girlfriends needs help with her computer, keeps restarting

misiu22 · Oct 6, 2009

girlfriend calls, HELP my computer keeps restarting. lol
so the problem:

Her computer is constantly restarting when it gets to the WINDOWS XP loading screen and then shuts down.

it will get to start windows normally, start windows in safe mode.. blah blah blah, and she enters start windows normally, get passed this screen then gets to the WINDOWS XP loading screen ( guessing thats the BOOT SCREEN) and restarts.

please help

thanks!

DRDNA · Oct 6, 2009

could be a virus but I would start with last know good settings first.

misiu22 · Oct 6, 2009

how does she get the " LAST KNOWN GOOD SETTING FIRST"?

erocker · Oct 6, 2009

The only way I can see fixing it would be using the Windows disk to do a recovery since you cannot get into Windows.

IINexusII · Oct 6, 2009

same place you go to boot safe mode, theres an option for last known good setting

DRDNA · Oct 6, 2009

Press f8 key while booting brings you to a black screen with white letters ..pick last know good configuration and see if it boots up.WELCOME to TPU!

misiu22 · Oct 6, 2009

DRDNA said:
Press f8 key while booting brings you to a back screen with white letters ..pick last know good configuration and see if it boots up.WELCOME to TPU!

okay she just did that, didn't need to press f8 since it brings her to the screen with the white letters each time she restarts, she pressed on "last known good configuration" and it restarted at the WINDOWS XP loading screen again.

El Fiendo · Oct 6, 2009

Sounds like the W32.Vitro / Virut. If it is, the only known solution is a complete format and reinstall. If it is the Vitro / Virut virus, any USB sticks that have touched that laptop since its been infected are also infected. The reason I say this virus is it exhibits the exact symptoms you describe and has been getting more common.

Hopefully it isn't but there's a name for you to research.

DRDNA · Oct 6, 2009

I think your options are limited...reformatt with the computers restore disks (I would save data first !!!!) maybe remove the drive and run error checking on the lappy harddrive and fix ..its worked for me lots of times.....GL

EDIT: I also agree with Fiendo Too as I said in my first post.

misiu22 · Oct 6, 2009

shit this is a lot of stuff for a girl to do. hmmm you think if she puts in a recovery disk and does the recovery if that would work? or does she really need to do a whole reformat?

DRDNA · Oct 6, 2009

misiu22 said:
shit this is a lot of stuff for a girl to do. hmmm you think if she puts in a recovery disk and does the recovery if that would work? or does she really need to do a whole reformat?

I believe the restore disks actually reformat everything except the hidden partition.

CDdude55 · Oct 6, 2009

misiu22 said:
shit this is a lot of stuff for a girl to do. hmmm you think if she puts in a recovery disk and does the recovery if that would work? or does she really need to do a whole reformat?

Definitely do a reformat for Viruses.

Its not hard, what i do is take the Windows CD and put it in my disk drive, then i restart the system and boot from the CD (you may have to go into your BIOS and set your CD drive as your first boot device). Once it boots up you need to delete the partition and once deleted you can reinstall your OS on the new/fresh partition.

If its to much just go to google and it should walk you through the process.

DRDNA · Oct 6, 2009

Hey misiu22 just curious , where you from?

Arrakis9 · Oct 6, 2009

just to make sure it isnt some sort of hardware failure press F8 after the system posts while windows is booting up, it should bring you to a big list of options on how to start up windows. select disable shut down on system failure, if the system blue screens type in the stop message in microsoft's website under the search bar. hope this helps

misiu22 · Oct 6, 2009

DRDNA said:
Hey misiu22 just curious , where you from?

Ontario, Canada.

Windsor to be exact

DRDNA · Oct 6, 2009

misiu22 said:
Ontario, Canada.

Windsor to be exact

Nice ...right across the lake from me..Rochester NY :roll:

misiu22 · Oct 6, 2009

DRDNA said:
Nice ...right across the lake from me..Rochester NY

ahah nice, never been there.

System Name	Sony Vaio Fw-series Laptop
Processor	Intel Centrino Core 2 Duo T6500 @ 2.1GHz
Memory	4Gb ram
Video Card(s)	ATI Radeon HD
Storage	320GB (7200rpm)
Display(s)	16.4inch High Def 16:9 Truescreen
Audio Device(s)	Dolby Sound Room Audio
Software	Windows Vista Home Basic 64bit (soon to be Windows 7)

Processor	INTEL CORE I9-9900K @ 5Ghz all core 4.7Ghz Cache @1.305 volts
Motherboard	ASUS PRIME Z390-P ATX
Cooling	CORSAIR HYDRO H150I PRO RGB 360MM 6x120mm fans push pull
Memory	CRUCIAL BALLISTIX 3000Mhz 4x8 32gb @ 4000Mhz
Video Card(s)	EVGA GEFORECE RTX 2080 SUPER XC HYBRID GAMING
Storage	ADATA XPG SX8200 Pro 1TB 3D NAND NVMe,Intel 660p 1TB m.2 ,1TB WD Blue 3D NAND,500GB WD Blue 3D NAND,
Display(s)	50" Sharp Roku TV 8ms responce time and Philips 75Hz 328E9QJAB 32" curved
Case	BLACK LIAN LI O11 DYNAMIC XL FULL-TOWER GAMING CASE,
Power Supply	1600 Watt
Software	Windows 10

