Friday, November 2nd 2012

Some Sapphire Radeon HD 7870 Cards Affected by "Black Screen" Issue

According to an investigative report by BeHardware, some Sapphire-made Radeon HD 7870 GHz Edition graphics cards may be affected by a "black screen" issue. Some Sapphire HD 7870 users could notice random screen blackouts. A collaboration with AMD unveiled the cause of the screen blackouts to be caused due to a "noisy" GPU electrical signal (voltage is controlled by pulse-width modulation). The cause for GPU electrical signal noise is found to be bad quality ceramic capacitors responsible for conditioning power to the GPU.

AMD has been investigating the issue for months, and had already informed its add-in board partners (AIBs) about components responsible, and to take steps to correct the issue. BeHardware, however, was able to reproduce the problem in recent batches of Sapphire-made HD 7870 cards bought from stores. Following the investigation, Sapphire corrected the issue at their production lines, recalled inventories from French retailers, and relaxed its RMA policy towards existing users of its HD 7870 cards.

Source: BeHardware
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37 Comments on Some Sapphire Radeon HD 7870 Cards Affected by "Black Screen" Issue

#1
eidairaman1
by: Novulux
I've already packed it up; the process was quite quick and painless. Only needed to send 2 emails.

I'm just wondering why they responded when the closing business hours even listed in the email itself was hours before.
because their times are set differently than ours so it applies to their time zone
Posted on Reply
#2
Novulux
by: eidairaman1
because their times are set differently than ours so it applies to their time zone
But they have the time zone listed next to the hours as PST?
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#3
james888
by: Novulux
But they have the time zone listed next to the hours as PST?
You complaining? They must of had someone in the office or something.
Posted on Reply
#4
Lucifer666
7870

i already have a Sapphire 7870 GHZ OC edition and i have not even a sigle problem at all!!!
Posted on Reply
#5
WhiteLotus
by: btarunr
According to an investigative report by BeHardware, some Sapphire-made Radeon HD 7870 GHz Edition graphics cards may be affected by a "black screen" issue.
by: Lucifer666
i already have a Sapphire 7870 GHZ OC edition and i have not even a sigle problem at all!!!
Then you are one of the lucky ones.
Posted on Reply
#6
lastcalaveras
i got 2 of these cards from the first batch now both are in RMA for the black screen issue how unlucky am i to get a 6 in 100 of a chance to have two cards with that issue. hopefully i get the credit so i can get money back for two 7970 instead
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#7
eidairaman1
by: lastcalaveras
i got 2 of these cards from the first batch now both are in RMA for the black screen issue how unlucky am i to get a 6 in 100 of a chance to have two cards with that issue. hopefully i get the credit so i can get money back for two 7970 instead
RMAs normally dont give you credit back, unless if you return the cards to the retailer.
Posted on Reply
#8
Novulux
I wish I could get credit back.
I am quite busy this time of year, and being without the card the last few days, I've found that I'm fine with playing only various Source games with an HD 5450 at low settings 720p and an HD 6770 is available if I have growing urges.
Would anyone here be interested in a card straight from RMA once I receive it, before I head off to eBay.
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#9
eidairaman1
by: Novulux
I wish I could get credit back.
I am quite busy this time of year, and being without the card the last few days, I've found that I'm fine with playing only various Source games with an HD 5450 at low settings 720p and an HD 6770 is available if I have growing urges.
Would anyone here be interested in a card straight from RMA once I receive it, before I head off to eBay.
sell it as heatware here
Posted on Reply
#10
Novulux
Well, they received the package yesterday, and are sending the replacement out tomorrow.
Considering I live slightly greater than half an hour away from Althon Micro, I can expect to receive it before the week's end. :D
Would $215 be a fair price for this card?
Posted on Reply
#12
james888
by: Novulux
Well, they received the package yesterday, and are sending the replacement out tomorrow.
Considering I live slightly greater than half an hour away from Althon Micro, I can expect to receive it before the week's end. :D
Would $215 be a fair price for this card?
Different issues and different cards... but I am jealous. I am still waiting for them to say I will be getting another gpu.
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