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Hi guys,
So, I have a Sapphire card for RMA and apparently with Sapphire RMA's you go via the retailer.
I've gone via the Retailer [A BIG UK RETAILER BEGINING WITH N] and was expecting a repaired card back, instead I have been informed this
Now my card worked fine except for the HDMI port, so if I knew I'd only get £70 back I'd keep it and buy a second so I politely told them to F**K off and that isn't suitable but I either wanted a replacement 7970 Vapor X or a repaired card. I also asked what Sapphire said the problem was.
He responded with that they don't make them any more, to which I replied, well they DO but they're rebranded as R9 280X but they're completely identical and that my card was NOT sent to Sapphire but to their supplier.
Now, Clearly I am not being unreasonable? AM I? Can they only issue such a piss small amount of refund?
Also, I thought they had to return it to manufacturer? if Sapphire haven't even checked it, surely it could've been repaired :/
So, I have a Sapphire card for RMA and apparently with Sapphire RMA's you go via the retailer.
I've gone via the Retailer [A BIG UK RETAILER BEGINING WITH N] and was expecting a repaired card back, instead I have been informed this
Unfortunately the card is no longer available for a replacement and can't be repaired. However as it has a 24 month warrenty we will do a refund based on you having 18 months usage out of it. This will equate to around £70.00 plus VAT
Now my card worked fine except for the HDMI port, so if I knew I'd only get £70 back I'd keep it and buy a second so I politely told them to F**K off and that isn't suitable but I either wanted a replacement 7970 Vapor X or a repaired card. I also asked what Sapphire said the problem was.
He responded with that they don't make them any more, to which I replied, well they DO but they're rebranded as R9 280X but they're completely identical and that my card was NOT sent to Sapphire but to their supplier.
Now, Clearly I am not being unreasonable? AM I? Can they only issue such a piss small amount of refund?
Also, I thought they had to return it to manufacturer? if Sapphire haven't even checked it, surely it could've been repaired :/
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