[XFX HD4890 1GB] - Fan Problem

[jfasd]

I have bought an ATI Radeon XFX HD4890 1GB recently,

I installed Win7 x64 along with the latest drivers from ATI (CCC 10.7)
Everything was "alright" until I realized the Temperatures are REALLY HIGH (about 115ºC @100% Load!) while the Fan is always spinning at really Low Speeds.

Example:
I'm "idling", looking at my desktop, and temps reach 70ºC!
I go to CCC ATI Overdrive and it shows that the fan is at 50%, when in fact its spinning really slowly!
I tried to do it manually, push it up to 100% and fan is exactly at the same speed as before...
I even tried using other software like MSI Afterburner to push the Fan Speed to 100% and it doesn't speed up!

I've searched on many forums and it seems that the problem is from the BIOS or a manufacturing defect.


I really need some opinions about this..
What do you think it is ?
How do I solve it ?
Please reply.


With my best regards,
JF

___________________________________________________________

EDIT: I have dismantled the card and everything was perfectly connected..

EDIT2: Now all the chances go to the Motherboard...

EDIT3: Good News! I dismantled the Graphics Card apart and noticed that the Thermal Paste was in a Really Bad Condition... so I went and bought a new one and replaced it and the Results are amazing! Before, while idling, temperatures would reach ~75ºC, now, with the new thermal paste temperatures are stable @ 42ºC !!!


PS: The Fan still spins very slowly
PS2: I took the plastic case and got a 120mm Fan instead!

___________________________________________________________

Here are some prints of CCC:

 

[(FIH) The Don]

sounds to me like something in the fan is dead imo

maybe test the card in another rig, if it does the same then i would RMA it

 

[jfasd]

sounds to me like something in the fan is dead imo

maybe test the card in another rig, if it does the same then i would RMA it

No.. the fan is not dead, it just spins constantly at very Low Speed regardless of the Temperature..
I know its receiving enough Power because when it reaches ~125ºC Windows Crashes and the Fan starts blowing like Hell!! lol

I can only RMA it on August 20 because It was sent to me from another country and i'm going there on vacations on August 20...

So i can only wait 'till then and try to solve it myself...(without voiding warranty)


PS:I'll test it in another Motherboard to see if that's the problem.
Thanks for the suggestion

 

[(FIH) The Don]

have you tried an older driver?

maybe the 10.4?

http://downloads.guru3d.com/ATI-Catalyst-10.4-WHQL-Windows-7-|-Vista-64-bit-download-2530.html dl link

 

[jfasd]

have you tried an older driver?

maybe the 10.4?

http://downloads.guru3d.com/ATI-Catalyst-10.4-WHQL-Windows-7-|-Vista-64-bit-download-2530.html dl link

Yes.. I've tried with older drivers and the Fan is still very slow and uncontrollable until Windows crashes and it goes insanely fast

 

[(FIH) The Don]

what PSU do you have?

 

[jfasd]

what PSU do you have?

(C3 Tech) ATX 12V 2.2 600W

 

[(FIH) The Don]

link ?

 

[AsRock]

Which XFX HD4890 is it ?. You do know that XFX have double time warranty's right ? or has it been passed on to a few people now ?

You need the account that the cards registored on so you can check for a bios update.

 

[jfasd]

Which XFX HD4890 is it ?. You do know that XFX have double time warranty's right ? or has it been passed on to a few people now ?

You need the account that the cards registored on so you can check for a bios update.

Its a XFX HD 4890 850M 1GB DDR5 DUAL DVI TV PCI-E no overclock and bought in first hand, from a store,then sent to me by DHL.

link ?

Translate with Google

http://www.evomaster.com.br/produto.php?id_produto=187

 

[jfasd]

Which XFX HD4890 is it ?. You do know that XFX have double time warranty's right ? or has it been passed on to a few people now ?

You need the account that the cards registored on so you can check for a bios update.

Btw.. i just registered my S/N in www.XFXForce.com so.. how do I get BIOS updates ?
I asked for a support ticket there.. lets see how it goes.

