View Full Version : connection help needed!
May 31, 2008, 01:34 AM
i get on IE or Firefox and about 30-45 mins later i lose connection every time without fail been happening for about a week now wtf is going on ive called my isp and theyve reset my ip address a couple of times ive dont know if it matters but ive run the ping address on command prompt and it said it timed out then i restarted my computer and did it and it said
4 packets sent and 4 recieved with 0 lost but sure enough i lost connection a little later
any help is appreciated
May 31, 2008, 01:38 AM
check and see if your connection (if it is DSL or even Cable) is set to ALWAYS ON. I had that problem with resets of my modem from AT&T. If its not, after so long, it will disconnect you. Thats why restarting the PC makes it active again (modem is sent a signal to reactivate). Way to check it is to log onto your router/modem homepage and make sure its set to always on. If you use a wireless router inbetween your gateway (dsl.cable modem) and your computer, check to make sure its not Firewalled and ports are open.
May 31, 2008, 01:46 AM
how do i get there?
(sorry total newb)
May 31, 2008, 09:18 AM
maybe try takeing the router out of the equasion and see if its crashing.
Jun 1, 2008, 12:49 AM
im not useing a router only the modem that the cable company gave me
Jun 1, 2008, 06:08 AM
is your modem a pure modem, or does it have router functions, if it has router functions it could be the router inside it screwing up, when you reboot it does it work for a while, does it have an ip adress, does it give your computer an internal network looking ip adress, does it crap out when you have a torrent with alot of ppl on it and alot of connections?
what is the model and i can prolly look it up for you easy enough
Jun 1, 2008, 06:12 PM
is your modem a pure modem, or does it have router functions...when you reboot it does it work for a while.... does it have an ip adress.... does it give your computer an internal network looking ip adress..... does it crap out when you have a torrent with alot of ppl on it and alot of connections?
1.not sure how do i check, it only has one out line in the back going straight to me comp
2.yes, but not always the same amount of time 2days ago 30min yesterday 8-9hrs
3i know how to find my IPs but i dont know how to tell if its the routers
5no, ive had as many as 7-8 pages open at once
6 Motorola SB4200 SURFboard Cable Modem
Jun 1, 2008, 07:25 PM
dont worry this is a real modem
its probably ok, you have cable so, you might wanna check to make sure you are getting as good a signal as you can, as few splitters as possible, check to make sure your tvs are not breaking it, make sure you dont have too much line, like my mom ran alot of extra tv cables everywhere [hundreds of feet] and that made it suck for me
this is a good time to use tracert to see where your network is breaking, and how its performing and where its performing good and bad.
open up a dos box [run cmd] and do tracert google.com
do it a couple times and see how the network performs at different points, and then when it dies try it again
also note down the ip adress that google.com resolves to and if it says cannot find host or whatever just do tracert and then paste the ip and see if its just your nameserver going down
goog luck man if you have any questions lemme know :)
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