Please help! - Girl in distress

Volkszorn88 · Aug 3, 2010

Hi everyone, I'm on my boyfriend's account because I need help with an issue with my Asus G73JH notebook. I purchased my laptop in June and everything was working fine up until recently when I began getting a gray screen with vertical lines while playing Borderlands. When this happens the laptop freezes and I am unable to return to my desktop even after repeatedly pressing ctrl+alt+delete. At first it would only happen with this game.. but then it began to occur more frequently and has been happening with almost every game that I have tried to play. Sometimes instead of a gray screen it's a black screen but basically the same thing always happens.

I have tried uninstalling the ATI drivers and installing the latest one (10.7) and also updating to the latests BIOS (209) from Asus but not matter what I do I still have this problem.

I would appreciate any help or advice on what you guys think might be causing this and how I may be able to resolve this issue.

Thanks

xoxox

stevednmc · Aug 3, 2010

Wow, looks like a nice notebook. It sounds like the onboard grafix might be overheating. If you just bought that, it should be under warranty still, i would take it back, esp as much as it costs they should fix it!

JATownes · Aug 3, 2010

This was fairly common in the early days of the 5xxx series. I assume you have the mobility 5870? Try uninstalling drivers, booting into safe mode and running Driver Sweeper then install new drivers. I believe this is a driver issue.

stevednmc · Aug 3, 2010

JATownes said:
This was fairly common in the early days of the 5xxx series. I assume you have the mobility 5870? Try uninstalling drivers, booting into safe mode and running Driver Sweeper then install new drivers.

That was my next suggestion as well.
specs show that is exactly what it has on board

JATownes · Aug 3, 2010

stevednmc said:
That was my next suggestion as well.
specs show that is exactly what it has on board

Great minds think alike.

stevednmc · Aug 3, 2010

JATownes said:
Great minds think alike.

As long as it fixes things for her, Then i would agree!Lmao

Volkszorn88 · Aug 3, 2010

Thanks for the advice I am going to try that now and I'll let you guys know how it goes.

Black Panther · Aug 3, 2010

As of late the newer drivers create havoc.

I've had bsod's (blue screens) when updating my desktop ati driver to 10.5 so I reverted to 10.4 and on my laptop I couldn't boot except in safe mode the last time I updated nvidia drivers so I'm still using 195.62

My advice would be to try the older drivers, even though you bought the laptop only last June.

m1dg3t · Aug 3, 2010

Try the driver swap using the safe mode/driver sweeper method as suggested and you may also need to try a couple different driver's, i would stay away from cat 10.5/10.6 if you can as lot's of people had issues with them. If the problem continues i would say it is heat related. When you use the lappy are you using it on a table or similar so that it can breathe well? Are the vent's clogged with dust?

cdawall · Aug 3, 2010

red lines normally mean bad GPU

Volkszorn88 · Aug 3, 2010

I used driver sweeper and installed the 10.7 driver, so I'm seeing how that goes... if it happens again I'll probably try the 10.4 driver and see if I have any luck with that.

Volkszorn88 · Aug 3, 2010

cdawall said:
red lines normally mean bad GPU

I didn't see red lines so I don't think that's the issue. I've only seen a white lines on a gray or black screen.

Baam · Aug 3, 2010

Try setting the power options to High Performance if its the Grey screen problem.
http://forums.guru3d.com/showthread.php?t=325832

m1dg3t · Aug 3, 2010

cdawall said:
red lines normally mean bad GPU

Sometime's i get artifact's after a cold boot, i pull the HDMI and re-connect and everything goes away and work's as it should! Has done this with 2 different GFX card's, stock cooling & after market cooling, different driver's, on board sound, Xonar sound card, different PSU....

Weird eh? :roll:

I think you are jumping the gun just a bit....

Volkszorn88 · Aug 4, 2010

OK so I used driver sweeper and installed the 10.7 drivers again and I'm still having the same problem. I tried to play COD4 and it gave me the gray screen again and after pressing the power button for a sec I saw an error message saying that "directX encountered an unrecoverable error" and then froze up to the gray screen again. So I just rebooted my laptop and it looks like I'm back to the drawing board for a different solution.

I don't think this is an over heating issue because my computer always seems to always be cool.. especially since I'm using a Targus chill mat. However, at the moment it says my card is 64 C... is that normal?

The weird thing is.. that this error occurs with some games but not others.

Happens with: borderlands, COD 4, COD: world at war, and COD: modern warfare 2

idk... I think I might try to download the 10.4 drivers. Does anyone have a link?

trickson · Aug 4, 2010

http://www.guru3d.com/news/ati-catalyst-104-drivers-out/

JATownes · Aug 4, 2010

Volkszorn88 said:
OK so I used driver sweeper and installed the 10.7 drivers again and I'm still having the same problem. I tried to play COD4 and it gave me the gray screen again and after pressing the power button for a sec I saw an error message saying that "directX encountered an unrecoverable error" and then froze up to the gray screen again. So I just rebooted my laptop and it looks like I'm back to the drawing board for a different solution.

