Wednesday, January 25th 2012

XFX Discontinues Double Lifetime Warranty with New Radeon Graphics Cards

With the introduction of its Radeon HD 7970 graphics cards, XFX silently discontinued its famous "double-lifetime" product warranty policy, which made XFX graphics cards a worthy buy for overclockers. This warranty policy also added to the resale value of these cards. It allowed buyers to tamper with the supplied cooling solution (heatsink), by replacing them with their own without voiding warranty, it even gave lifetime warranty coverage to the original buyer, as well as to the person buying the product pre-used from an original buyer.

XFX told HardwareCanucks that their Double Lifetime warranty just wasn't sustainable and so they decided against offering it on HD 7900-series cards. This is what the warranty policies of XFX' HD 7900 graphics cards look like:
  • Cards with Double Dissipation (Double D) or whose product number ends in "R" get Lifetime warranty if registered within 30 days.
  • All other cards (ex: HD 7970 Core Edition; FX797ATNFC) get 2 Year Warranty
Source: HardwareCanucks
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67 Comments on XFX Discontinues Double Lifetime Warranty with New Radeon Graphics Cards

#1
entropy13
by: FreedomEclipse
THIS is the bullshit we Euro's have to deal with
Boo f**king hoo. All the brands over here have the same warranty...because the warranty and RMA are handled by the shop you bought the items from, and if that "shop warranty" (usually a year) is done, there's the "distributor warranty" which is usually 2 years.
Posted on Reply
#2
overclocking101
by: DannibusX
And XFX's appeal just flew out the window!
dude xfx's appeal flew out the window when they dropped nvidia cards, where have you been?
Posted on Reply
#3
Kaynar
I guess I have been lucky with my 2 year old XFX 5870, it was an excellent card (but not a very good overclocker) and now my XFX7970BEDD which is working fine and OC like a champ

Imo Double lifetime warranty was too much... but the should have kept all their products with single lifetime, this shows that their "core" editions must be kind of cheaply made.
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#4
Delta6326
... Lol the only reason why I would have gotten a XFX was because of the Double Lifetime. Now they just suck, I prefer Sapphire or PowerColor.
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#5
Isenstaedt
by: overclocking101
dude xfx's appeal flew out the window when they dropped nvidia cards, where have you been?
XFX was always bad. I had an XFX 8600 GT which had a shitty cooler. The fan stopped working and the card died.
Posted on Reply
#6
scazbala86
I've had good luck with xfx cards, and Ill continue to buy their cards. Might even look into their seasonic made PSUs next build.
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#7
Chevalr1c
by: scazbala86
I've had good luck with xfx cards, and Ill continue to buy their cards. Might even look into their seasonic made PSUs next build.
See the bold part. Manufactured at a different place, so don't compare it please. ;)
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#8
TheMailMan78
Big Member
Ive had great luck with HIS and Visiontek. I think Ill stick with them honestly.
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#9
trt740
xfx lost some market share with this.
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#10
scazbala86
by: Chevalr1c
See the bold part. Manufactured at a different place, so don't compare it please. ;)
I suppose I meant seasonic based, as in seasonic is the OEM for the internals, xfx just puts it in a differnt case and slaps a lower end fan. So technically they are comparable.
Posted on Reply
#11
DannibusX
by: overclocking101
dude xfx's appeal flew out the window when they dropped nvidia cards, where have you been?
I've been not being a fanboy?
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#12
eidairaman1
Im not too worried about this because all companies ive dealt with for vid cards i would put them back to factory then ship them.
Posted on Reply
#13
Chevalr1c
by: scazbala86
I suppose I meant seasonic based, as in seasonic is the OEM for the internals, xfx just puts it in a differnt case and slaps a lower end fan. So technically they are comparable.
Only service wise, other aspects of the warranty are not IMHO. The Seasonic parts may be better or worse.
Posted on Reply
#14
Tatty_One
Senior Moderator
by: Chevalr1c
See the bold part. Manufactured at a different place, so don't compare it please. ;)
I assume you are aware that Corsair don't build their own PSU's and have outsourced the building to Seasonic amongst others? They do however design what they outsource for building..... therefore by your comment you can't credit Corsair for their great PSU's lol
Posted on Reply
#15
eidairaman1
by: Tatty_One
I assume you are aware that Corsair don't build their own PSU's and have outsourced the building to Seasonic amongst others? They do however design what they outsource for building..... therefore by your comment you can't credit Corsair for their great PSU's lol
no wonder i always thought corsair was overrated and overpriced.
Posted on Reply
#16
FreedomEclipse
~Technological Technocrat~
by: eidairaman1
no wonder i always thought corsair was overrated and overpriced.
as overrated goes - Corsair makes some of the BEST PSUs on the market

