Problem with 6950 PCS++ "Flashing"

[Twist1809]

The emailadress isn`t still available.
Every email returned.

 

[PowerColor]

We are going to check whats wrong with the email address.
If you get email bounced back today, try again tomorow.

 

[Twist1809]

Thanks, i will try tomorrow again.

 

[Pflaumenwunder]

im going crazy!

Ok guys, i send the card to my shop and get my money back.

Thank you very much and good luck for the future.

 

[Raistlin]

Powercolor,

Will new pcs++ be made available for sale, or is it done after this? The card is no longer available for purchase.

For people with problem cards, are they being replaced or substituted with ref 6970?

 

[omergurlek]

Ok there are a few things that still need answering:

Firstly, will we pay the fee for mail, and how long will it take?

Assuming it will take 2 weeks at least, what will we get in the end? The product we wanted to buy in the first place! We will spend the 2+ weeks without a GPU, and in the end we still won't get any compensation. They have to replace the cards, because its their fault but we are the ones who are suffering with the extra few weeks of wait.

Your customer service is great and all, and we thank you for that, but this wont just cut it. Either we want a compensation of some sort, or send the working cards to us before we send ours, thus we dont have to be PCless for these few weeks (yes my mobo doesnt have an onboard GPU).

Thanks for reading
I await your response

 

[Pflaumenwunder]

PowerColor wouldnt send you a Card bevor you doing that. (some People could take both cards for Crossfire and 1 card was free)

 

[omergurlek]

PowerColor wouldnt send you a Card bevor you doing that. And i unterstand that. (some People could take both cards (Crossfire) and 1 card was free)

Yes I understand that too, but why do I have to suffer because of their faulty card? I simply can't spend more than 5 days without a card and a working PC. As its their fault they'd better compensate us rather than just saying 'ok send your card and we'll replace'. The replacement theyre sending is the card that we SHOULD have gotten when we paid for it in the first place!

They should be generous and make their customers happy for the huge mistake they have done.

The facebook update is nothing more than a huge wall of text which says "OK, we will let you RMA". Really PowerColor, really?

 

[Kai Hohiro]

Yes I understand that too, but why do I have to suffer because of their faulty card? I simply can't spend more than 5 days without a card and a working PC. As its their fault they'd better compensate us rather than just saying 'ok send your card and we'll replace'. The replacement theyre sending is the card that we SHOULD have gotten when we paid for it in the first place!

They should be generous and make their customers happy for the huge mistake they have done.

I think you missunderstand.
You send them your S/N and shipping address, you get a NEW card and THEN you return the defective one. What more do you want??

Also I assume the RMA package will include return shipment papers, so you needn't worry about shipping fees.

 

[omergurlek]

I think you missunderstand.
You send them your S/N and shipping address, you get a NEW card and THEN you return the defective one. What more do you want??

I think they expect us to send ours first. If it is like you explained, thats the thing I want.

 

[Pflaumenwunder]

But, what could you doing to prevent that someone keep both cards?

On what is your evidence? @Kai

I didnt read that somewhere

 

[Kai Hohiro]

But, what could you doing to prevent that someone keep both cards?

On what is your evidence? @Kai

Uh this is how a REAL RMA works, it's standard procedure (not like crappy internet shops and retailers where they want you to prove something is defective).

And I assume this is the case here due to

"PowerColor team is going to offer you a instant card exchange service!"

And they have you're name and address, so they can pester you if you don't return it.

 

[Twist1809]

I hope you`re right.

 

[omergurlek]

Uh this is how a REAL RMA works, it's standard procedure (not like crappy retail RMAs where they want you to prove something is defective).

And I assume this is the case here due to

"PowerColor team is going to offer you a instant card exchange service!"

And they have you're name and address, so they can pester you if you don't return it.

If this is the case, I'll be grateful.

However, an added bonus wouldn't hurt (yes I AM greedy )

 

[Pflaumenwunder]

Okay. I dont know how a "real" RMA works. My Hardware works always fine.

 

[Twist1809]

We will see if the emailadress works.

 

[bill213]

Can you call over the phone? Why email?

 

[Twist1809]

"Due to internal logistics issue, PowerColor team has found out part of award-winning PCS++ HD6950 series didn’t meet our expected performance, which means the factory BIOS setting (Setting 1) has shaders locked. We really don’t want to frustrate our fans who has already bought PCS++ HD6950 and met this problem, PowerColor team is going to offer you a instant card exchange service!

By end of March, if you’re the one buying PCS++ HD6950 and has shaders locked issue, we’ll send you back a whole-new products which can deliver the same awesome performance,

Don’t hesitate to contact PowerColor 24-hours superb service specialist: 6950@powercolor.com with your mailing address and product S/N(serial number)! "

1. I doen`t have a telephone number.
2. My english isn`t so well to talk to them.

 

[Pflaumenwunder]

we have all read the text.

 

[Pflaumenwunder]

Powercolor who pays the Shipping costs for the RMA?

 

[Twist1809]

Hi,
but which emailadress you take?

 

[Pflaumenwunder]

6950@powercolor.com

Twist, we could write in CB.

 

[Twist1809]

ok

 

[Pflaumenwunder]

Do you like to write in English? If yes, call me and we talk in English!

Spoiler

Wer das lesen kann versteht die Deutsche sprache!

 

[Twist1809]

Lol, i only speak english with my patient in the ambulancecar if they can`t speak any german.
It´s not so bad, but it could be much better.

To PowerColor:
The Emailadress still doesn`t work!!