Seagate Responds to Freezing Desktop Barracuda 7200.11 1.5TB Hard Drives

malware · Nov 11, 2008

Last week Tom's Hardware had covered a bit about the freezing problems with Seagate's Barracuda 7200.11 1.5TB hard disk drives. Today, they bring some more info directly from Seagate:

Seagate is investigating an issue where a small number of Barracuda 7200.11 (1.5TB SATA) hard drives randomly pause or hang for up to several seconds during certain write operations. This does not result in data loss nor does it impact the reliability of the drive but is an inconvenience to the user that we are working to resolve with an upgradeable firmware. We are therefore asking customers if they feel they are experiencing this issue to give our technical support department a call with any questions

Seagate also unveiled the part numbers and firmware versions for the affected models, they are as follows: part number: 9JU138-300, 336 with firmware revisions SD15, SD17, or SD18. If you're one of the "lucky" owners affected by this specific issue, please contact Seagate via their regional support channels. Seagate is also currently working on a firmware update for the affected models.

View at TechPowerUp Main Site

lemonadesoda · Nov 11, 2008

Let's hope is can be fixed by firmware updates, and isnt a result of bad hard-coded microcontrollers.

tkpenalty · Nov 11, 2008

Sigh... sad sad sad. Seagate has known of the existance of this issue for quite a while already and they've just stayed silent. Almost as bad as the 3.AAK drives...

lemonadesoda · Nov 11, 2008

Have to agree that Seagate really is "spending" is brand value, and it seems to be moving over to Samsung. (well in my case at least).

cool_recep · Nov 11, 2008

What I like here is, these companies never release HDD BIOSes to public, now they have to! OoOoOo

I love firmware upgrades.

springs113 · Nov 11, 2008

lemonadesoda said:
Let's hope is can be fixed by firmware updates, and isnt a result of bad hard-coded microcontrollers.

and to think my hdd in my htpc does this randomly...sometimes it takes forever to load up or do anything... then at times it works flawlessly

niko084 · Nov 11, 2008

lemonadesoda said:
Have to agree that Seagate really is "spending" is brand value, and it seems to be moving over to Samsung. (well in my case at least).

Ya, they have been getting on my nerves... Across pretty much all the 7200.11 line, I have recently rma'd dozens of 500s and 750s, all less than 3-6 months old, and almost all of them the same issue, they squeal or massive read and seek errors.

Deleted member 24505 · Nov 11, 2008

samung FTW

My mate nearly bought a seagate drive,i guess its maybe a good thing he never.

ShadowFold · Nov 11, 2008

I am gonna go Samsung for my next drive.. This is kind of stupid. Now I don't feel safe with my seagates anymore lol

tkpenalty · Nov 11, 2008

ShadowFold said:
I am gonna go Samsung for my next drive.. This is kind of stupid. Now I don't feel safe with my seagates anymore lol

Why not western digital?

Binge · Nov 11, 2008

I know some people who work with Seagate specifically with engineering the memory controllers which they buy from LSI corp. When dealing with customer service they've honored all of my warranties without many questions asked. I know for a fact if people are complaining about an issue they're going to thoroughly investigate the matter before making a press release about the issue that wouldn't involve the definite promise of a solution. They really try not to make deadlines they can't keep.

I would appreciate it if people who haven't had a problem with Seagate leave their brand loyalty at the door. Don't sling mud unless you've been hurt by this problem and had a problem with their customer service. It's just not right especially since I know a great deal of people who look to TPU forums for advice to buy computer parts.

Being glad a friend didn't buy Seagate or hoping this problem doesn't happen to a drive someone owns are valid statements, but the information you're providing is misleading! Slow access time without this freezing phenomena is a result of fragmentation or location of data on the HDD itself. As for a friend who may have bought a Seagate drive and didn't... the situation is isolated to this particular drive and specifically a particular batch of the drives.

Lastly a bad memory controller that resulted in any kind of freezing would produce a loss or corruption of data as memory controllers deal with the flow of data between two locations. It has a lot to do with the write process, but with respect to how clean & clear the data is being transmitted. This has little to do with the physical write process which is most likely the issue here as I wanted to point out previously that the memory controller works both ways. If there was an issue with the memory controller there would be corrupted data on both read and write ends of the data.

newtekie1 · Nov 11, 2008

Damn, I just bought 3 of these drives and put them in a RAID 5 array. Now, I have to check to see if my drives are affected.

Steevo · Nov 11, 2008

Everyone is freaking out and now claming that other drives have the same issues. I have two 750's at home and neither have any issue, nor the 400's, 500's or any other drive. I avoided the 1.5Tb drive for the odd problems they had with it, read any good storage review site and they show that the majority work great, but a few have speed issues. I believed them fixed by now however.

springs113 · Nov 11, 2008

Steevo said:
Everyone is freaking out and now claming that other drives have the same issues. I have two 750's at home and neither have any issue, nor the 400's, 500's or any other drive. I avoided the 1.5Tb drive for the odd problems they had with it, read any good storage review site and they show that the majority work great, but a few have speed issues. I believed them fixed by now however.

not saying its all but my drive definately acts up at one time it may take 7 minutes for windows to load.... then in another instance it may take about 40 seconds...i know it shouldnt be nothing else but the hard drive because its a freshly built computer of the same parts of a similar pc i built for my cousin and i tested the other hardware...