as overpriced goes - They are a LOT cheaper then some similar ENERMAX units

Secondly....while theres always a fair bit of competition in the PSU market. mid-range units between 500-850watts from all popular vendors are always within headbutting distance from each other. Brands arent overpriced - but some of the Units they sell are or can be.

at the same time warranty means everything. Corsair have backed all of their higher end units with a 7year warranty while everything below is at 5 years.

I paid about £120-135 ($188-211USD) for my 1050w while an equivalent Enermax branded PSU would have cost me almost £180
Posted on Reply
#17
Tatty_One
Senior Moderator
^^^ Thats just the point..... they don't MAKE them, but unlike XFX who use OEM's and put them in their own wrappers, Corsair do design theirs to a high spec, then in most cases outsource them for production, although I think that they do contribute to the builds with some models.
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#18
AsRock
TPU addict
by: FreedomEclipse
as an owner (and soon to be previous owner) of a set of XFX cards. Ive not been to pleased about their warranty in general.

how can vendors like XFX have different warranty policies depending on what part of the world you are from???

Im from EUROPE which means that I am not allowed to modify the card in any way. I cant change the cooler to a better aftermarket cooler. Im not allowed to take the stock cooler off to replace the TIM on the GPU, and im not even allowed to take the cooler off or dismantle it for cleaning purposes.

Yet in other parts of the world other XFX owners get free reign to do whatever the fuck they want with their cards. They can even possibly go as far as taking the stock cooler off and spraying all sorts of graffitti over the cards and get away with it providing the card still works and it doesnt effect the cards overall function.

what makes graphic cards that are sold out of Europe any different from the ones sold INSIDE Europe that dictates that we should be governed by different policies??

Are European Enthusiasts not as competant enough with their hardware then Enthusiasts from Mexico, Canada or the U.S???

its total bullshit.

I bet if you ask their support WHY seperate policies exist for different regions, they wouldnt be able to give you a proper answer other then its just the way it is. I will paypal anyone £20 that gets me a full on explanation telling me why despite purchasing the same graphic cards that are shipped & sold worldwide. Why Europeans are being held to ransom by vindictive, undermining warranty policies that do nothing but push the enthusiast away.

I read somewhere that XFX told a guy to send their perfectly working 6950/6970 for RMA because all he wanted to do was clean out the dust in the stock cooler....
Compressed air is GREAT but it doesnt get everything

THIS is the bullshit we Euro's have to deal with
And it's all so bullshit that Steelseries owners in america and canada get shoved with a 1 year warranty as any were else gets 2 years lol.
Posted on Reply
#19
Chevalr1c
In the EU it is law that made it a two-year minimum, AFAIK. Even though some companies don't care about that. XD
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#20
GluteusMaximus
XFX will attempt to pull a fast one on you...if you let them.

I sent a defective video card to XFX and they tried to send me back a different model. The warranty I had was the older warranty which didn't include the clause that states they could switch my card with a different one. XFX attempted to impose their newly written warranty upon my purchase and refused to ship to me the same card that I purchased. Long story short, I sued them. Yesterday 6/1/2012 I received a judgment against them in the amount of $585.00.

