Need to RMA board/CPU. What to expect from newegg?

Wartz · Jan 18, 2009

What should I expect from newegg? Is there anything specific I should write in the description box that might help my chances of getting replacements?

Story behind it
I popped my motherboard (definitely) and my x4 940 CPU (maybe) trying for a screenshot of 4.2ghz (265*16, 1.6vcore). I had overvolted the HT link and NB as well. I tested a 4400+ in the board and it does not post, but it works fine in my brothers AM2 board. I can't test the phenom though because that other AM2 board doesn't have a BIOS update to support phenoms.

PaulieG · Jan 18, 2009

Wartz said:
What should I expect from newegg? Is there anything specific I should write in the description box that might help my chances of getting replacements?

Story behind it
I popped my motherboard (definitely) and my x4 940 CPU (maybe) trying for a screenshot of 4.2ghz (265*16, 1.6vcore). I had overvolted the HT link and NB as well. I tested a 4400+ in the board and it does not post, but it works fine in my brothers AM2 board. I can't test the phenom though because that other AM2 board doesn't have a BIOS update to support phenoms.

Newegg is really good about returns, unless it's obvious to them that the user abused the hardware. The board you should have no problem with at all. The cpu I'm not sure about, then again it's rare to see a dead cpu. Honestly, it's not likely the 940 is dead. I would just RMA the board.

Wartz · Jan 18, 2009

Should I inform them of my overclocking it? Or just say that it died, in so many words.

BrooksyX · Jan 18, 2009

Wartz said:
Should I inform them of my overclocking it? Or just say that it died, in so many words.

I would just keep that info to myself unless the specifically ask you about it..

Wartz · Jan 18, 2009

RMA sent off, thank you all.

PaulieG · Jan 18, 2009

Did you send the cpu also?

Wartz · Jan 18, 2009

Nope, I took your word for it and just RMA'd the board.

(haven't actually mailed it yet, but its packed up and the RMA ID printed out and taped onto the box)

Hopefully you're right about the CPU being fine!

Baer · Jan 19, 2009

My experiences with New Egg have always been excellent. I have only had to return a very few items but they were always helpful and provided good service.

Wartz · Feb 2, 2009

*bumps*

I got my motherboard back, and while the system boots up and runs now, I get a BSOD when the CPU is under a little stress.

"a clock interrupt was not received within the allocated time interval"

stop 0x00000101

swapping in a HD4670 and different ram does not seem to fix it, so I think one of the cores on the CPU is failing.

:banghead:

I am going to try reinstalling the OS, but I think it might be time for another RMA

Edit: I just noticed something interesting. My BIOS is claiming that the CPU is only getting 1.18vcore.

Edit2: Apparently the board's default BIOS settings are screwed. Once I manually set voltage, stress testing seems to be fine.

System Name	Triton-XXXV
Processor	Phenom II x4 940 3.6ghz 1.42
Motherboard	Biostar TFORCE TA790GX A2+
Cooling	Sunbeam CR-CCTF
Memory	2 x 2048mb G.Skill PC-6400 @ 800mhz
Video Card(s)	Crossfire Sapphire Radeon HD 4870 512mb
Storage	2x Seagate 500gb Sata 3.0gb/s + Seagate 750gb Sata 3.0gb/s
Display(s)	Asus 24" 2ms + Viewsonic 19" 3ms
Case	Thermaltake midtower
Audio Device(s)	X-fi XtremeGamer - Razer Barracuda 5.1
Power Supply	Seasonic 650w
Software	Windows XP/7
Benchmark Scores	Vantage: P13017 3DMarks (Crossfire) 3DMark06: 15349 3DMarks (single GPU)