I don't think this is an over heating issue because my computer always seems to always be cool.. especially since I'm using a Targus chill mat. However, at the moment it says my card is 64 C... is that normal?

The weird thing is.. that this error occurs with some games but not others.

Happens with: borderlands, COD 4, COD: world at war, and COD: modern warfare 2

idk... I think I might try to download the 10.4 drivers. Does anyone have a link?

I am using the 10.4 drivers as well. 10.5 - 10.7 I has weird crossfire issues. Try the 10.4s and let us know.

Volkszorn88 · Aug 4, 2010

trickson said:
http://www.guru3d.com/news/ati-catalyst-104-drivers-out/

I tried to install the drivers from this link but it didn't work. I rebooted my laptop a few times and it didn't recognize the drivers so it kept looking like I was in safe mode. Could it be because that was a desktop version? I went back to the 10.7 drivers in the meantime..

driver66 · Aug 4, 2010

Volkszorn88 said:
I tried to play COD4 and it gave me the gray screen again and after pressing the power button for a sec I saw an error message saying that "directX encountered an unrecoverable error" and then froze up to the gray screen again.

Try updating your Direct X :toast:

http://www.microsoft.com/downloads/...38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=en

trickson · Aug 4, 2010

driver66 said:
Try updating your Direct X

http://www.microsoft.com/downloads/...38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=en

Yeah You should update your DX .

I was just going to say that .

douglatins · Aug 4, 2010

Wow, lots of readers. Though her first sentence is kinda of a bummer. Also grey lines, uhm, updating mobo bios wont help, i dunno how to flash notebook vga bios. I would advise you try older drivers

trickson · Aug 4, 2010

Get older drivers update your DX and Please help! - Girl in distress will draw out all the guys . Or is that lonely geeks ? look at how many posts we have ....

JATownes · Aug 4, 2010

trickson said:
Get older drivers update your DX and Please help! - Girl in distress will draw out all the guys . Or is that lonely geeks ? look at how many posts we have ....

"What are you talking about? We are just trying to help" says the lonely geek in the corner.

trickson · Aug 4, 2010

JATownes said:
"What are you talking about? We are just trying to help" says the lonely geek in the corner.

LOL with no pants on LOL !! :eek:

You know it is the only real way to break us out of the E-Peen mode when we see a girl come on needing help the forums fill up fast tell me who's lonely ?

Volkszorn88 · Aug 4, 2010

driver66 said:
Try updating your Direct X

http://www.microsoft.com/downloads/...38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=en

I just updated. Hope this works! /crosses fingers

System Name	Titan
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Power Supply	EVGA SuperNova 850G3
Mouse	Razer Basilisk V2
Keyboard	Das Keyboard 6; Razer Orbweaver Chroma
Software	Windows 10 Pro

System Name	TheBruise
Processor	i7-960
Motherboard	Gigabyte x58A -Ud5
Cooling	Vantage ALC push pull/2x180mm fans/1x120mm silverstone
Memory	12GB Corsair Vengeance 1600Mhz
Video Card(s)	2 Sapphire Vapor-X 5870's in Xfire
Storage	Ocz Vertex 3 Max Iops (OS) 300GB Velociraptor, 750 GB WD Black
Display(s)	Asus 23" VS238H-P
Case	Silverstone Ft01-BW Fortress
Audio Device(s)	Creative X-fi Titanium
Power Supply	Corsair HX-850
Software	W7pro SP1

System Name	Mr. Reliable
Processor	Ryzen R9 5950x
Motherboard	MSI Meg X570s Ace Max
Cooling	D5 Pump, Singularity Top/Res, 2x360mm EK P rads, EK Magnitude/Alphacool Blocks
Memory	32Gb (4x8Gb) Corsair Dominator Platinum 3600Mhz @ 16/19/20/36 1.35v
Video Card(s)	MSI 3080ti with Alphacool Block
Storage	2 x Corsair Force MP400 1TB Nvme; 2 x T-Force Cardea Z340; 2 x Mushkin Reactor 1TB
Display(s)	Acer 32" Z321QU 2560x1440; LG 34GP83A-B 34" 3440x1440
Case	Lian Li PC-011 Dynamic XL; Synology DS218j w/ 2 x 2TB WD Red
Audio Device(s)	SteelSeries Arctis Pro+
Power Supply	EVGA SuperNova 850G3
Mouse	Razer Basilisk V2
Keyboard	Das Keyboard 6; Razer Orbweaver Chroma
Software	Windows 10 Pro

Please help! - Girl in distress

Volkszorn88

stevednmc

JATownes

The Lurker

stevednmc

JATownes

The Lurker

stevednmc

Volkszorn88

Black Panther

m1dg3t

cdawall

where the hell are my stars

Volkszorn88

Volkszorn88

Baam

New Member

m1dg3t

Volkszorn88

trickson

OH, I have such a headache

JATownes

The Lurker

Volkszorn88

driver66

trickson

OH, I have such a headache

douglatins

trickson

OH, I have such a headache

JATownes

The Lurker

trickson

OH, I have such a headache

Volkszorn88

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