A special thanks goes out to Brian at XFX who stated they had the right to ship a different product because I signed the waiver they ask to be signed when you return a defective product (even though I didn't sign it), to Ryan Dumas who sent a different card to me and refused to send the correct one, to Erik who refused to issue a prepaid postage label to return their wrongfully shipped item, to Mark C. who said my lawsuit wasn't going to accomplish anything and a special thanks to Lloyd Lees, their marketing manager, who lacked the ability to provide a proper defense at trial.

I must say, I really enjoyed raking their ass across the coals for their bait n switch operation. I did this all at the Rancho Cucamonga small claims court from the convenience of my home while sitting in my underwear (appearance by telephone). It was a great pleasure to stick it to XFX after hearing all the crap they've been dealing out to the consumers they do business with and for all the crap they tried to pull on me.
Posted on Reply
#21
AsRock
TPU addict
by: GluteusMaximus
XFX will attempt to pull a fast one on you...if you let them.

I sent a defective video card to XFX and they tried to send me back a different model. The warranty I had was the older warranty which didn't include the clause that states they could switch my card with a different one. XFX attempted to impose their newly written warranty upon my purchase and refused to ship to me the same card that I purchased. Long story short, I sued them. Yesterday 6/1/2012 I received a judgment against them in the amount of $585.00.

A special thanks goes out to Brian at XFX who stated they had the right to ship a different product because I signed the waiver they ask to be signed when you return a defective product (even though I didn't sign it), to Ryan Dumas who sent a different card to me and refused to send the correct one, to Erik who refused to issue a prepaid postage label to return their wrongfully shipped item, to Mark C. who said my lawsuit wasn't going to accomplish anything and a special thanks to Lloyd Lees, their marketing manager, who lacked the ability to provide a proper defense at trial.

I must say, I really enjoyed raking their ass across the coals for their bait n switch operation. I did this all at the Rancho Cucamonga small claims court from the convenience of my home while sitting in my underwear (appearance by telephone). It was a great pleasure to stick it to XFX after hearing all the crap they've been dealing out to the consumers they do business with and for all the crap they tried to pull on me.
And it's not just them doing it either
http://www.techpowerup.com/forums/showthread.php?t=166992
Posted on Reply
#22
Kantastic
That said, XFX really doesn't have much against other card makers when it comes to aftermarket cooling. Sapphire has the Vapor-X, MSI has the Twin Frozr II, HSI has the IceQ, PowerColor has the PCS+, etc. XFX stood out because of their warranty. If they want to keep their business up, they better start getting creative with cooling.

by: overclocking101
dude xfx's appeal flew out the window when they dropped nvidia cards, where have you been?
I don't know where he was physically, but I do know he wasn't being a Nvidia fanboy. ;)
Posted on Reply
#23
FreedomEclipse
~Technological Technocrat~
by: Kantastic

I don't know where he was physically, but I do know he wasn't being a Nvidia fanboy. ;)
Posted on Reply
#24
Raw
XFX RMA Process - SMILE, I did

I share this with tongue-in-ckeek, there is humor to be found.

"eventually get to me". What does THAT mean? :eek: :shadedshu :banghead:


[ 5/13/2012 6:31:05 PM]
Item is broken. It will not run in my 16X video slot. It will run in my 8X and 4X slots. I "thought" it may have been the motherboard itself so I RMA`ed the Asus motherboard. This is not the motherboards problem, it is the XFX video cards problem. It will not work in the new motherboard either, in the 16X slot. And I then tried the XFX video card in a different machine altogether. Same thing, same problem, it will not work in the other machine either in the 16X slot. The "other" machine is also an Asus motherboard, it is a socket 775 E-8500 cpu with 8GB Ram and a Corsair HW850watt power supply. Note: I also installed a Sapphire 5870 2GB video card into both machines in their 16X slots and that card works fine in either machine.

