Wednesday, April 25th 2007

Acer Recalls 27,000 Laptop Batteries

Another laptop battery recall has begun from today, when Acer Inc. announced that about 27,000 laptop batteries are defective. Again we are talking about Sony-made lithium-ion batteries that could overheat and cause a fire. The affected Acer models were sold in the U.S. and Canada from May 2004 through November 2006 for between $500 and $1,500. The laptops possibly containing the recalled batteries were the TravelMate series with 4-digit model numbers beginning with 242, 320, 321, 330, 422, 467, 561, C20, and the Aspire series beginning with model numbers 556, 560, 567, 930, 941, 980. Acer, whose U.S. division is based in San Jose, says consumers should immediately stop using the recalled batteries and contact the company for a free battery replacement. The laptops could still be safely used if powered by the AC adapter, the company said. Please click here, if you want to find out how you can replace your defective laptop battery.Source: CPSC
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8 Comments on Acer Recalls 27,000 Laptop Batteries

#1
a111087
didn't dell had the same problem only they waited a while before doing recall?
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#2
malware
by: a111087
didn't dell had the same problem only they waited a while before doing recall?
All major laptop manufacturers had this problem. Sony, Dell, Lenovo and now Acer...
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#3
jocksteeluk
considering sony made all the defective batteries why hadn't acer done a recall as a precautionary measure? not calling a recall shows acer's disregard for their customers and no doubt this recall was triggered by fire prompting this action.
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#4
Keiki
I think people should be beginning to worry about all these value laptops. I'm not saying that Acer doesn't make good laptops, but I am very skeptical about those $500 laptops that are coming out. If it is cheap to sell, it is cheap to make and in the end, it is the consumer that pays for it.
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#5
wickerman
by: jocksteeluk
considering sony made all the defective batteries why hadn't acer done a recall as a precautionary measure? not calling a recall shows acer's disregard for their customers and no doubt this recall was triggered by fire prompting this action.
considering sony made all the defective batteries, why hadn't sony taken the step to contact all buyers about potential risk and insist on an immediate recall of all defective, and possibly defective batteries..oh right, they didnt wanna "waste" the time and money...


Regardless if sony knew about the potential problems (though if they did and still decided to ship them they would have proven to be more negligent than ever) they have the exact production numbers, know how many batteries went to which buyer, and how many should have been recalled. I dunno what legal obligation sony has/had to contact its customers about the issue, but the fact is they would rather say "everything is fine" and let their image go down the toilet than admit they had a problem and are willing to do everything in their power to fix the problem.

It is a shame that more companies are not on the ball with recall lists, but the fact is the manufacturer should be the one putting in the extra effort, not their customers, and certainly not us...
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#6
WarEagleAU
Bird of Prey
I see your point Wickerman. While Im usually defending Sony, I have no viable option here to do it. The fact that is was several manufacturers with this problem should prove enough on negligence by Sony. They knew a problem existed and should have said something about it.
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#7
laszlo
If Sony was making all those batteries right they'll be bankrupt by now;think all the loses with the PS series;they must cut from the costs of the other products so what's the best solution (not only for Sony i think all others are doing this) is to cut cut cut....wtf know the buyer when the label is shininig on the new "high-tech product";the most important is to OPEN THE WALLET
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#8
D3aDl0cK
just wondering, what about my acer 5652 bought in april 2006... ok my battery didnt explode yet ;) ...but do european laptops have other batteries than the ones sold in us and canada?

edit: shame on me 556x not 565x too stupid,
so it was 1,300€ possibly not familiar with those "cheap" laptops :D

@Keiki only because its cheap it doesnt have to make a fire...
not everyone needs middle to high end laptops...or has the money to spend on it (500€ isnt nothing)...and this ones must have standards too (thats why the hardware is lowend).
btw the companies make most benefit with such ones in mass-sell, i think, than with some 4000€ers in 10units... (just looking at the students at my university most often having them)
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