WD problems

[Melvis]

Yea i would not except that drive as a replacement. Its not even close.

So what happened?

 

[Widjaja]

I guess you didn't ask questions since you were not sure of how compatible the green was to the black edition you originally had which is most likely what they were hoping for.

Personally I think you have been hard done by.

The HDD you bought from them failed, they replace it with a cheaper and slower HDD.

If anything they should have offered you a 1TB WD Blue.

 

[cookiemonster]

Hi yes i didn't ask the right questions and in hind sight i just wanted a replacement and i walked right into it, I might phone them tomorrow (as it was just word of mouth and nothint was signed) and cancel and just wait for the black to come back into stock.

 

[cookiemonster]

Hi I have just replied to Scan refusing the Caviar Green as a replacement and I will phone them tomorrow and see what they say, what is your opinion on these as replacements if i get the chance.

1TB Western Digital WD10EALX Caviar Blue, SATA 6Gb/s, 7200rpm, 32MB Cache

1TB Western Digital WD1002FAEX Caviar Black, SATA 6Gb/s, 7200rpm, 64MB Cache, 8ms

I can't see them going for the 1TB Black but wish me luck there is no harm in trying, would the blue be any good, pr should i just hang on for a black replacement whenever they come in.

 

[jsfitz54]

GET the CAVIAR BLACK...

 

[Melvis]

1TB Blue would be the least id go, but try for the 1TB Black of course, they might ask for some more $$$ though.

 

[Widjaja]

I wouldn't push it since they have already shown signs that they are stingy when it comes to replacements if they do not have the identical match.
Another thought is they may have dozens of the 750GB WD Greens and they are trying to get rid of old stock and this is one dodgy way they are trying to do it.

Just go with the blue.

The other option they could have given is offered an upgrade for a small fee.

 

[Deleted member 67555]

I wouldn't except anything less than what you paid for...not much of a difference between the blacks and the Blues overall...but still...The Black line is more expensive for a reason.

 

[cookiemonster]

Well i done my best I put on my bartering hat but no joy they said as I had only paid £38 for it they couldn't justify replacing it with something that cost twice as much and it was either the green or a full refund or make up the difference in price which so i accepted the green, I will make use of it as a backup drive,thanks for all the advice I done my best it will still be better than the SATA2 they originally offered me.

 

[Widjaja]

What SATA II drive did they offer you?

There is a HDTune thread which has my WD 1TB Black SATA II benchmark and someone elses SATA III WD 1TB Black benchmark.

The scores were 1Mb/ps difference I think.

Anyway doesn't matter now, WD Greens are great back up or storage drives.
I have one and it does it's job nicely, currently running at 35degC.

Lately at work quite a few pre-built ACER machines have been coming in with WD Greens (not the HDD at fault).

 

[cookiemonster]

Hi Widjaja the drive they originally offered me was a

750GB Western Digital WD7500AARS Caviar Green, 3.5" HDD, SATA II - 3Gb/s, 5400rpm, 64MB Cache, 8ms, Free-Fall , NCQ

so at least i got a SATA3 out of it, I hope the WD 640 SATA3 Caviar Black I am using keeps going cause i wouldn't like to have to buy a new one at the price they are now.

 

[cookiemonster]

Hi I got fed up waiting on replacement from Scan so i got in touch with Western Digital to tell them how Scan couldn't replace the faulty drive and that they offered me a green or refund and that left me without a main drive so the e-mailed me and told me if i could get the faulty drive back from Scan and send it to them they would replace it for me,I did that and good news is replacement 750 black arriving from Western Digital tomorrow.

 

[Deleted member 67555]

Awesome! News

 

[Widjaja]

Hi I got fed up waiting on replacement from Scan so i got in touch with Western Digital to tell them how Scan couldn't replace the faulty drive and that they offered me a green or refund and that left me without a main drive so the e-mailed me and told me if i could get the faulty drive back from Scan and send it to them they would replace it for me,I did that and good news is replacement 750 black arriving from Western Digital tomorrow.

I can't believe you are still waiting on a replacement.
You should not have been given this sort of treatment in the first place.

Not A+ customer care from scan.
They give you a lower performance HDD in replacement with the excuse of what you bought the Black edition for which I disagree with.

If the Black edition HDD was on special then and they can not get the drive for the same price then they lose out.

It's just business.

Now you have to send direct to WD which would most definitely be a higher fee than shipping to scan.

I personally have never sent to WD but I have sent to Seagate.
If WD are anything like Seagate, make sure you follow the packing instructions properly.

 

[cookiemonster]

Hi widjaja it wasn't very expensive and I see what you mean about the packing, but worth it in the end,I get my 750 black tomorrow, next time i will deal with the organ grinder not the monkey also I will think twice about using them or telling other people to use them.
regards cookiemonster

 

[jsfitz54]

Glad you got the positive outcome. Good to see WD take the bull by the horns.