and blame for their hard times (or less good ones) wouldn't they? However, it looks like the checks and balances in the system are working, so we are fine for now, for the most part. It would be naive to think that no corruption was taking place anywhere.
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113 Comments on Battlefield 3: EA Allegedly Tried Filtering Reviewers

#101
wiak
FYI: nrk.no is the website of the state owned Norwegian Broadcasting Corporation
Posted on Reply
#102
modmadness
It's favorable anyway

From what I have read about the new designs of both these games BF3 is a better game anyway. What's really going on?
Posted on Reply
#103
Easy Rhino
Linux Advocate
W1zzardhow do you think tpu started out ?
it's not even close to the same. you created a program. the reviewers are a bunch of poor grammar writing noobs who want free stuff. plus, this isn't 2005. now any 12 year old and put together a pathetic website and give it a go.
Posted on Reply
#104
Bundy
jmcslobI don't have a problem with EA did nor do I have a problem with this story...It's a great news story..I also think Qubit has been doing a great job at finding news for me to read..
However I just wish he would post the stories then put his opinion into the comment section and or label it as an *Editorial*

Again..this is a tech site not a tabloid site....but anyways Qubit carry on with the good work maybe a little less opinion injected..
I think you have described the situation very well for me also.

I don't comment a lot on these forums, but I read over the news on a daily basis. I'd prefer that the news section stayed purely objective but understand if others disagree.
Posted on Reply
#105
punani
Greedy EA has proved yet again that they are a bunch of bastards caring for nothing else than money. I bet only DICE cares for any quality in BF3... :shadedshu
Posted on Reply
#106
Unregistered
Nahhh they didn't do anything wrong...I completely understand why they did what they did...
I'm a CoD fan and I bought BFBC2 and I was bored out of mah freakin mind....I like quick A.D.D. action games..If I'd of reviewed something like this It wouldn't have been a good review cause I'm already Bias of the series....

IMO they did the right thing here....I'd of done the same thing if I was in there position.
#107
Frizz
People who look up their trusted reviewers should already be quite aware of that particular person's style and whether they can be sometimes bias'd or not towards a particular product and then be able to separate his own objections from the review itself. Battlefield 3, Skyrim and MW3 are the three most anticipated titles this quarter or year its reasonable to try and eliminate some biases out there and to be quite honest I wouldn't give my game to someone who I knew was one sided anyway because to me it would mean that they are not a professional.

And as Easy Rhino has mentioned
this isn't 2005. now any 12 year old and put together a pathetic website and give it a go.
Posted on Reply
#108
Z52
They put in a lot of work to bring this great quality to gamers. I think they deserve a "good job".
Posted on Reply
#109
CyberDruid
erockerAhmadinejad could of made this game and I'd still want to play it.
I think Obama coded parts of it:nutkick::laugh:
Posted on Reply
#110
qubit
Overclocked quantum bit
Well, fellow gamers. We'll know soon enough just how good the final release is - just one more day to go (unless you're in the UK, which is the 28th :rolleyes: )
Posted on Reply
#111
BorgOvermind
BS reviews exist since ever. How in the world can editors give Failcry 2 9+ when the game barely hits a 5/10 and that with a lot of 'let's ignore some of the bad things' ?
If anyone thinks is OK rating 9+ a game with practically no AI, no innovation, next to no action, full of bugs (practically unplayable in some situations), cloned/copy-pasted everything, anti-player landscape, useless trading system, bad FoV and wide-res problems, then we have a big problem with reviews.
Practically that game didn't had anything but nice GFx, and that partially bugged and it got a 9.

Now that's what I'd call bribed review.

In the case of BF3, probably EA tried to filter a little, but any above average editor would of got the trick right and would of answered the questions with something very close to what EA would want to hear.
Posted on Reply
#113
Widjaja
Nearly all the games I have published by EA since 05' run like crap due to bad coding or poor console port.

The sad thing is I will be buying something else from EA.
I am sure about it.
Posted on Reply
#114
BorgOvermind
C&C series were working very good, but everything else did have various performance problems.
Anyway, EA is on the good path regarding the performance issues right now. Let's just hope they keep it up and don't do console copy-paste again.
Posted on Reply
#115
Mr McC
BorgOvermindC&C series were working very good, but everything else did have various performance problems.
Anyway, EA is on the good path regarding the performance issues right now. Let's just hope they keep it up and don't do console copy-paste again.
Surely it would be more accurate to state that DICE is doing a good job and the fact that they are owned by EA is incidental?

I simply feel that EA is too large and too varied in terms of the products it provides to define company policy or trends on the basis of a single game.
Posted on Reply
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