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QX9650 8800 GTX SLi £432 :P

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ok what should i ask? why they didn't give me the choice or something?
the weird thing is they havent actually put the money back on my card yet, maybe it's just taking a while.
 
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lol!
i just got an email from them saying why they cancelled and that if i fill out a questionnaire i get 7.5% off my next order, which i guess is better than nothing. i also sent them a complaint saying they should have given me a choice and that they haven't given me back my money yet! i haven't heard back so far...
 
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ok what should i ask? why they didn't give me the choice or something?
the weird thing is they havent actually put the money back on my card yet, maybe it's just taking a while.

It may take up to 5 working days.
 

Tatty_Two

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ok what should i ask? why they didn't give me the choice or something?
the weird thing is they havent actually put the money back on my card yet, maybe it's just taking a while.

Why they cancelled your order without consulting with you, the customer first, they are required to inform you under DSR's if they intend not to sell you an item AFTER they have taken payment of it, otherwise their cancellation is considered "improper" and their right to cancel is void........in plain english, they should now let you have it at the advertised price :D........but as I said in an earlier post, thats supposing nothing has changed since 2004 when I did my consumer law course.
 

Tatty_Two

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lol!
i just got an email from them saying why they cancelled and that if i fill out a questionnaire i get 7.5% off my next order, which i guess is better than nothing. i also sent them a complaint saying they should have given me a choice and that they haven't given me back my money yet! i haven't heard back so far...

You wont.....they are crap.
 
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Why they cancelled your order without consulting with you, the customer first, they are required to inform you under DSR's if they intend not to sell you an item AFTER they have taken payment of it, otherwise their cancellation is considered "improper" and their right to cancel is void........in plain english, they should now let you have it at the advertised price :D........but as I said in an earlier post, thats supposing nothing has changed since 2004 when I did my consumer law course.

Thanks for that, I'll give it a go on the forums tomorrow!

The only thing is I don't know what counts as actually taking the money, because when I checked on online banking after I bought it, my total cleared balance was obviously £450 lower, but the transaction didn't actually show up (it usually takes a few days). So maybe it doesn't count unless it shows up or something, i'm not sure...


Oh yeah I got a reply from the webnote from the 'Sales and Customer Services Team Leader' (sounds important!) saying:

'We have resolved this issue as soon as the error was notified and the item was removed from sale outside of business hours.

All orders have been cancelled and the customers notified of the error with a goodwill jesture included in the email.'
 

jocksteeluk

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ok what should i ask? why they didn't give me the choice or something?
the weird thing is they havent actually put the money back on my card yet, maybe it's just taking a while.

Go to the Citizens Advice Bureau, i am sure since they have taken the money they have to honour the order regardless of their T&C as consumer rights protection overrides it.
 

xXxJiggabobxXx

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Hello cashetti,your banned aren't you.

That's right tigger, it's me.

Add my original "Casheti" xfire again if you want, but I'm not on msn anymore :p

I'm abandoning the "xXxJiggabobxXx" alias in like a week.
 

Tatty_Two

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That's right tigger, it's me.

Add my original "Casheti" xfire again if you want, but I'm not on msn anymore :p

I'm abandoning the "xXxJiggabobxXx" alias in like a week.

How U doing?....things looking up for you these days?
 

xXxJiggabobxXx

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Things are pretty good yea. College isn't too bad, but still single =[ Lol.. I guess that'll change one day.

How's it going for you then? Mr. Retired Major ;)
 
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Honelstly, earlier today I thought; "Where's Cashetti?" :D
 

Random Murderer

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Honelstly, earlier today I thought; "Where's Cashetti?" :D

yea, i hope they don't ban him again. he did say some things that upset me, but overall he's not so bad compared to some of the others we have around here... even one of the mods is worse than him:shadedshu...
 

xXxJiggabobxXx

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V

v-zero

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OCuK are the scum of the earth. Their forums were designed and are owned by Hitler and are run by the SS.
 

pt

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Random Murderer

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Tatty_Two

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Things are pretty good yea. College isn't too bad, but still single =[ Lol.. I guess that'll change one day.

How's it going for you then? Mr. Retired Major ;)

Good thanks, still here, just, sometimes I almost lose the will to live in this place :eek:
 

pt

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Random Murderer

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aww, he got banned :(
 
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