Processor	5800x(2)/5700g/5600x/5600g/2700x/1700x/1700
Motherboard	MSI B550 Carbon (2)/ MSI z490 Unify/Asus Strix B550-F/MSI B450 Tomahawk (3)
Cooling	EK AIO 360 (2)/EK AIO 240, Arctic Cooling Freezer II 280/EVGA CLC 280/Noctua D15/Cryorig M9(2)
Memory	32 GB Ballistix Elite/32 GB TridentZ/16GB Mushkin Redline Black/16 GB Dominator
Video Card(s)	Asus Strix RTX3060/EVGA 970(2)/Asus 750 ti/Old Quadros
Storage	Samsung 970 EVO M.2 NVMe 500GB/WD Black M.2 NVMe 500GB/Adata 500gb NVMe
Display(s)	Acer 1080p 22"/ (3) Samsung 22" 1080p
Case	(2) Lian Li Lancool II Mesh/Corsair 4000D /Phanteks Eclipse 500a/Be Quiet Pure Base 500/Bones of HAF
Power Supply	EVGA Supernova 850G(2)/EVGA Supernova GT 650w/Phantek Amps 750w/Seasonic Focus 750w
Mouse	Generic Black wireless (5)
Keyboard	Generic Black wireless (5)
Software	Win 10/Ubuntu

System Name	Triton-XXXV
Processor	Phenom II x4 940 3.6ghz 1.42
Motherboard	Biostar TFORCE TA790GX A2+
Cooling	Sunbeam CR-CCTF
Memory	2 x 2048mb G.Skill PC-6400 @ 800mhz
Video Card(s)	Crossfire Sapphire Radeon HD 4870 512mb
Storage	2x Seagate 500gb Sata 3.0gb/s + Seagate 750gb Sata 3.0gb/s
Display(s)	Asus 24" 2ms + Viewsonic 19" 3ms
Case	Thermaltake midtower
Audio Device(s)	X-fi XtremeGamer - Razer Barracuda 5.1
Power Supply	Seasonic 650w
Software	Windows XP/7
Benchmark Scores	Vantage: P13017 3DMarks (Crossfire) 3DMark06: 15349 3DMarks (single GPU)

System Name	Main / Home Media Serever
Processor	Intel i5 2500k @ 4.75ghz / AMD AM3 5200+ x2
Motherboard	ASRock Fatal1ty P67 Performance / Biostar 790GX
Cooling	Xigmatek Dark Knight / XIGMATEK Apache
Memory	12gb of G.Skill Value Series DDR3 / 4x 1gb DDR2
Video Card(s)	XFX Radeon 6870 1gb / Asus Radeon 5450 512mb
Storage	2x Samsung 830 64gb SSD Raid 0 & 750gb WD Blue HDD / OCZ Vertex II 80GB & 10TB of HDD Space
Display(s)	2x Acer 24" LED / Samsung 50" LED
Case	Xigmatek Asgard II / APEX PC-389-C
Power Supply	Rosewill 750w / Antec EArthwatts 380w
Software	Windows 7 Professional x64 SP1 / Ubuntu 14.04

System Name	Triton-XXXV
Processor	Phenom II x4 940 3.6ghz 1.42
Motherboard	Biostar TFORCE TA790GX A2+
Cooling	Sunbeam CR-CCTF
Memory	2 x 2048mb G.Skill PC-6400 @ 800mhz
Video Card(s)	Crossfire Sapphire Radeon HD 4870 512mb
Storage	2x Seagate 500gb Sata 3.0gb/s + Seagate 750gb Sata 3.0gb/s
Display(s)	Asus 24" 2ms + Viewsonic 19" 3ms
Case	Thermaltake midtower
Audio Device(s)	X-fi XtremeGamer - Razer Barracuda 5.1
Power Supply	Seasonic 650w
Software	Windows XP/7
Benchmark Scores	Vantage: P13017 3DMarks (Crossfire) 3DMark06: 15349 3DMarks (single GPU)

Need to RMA board/CPU. What to expect from newegg?

Wartz

New Member

PaulieG

Wartz

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BrooksyX

Wartz

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PaulieG

Wartz

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Baer

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Wartz

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System Name	Baer's Den
Processor	i7 920 @ 3.64 Ghz (been up to 3.8)
Motherboard	Asus Rampage II Extreme
Cooling	Air, Zalman 9800
Memory	6 Gb Corsair Dominator GT
Video Card(s)	BFG GTX 285 OCE
Storage	2 V-Raptors in Raid 0 (Boot and Apps) , WD 1TB RE3 for data
Display(s)	2 Ea 24" Samsung 245T's
Case	Tt Armor+, Slightly Mod
Audio Device(s)	X-Fi
Power Supply	1 KW Corsair HX1000
Software	Win 7 RC 64, Various Apps