ShadowFold · Nov 11, 2008

tkpenalty said:
Why not western digital?

Bad luck with them and I have always wanted to try Samsung

Binge · Nov 11, 2008

springs113 said:
not saying its all but my drive definately acts up at one time it may take 7 minutes for windows to load.... then in another instance it may take about 40 seconds...i know it shouldnt be nothing else but the hard drive because its a freshly built computer of the same parts of a similar pc i built for my cousin and i tested the other hardware...

Send the product in for RMA or have them honor the warranty. That's a pretty extreme situation. I'm surprised you haven't sent this already.

Steevo · Nov 11, 2008

Plugging in camera/photoprinter/camcorder and the image transfer service caused me headaches with boot times.

Hell, changing my mouse port caused a 1 minute pause when it reloaded the drivers and had to reload the mapped functions.

Easiest way to test a drive is with seatools.

theJesus · Nov 12, 2008

I have three 7200.11 500gb drives, the first two I could not get to run in RAID 0 for the life of me, no matter what I tried. Not sure if that was a problem with my board at the time or not though cuz it was a 680i :laugh:

. They've been doing fine in JBOD though. The third drive I only had to RMA cuz it got killed by my parents' old motherboard (I assume anyways, cuz I took the system when their old drive failed and they just bought a new system).

Overall though, I'm satisfied with the performance of the drives and I'm blaming the RAID 0 problem on the 680i cuz those boards are finnicky with just about everything

Processor	Intel Core 2 Quad Q6600 G0 VID: 1.2125
Motherboard	GIGABYTE GA-P35-DS3P rev.2.0
Cooling	Thermalright Ultra-120 eXtreme + Noctua NF-S12 Fan
Memory	4x1 GB PQI DDR2 PC2-6400
Video Card(s)	Colorful iGame Radeon HD 4890 1 GB GDDR5
Storage	2x 500 GB Seagate Barracuda 7200.11 32 MB RAID0
Display(s)	BenQ G2400W 24-inch WideScreen LCD
Case	Cooler Master COSMOS RC-1000 (sold), Cooler Master HAF-932 (delivered)
Audio Device(s)	Creative X-Fi XtremeMusic + Logitech Z-5500 Digital THX
Power Supply	Chieftec CFT-1000G-DF 1kW
Software	Laptop: Lenovo 3000 N200 C2DT2310/3GB/120GB/GF7300/15.4"/Razer

System Name	ICE-QUAD // ICE-CRUNCH
Processor	Q6600 // 2x Xeon 5472
Memory	2GB DDR // 8GB FB-DIMM
Video Card(s)	HD3850-AGP // FireGL 3400
Display(s)	2 x Samsung 204Ts = 3200x1200
Audio Device(s)	Audigy 2
Software	Windows Server 2003 R2 as a Workstation now migrated to W10 with regrets.

System Name	ICE-QUAD // ICE-CRUNCH
Processor	Q6600 // 2x Xeon 5472
Memory	2GB DDR // 8GB FB-DIMM
Video Card(s)	HD3850-AGP // FireGL 3400
Display(s)	2 x Samsung 204Ts = 3200x1200
Audio Device(s)	Audigy 2
Software	Windows Server 2003 R2 as a Workstation now migrated to W10 with regrets.

System Name	GS43VR 7RE
Processor	Core i7 7700HQ
Motherboard	MSI GS43VR 7RE
Cooling	Stock
Memory	8 GB DDR4 2400 MHz
Video Card(s)	GTX 1060
Storage	Samsung 950 PRO
Display(s)	14" IPS
Case	Metal
Audio Device(s)	Realtek ALC 898
Power Supply	Adapter
Mouse	Rival 100
Keyboard	SteelSeries
Software	Windows 10 Version 1703

System Name	Blackwidow/
Processor	Ryzen 5950x / Threadripper 3960x
Motherboard	Asus x570 Crosshair viii impact/ Asus Zenith ii Extreme
Cooling	Ek 240Aio/Custom watercooling
Memory	32gb ddr4 3600MHZ Crucial Ballistix / 32gb ddr4 3600MHZ G.Skill TridentZ Royal
Video Card(s)	MSI RX 6900xt/ XFX 6800xt
Storage	WD SN850 1TB boot / Samsung 970 evo+ 1tb boot, 6tb WD SN750
Display(s)	Sony A80J / Dual LG 27gl850
Case	Cooler Master NR200P/ 011 Dynamic XL
Audio Device(s)	On board/ Soundblaster ZXR
Power Supply	Corsair SF750w/ Seasonic Prime Titanium 1000w
Mouse	Razer Viper Ultimate wireless/ Logitech G Pro X Superlight
Keyboard	Logitech G915 TKL/ Logitech G915 Wireless
Software	Win 10 Pro