 

[(FIH) The Don]

hope they have an answer to you, i have no idea to what the cause is

the psu seems fine to me, so i dont think thats the issue

 

[overclocking101]

its an early bios issue with the 4890's if you want I cantake a look at your cards bios for you and find out, and fix it if needed, up to you. if you do pm me ill give you my email address to send it to

 

[KainXS]

which version of the XFX 4890 is it, do you have a picture of the card, XFX has 3 particular 4890's

its probably this one,
XFX HD-489X-ZSFC Radeon HD 4890 1GB 256-bit GDDR5 ...
this XFX 4890 has no fan control look at the wires, only 2 when it should have 4, you can't control that fan with any software

also you could have the one with the nonstock heatsink that looks stock but has a different fan, this version of the card is known to have problems and is extremely loud,

we need to know which one you have, if you go flashing a bios you will void your warranty if you send it back to them with the nonstock bios and from what you say you might be able to(might have to) rma if you have the uncontrollable version that I linked to, problem is though, you live in Portugal, and I don't know how XFX handles warranties over there.

if you have the card in the link the first thing to do is take the heatsink off and change the thermal paste with something like MX-2

 

[AsRock]

Its a XFX HD 4890 850M 1GB DDR5 DUAL DVI TV PCI-E no overclock and bought in first hand, from a store,then sent to me by DHL.



Translate with Google

http://www.evomaster.com.br/produto.php?id_produto=187

So it might not be a reference card

Btw.. i just registered my S/N in www.XFXForce.com so.. how do I get BIOS updates ?
I asked for a support ticket there.. lets see how it goes.

You login your account and you can check if there has been any updates for it. You could make a ticket if there is not one and see what they say about your issue.

 

[jfasd]

I am talking to a technician via ticket @ XFXForce.com
I'll be updating you when I get some news.

which version of the XFX 4890 is it, do you have a picture of the card, XFX has 3 particular 4890's

its probably this one,
XFX HD-489X-ZSFC Radeon HD 4890 1GB 256-bit GDDR5 ...
this XFX 4890 has no fan control look at the wires, only 2 when it should have 4, you can't control that fan with any software

also you could have the one with the nonstock heatsink that looks stock but has a different fan, this version of the card is known to have problems and is extremely loud,

we need to know which one you have, if you go flashing a bios you will void your warranty if you send it back to them with the nonstock bios and from what you say you might be able to(might have to) rma if you have the uncontrollable version that I linked to, problem is though, you live in Portugal, and I don't know how XFX handles warranties over there.

if you have the card in the link the first thing to do is take the heatsink off and change the thermal paste with something like MX-2

My Graphics Card is a
HD 4890 850M 1GB DDR5 DUAL DVI TV PCI-E HD-489A-ZDFC
like this one, but with a slightly different fan (still controllable, with 4 wires)
http://www.youtube.com/watch?v=5XIIJzS-1uE
http://dealnay.com/13530/xfx-hd489azdfc-radeon-hd-4890-1.0-gb-ddr5-pci-e-2.0-graphics-card.html
http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=4545359&CatId=3669

So.. i don't think it would be necessary to change the Thermal Paste..
And I really don't think the problem is with the FAN itself but with the BIOS or software, because when the temperatures reach like ~125ºC the Computer shuts down and then FAN starts going like crazy, really loud! But until then it just goes really slow while the Temperature rises Insanely!!

 

[jfasd]

Here are some Print of my BIOS in TPU RBE:

 

[jfasd]

Oh and btw, the technician @ XFXForce.com has replied and told me to setup the Graphics Board in another system and see if the same problems occur.

Now I just have to steal my neighbors PC and install the Graphics Card there



EDIT: I have dismantled the card and everything was perfectly connected..

EDIT2: Now all the chances go to the Motherboard...

 

[jfasd]

Good News! I dismantled the Graphics Card apart and noticed that the Thermal Paste was in a Really Bad Condition... so I went and bought a new one and replaced it and the Results are amazing! Before, while idling, temperatures would reach ~75ºC, now, with the new thermal paste temperatures are stable @ 42ºC !!!

PS: The Fan problem is not solved as it still spins very slowly...
PS2: I took the plastic case off and got a 120mm Fan instead!

 

[guitarfreaknation]

Nice. I have two of these but the older versions. My temps are @ 60 idle. Wish i can do something about that. Good to hear that you fixed your problem though, thats a nice card

 

[KainXS]

not mine but does it look like that

 

[jfasd]

not mine but does it look like that

http://img.techpowerup.org/100801/rev2.jpg

Yep, that's EXACTLY my Card!
Why do you ask ?

 

[KainXS]

just trying to figure out the version of it, when you turn on your pc is the fan on the card loud for a second then gets quiet.

also is it used

 

[jfasd]

When I format to Win7 or any other OS, after like 10 minutes into the setup the Graphics Card shuts down and the Fan goes 100%...
After installing the CCC Drivers the Fan goes "normally" (Fan still can't be controlled, its always at very Low RPMs).

PS: It was bought brand new from the Shop

 

[KainXS]

look on the back of the card, see the LED's can you tell us which ones are red when it crashes