[KEVIN_C 5/14/2012 9:48:22 PM]
Hello, I have authorized your RMA (Return Merchandise Authorization) so that you can send your XFX product (M9Y03_ _ _ _) in for service. Your RMA number is XCR _0_ _5. Please copy and paste the following link into your browser,

http://xfxstorage.com/Support/pa_rma_t_ns.pdf . This form contains all the details for sending your product in for warranty service. Please read this document carefully before sending your product in. The address being used for return shipping is: _ _ _ _ N.Y., 14 _ _ _. If for some reason you need to use a different return shipping address or telephone number then please notify us immediately at rmashipping@xfxforce.com. Include your ticket number as the subject line. Changing the address in your online profile will NOT update the return address
on the RMA.

* [ 5/23/2012 12:02:13 PM]
When will I get my RMA replacement video card?
XFX received my defective XFX HD6870 Serial # M9Y03_ _ _ _ yesterday 5-22-2012. It was delivered to you via UPS and signed for by: GUETAREZ at the Front Desk at your location. UPS Tracking Number 1Z8AR41542 _ _ _644 _ _ .

[KEVIN_C 5/23/2012 4:56:40 PM]
Hello once the RMA department gets through the cards sent here before you they will eventually get to your card and when they open up your package and scan the card into our system they will respond and update you on your original ticket 405 _ _ _.

* [ 5/23/2012 11:31:00 PM]
Hi Kevin, Thanks for the response.
Sounds like from your response XFX has quite a backlog of defective RMA parts. Especially when you say "eventually get to me". What does THAT mean? When is eventually? The next day or two or the next week or two, or next month? That response you gave me doesn`t sound like your product is of a very high quality if there are a lot of returns? That makes me wonder.
Let me ask you this. May I forward these Help Desk Status notices to XFX Corporate?
What is the Corporate address for e-mail? Thank you very much for your time. OP on 5-23-2012 @ 6:31 PM EST.

[KEVIN_C 5/23/2012 11:34:36 PM]
You`ve already reached XFC corporate, we are the only service center on the continent, theres also one in europe but the main headquarters is in China. At most it should only take a few days once we receive your card to respond to your ticket that the RMA department has started testing on it. The whole process should be about 2 weeks.

* [ 5/24/2012 12:54:43 AM]
Well, that`s a more appropriate reply, thank you.
Now I can sort of plan my future time schedule regarding that computer item.
By the way, I have already contacted the following parent company of XFX via fax just for your information. I don`t want you to be blind sided by my actions. But I think your management should know the facts of how the customer is being treated.
Company: PINE Technology Holdings Limited Attn: Senior Management Address: Unit A, 32/F Manulife Tower, 169 Electric Road, North Point, Hong Kong Telephone: (852)2773-9911 FAX: (852)2334-0775

[KEVIN_C 5/24/2012 1:00:12 AM]
If you feel you were treated disrespectfully I apologize for providing you with the information of how the RMA process works.

[MICHAELC 5/24/2012 1:00:23 AM]
We have received your recent returns ref: XCR _ _7_ _. Your returns will be passed to the RMA department for testing and diagnosis. We will notify you on completion. Thank You. XFX Support Team

[MICHAELC 5/26/2012 7:06:51 PM]
Your recent returns ref: XCR _ _7_ _ has recently completed the testing process with the following status: {M9Y033272 = FAULTY}. A technician will be in contact shortly to discuss completion of this return. If you have any queries regarding this test result - please send a message to the support team. Thank You. XFX Support Team.

[KENNY 5/29/2012 8:20:04 PM]
We have despatched your recent returns ref: XCR _0 _ _5 via fedex.com with tracking reference: 0293150 _ _ _ _ _ _ . If you have any queries regarding this action - please send a message to the support team. Thank You. XFX Support Team

[FEDEX.COM]
Estimated delivery Jun 7, 2012
Start to finish: 21 business days (not too bad)
Posted on Reply
#25
Maban
You have issues if you found any of that unacceptable. I really have to agree with Kevin on "If you feel you were treated disrespectfully I apologize for providing you with the information of how the RMA process works."
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