System Name	Sony Vaio Fw-series Laptop
Processor	Intel Centrino Core 2 Duo T6500 @ 2.1GHz
Memory	4Gb ram
Video Card(s)	ATI Radeon HD
Storage	320GB (7200rpm)
Display(s)	16.4inch High Def 16:9 Truescreen
Audio Device(s)	Dolby Sound Room Audio
Software	Windows Vista Home Basic 64bit (soon to be Windows 7)

Processor	AMD Ryzen 7 7800X3D
Motherboard	ASUS TUF x670e
Cooling	EK AIO 360. Phantek T30 fans.
Memory	32GB G.Skill 6000Mhz
Video Card(s)	Asus RTX 4090
Storage	WD m.2
Display(s)	LG C2 Evo OLED 42"
Case	Lian Li PC 011 Dynamic Evo
Audio Device(s)	Topping E70 DAC, SMSL SP200 Headphone Amp.
Power Supply	FSP Hydro Ti PRO 1000W
Mouse	Razer Basilisk V3 Pro
Keyboard	Tester84
Software	Windows 11

Processor	AMD FX 8350 Black Edition @ 4.2Ghz
Motherboard	Gigabyte 990FXA-UD3 Rev 4.0
Cooling	Corsair H100i
Memory	Samsung Green 16GB 30nm 1600Mhz DDR3
Video Card(s)	XFX HD 7950 DD 3GB @ 850/5000Mhz
Storage	240GB Intel 520 SSD + 2TB Seagate Barracuda
Display(s)	ASUS PB278Q 27" QHD
Case	Fractal Design R5 Black
Power Supply	Seasonic Platinum 760W
Mouse	Corsair Raptor M40
Keyboard	Corsair Raptor K50
Software	Windows 10 Pro

girlfriends needs help with her computer, keeps restarting

misiu22

New Member

DRDNA

misiu22

New Member

erocker

*

IINexusII

DRDNA

misiu22

New Member

El Fiendo

DRDNA

misiu22

New Member

DRDNA

CDdude55

Crazy 4 TPU!!!

DRDNA

Arrakis9

misiu22

New Member

DRDNA

misiu22

New Member

System Name	AMD \| Intel \| Chumpy
Processor	PHII 955BE Stock \| i7 920 D0 4.01 GHz \| i7 920 D0 4.01 GHz
Motherboard	MSI 790FX-GD70 \| EX58 - UD5 \| E760 4 Way SLI
Cooling	Zalman 9700 CNPS \| Water Loop \| Water Loop
Memory	4 GB XMS3 1600 MHz \| 6 GB Dominators 1600 MHz \| 6 GB Dominators 1866 MHz
Video Card(s)	3 x 9600GSO, GTX260 216 \| 2 x GTX 260 216 \| GTX 260 216, 9600 GSO
Storage	WD 640GB \| Couple o' 5400RPMs \| WD 1TB
Case	Cosmos S \| Lancool K62 Dragonlord \| Lian Li PC-P80 Armor
Power Supply	TX850 \| HX 1000 \| HX 1000
Software	Win 7 Home Premium \| Win 7 Ultimate \| Vista Home Premium

System Name	CDdude's Rig!
Processor	AMD Athlon II X4 620
Motherboard	Gigabyte GA-990FXA-UD3
Cooling	Corsair H70
Memory	8GB Corsair Vengence @1600mhz
Video Card(s)	XFX HD 6970 2GB
Storage	OCZ Agility 3 60GB SSD/WD Velociraptor 300GB
Display(s)	ASUS VH232H 23" 1920x1080
Case	Cooler Master CM690 (w/ side window)
Audio Device(s)	Onboard (It sounds fine)
Power Supply	Corsair 850TX
Software	Windows 7 Home Premium 64bit SP1

Processor	i9 11900k
Motherboard	Maximus XII Apex
Cooling	Custom Liquid W/ 360x60 Radiator
Memory	32Gb Team XTREEM ARGB 3600 b-die
Video Card(s)	Waterblocked MSI RTX 4070
Storage	Intel 900p 480Gb + 4tb Intel 670p
Display(s)	LG C2 evo 42"
Case	Geometric Future Model 8
Audio Device(s)	HD58X + Sennheiser GSX 1000
Power Supply	Corsair RM 750x
Mouse	Steelseries Aerox 5 wired
Keyboard	Akko Mod 007b HE
VR HMD	Samsung Odyssey+
Software	Windows 11