Seagate Responds to Freezing Desktop Barracuda 7200.11 1.5TB Hard Drives

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System Name	Back to Blue
Processor	i9 14900k
Motherboard	Asrock Z790 Nova
Cooling	Corsair H150i Elite
Memory	64GB Corsair Dominator DDR5-6400 @ 6600
Video Card(s)	EVGA RTX 3090 Ultra FTW3
Storage	4TB WD 850x NVME, 4TB WD Black, 10TB Seagate Barracuda Pro
Display(s)	1x Samsung Odyssey G7 Neo and 1x Dell u2518d
Case	Lian Li o11 DXL w/custom vented front panel
Audio Device(s)	Focusrite Saffire PRO 14 -> DBX DriveRack PA+ -> Mackie MR8 and MR10 / Senn PX38X -> SB AE-5 Plus
Power Supply	Corsair RM1000i
Mouse	Logitech G502x
Keyboard	Corsair K95 Platinum
Software	Windows 11 x64 Pro
Benchmark Scores	31k multicore Cinebench - CPU limited 125w

System Name	The ShadowFold Draconis (Ordering soon)
Processor	AMD Phenom II X6 1055T 2.8ghz
Motherboard	ASUS M4A87TD EVO AM3 AMD 870
Cooling	Stock
Memory	Kingston ValueRAM 4GB DDR3-1333
Video Card(s)	XFX ATi Radeon HD 5850 1gb
Storage	Western Digital 640gb
Display(s)	Acer 21.5" 5ms Full HD 1920x1080P
Case	Antec Nine-Hundred
Audio Device(s)	Onboard + Creative "Fatal1ty" Headset
Power Supply	Antec Earthwatts 650w
Software	Windows 7 Home Premium 64bit
Benchmark Scores	-❶-❸-❸-❼-

System Name	Molly
Processor	i5 3570K
Motherboard	Z77 ASRock
Cooling	CooliT Eco
Memory	2x4GB Mushkin Redline Ridgebacks
Video Card(s)	Gigabyte GTX 680
Case	Coolermaster CM690 II Advanced
Power Supply	Corsair HX-1000

Processor	Intel Core i7 10850K@5.2GHz
Motherboard	AsRock Z470 Taichi
Cooling	Corsair H115i Pro w/ Noctua NF-A14 Fans
Memory	32GB DDR4-3600
Video Card(s)	RTX 2070 Super
Storage	500GB SX8200 Pro + 8TB with 1TB SSD Cache
Display(s)	Acer Nitro VG280K 4K 28"
Case	Fractal Design Define S
Audio Device(s)	Onboard is good enough for me
Power Supply	eVGA SuperNOVA 1000w G3
Software	Windows 10 Pro x64

System Name	Compy 386
Processor	7800X3D
Motherboard	Asus
Cooling	Air for now.....
Memory	64 GB DDR5 6400Mhz
Video Card(s)	7900XTX 310 Merc
Storage	Samsung 990 2TB, 2 SP 2TB SSDs and over 10TB spinning
Display(s)	56" Samsung 4K HDR
Audio Device(s)	ATI HDMI
Mouse	Logitech MX518
Keyboard	Razer
Software	A lot.
Benchmark Scores	Its fast. Enough.

System Name	Desktop\|\| Virtual Host 0
Processor	Intel Core i5 2500-K @ 4.3ghz \|\| 2x Xeon L5630 (total 8 cores, 16 threads)
Motherboard	ASUS P8Z68-V \|\| Dell PowerEdge R710 (Intel 5520 chipset)
Cooling	Corsair Hydro H100 \|\| Stock hotplug fans and passive heatsinks
Memory	4x4gb Corsair Vengeance DDR3 1600 \|\| 12x4gb Hynix DDR3 1066 FB-DIMMs
Video Card(s)	MSI GTX 760 Gaming Twin Frozr 4GB OC \|\| Don't know, don't care
Storage	Hitachi 7K3000 2TB \|\| 6x300gb 15k rpm SAS internal hotswap, 12x3tb Seagate NAS drives in enclosure
Display(s)	ViewSonic VA2349S \|\| remote iDRAC KVM console
Case	Antec P280 \|\| Dell PowerEdge R710
Audio Device(s)	HRT MusicStreamer II+ and Focusrite Scarlett 18i8 \|\| Don't know, don't care
Power Supply	SeaSonic X650 Gold \|\| 2x870w hot-swappable
Mouse	Logitech G500 \|\| remote iDRAC KVM console
Keyboard	Logitech G510 \|\| remote iDRAC KVM console
Software	Win7 Ultimate x64 \|\| VMware vSphere 6.0 with vCenter Server 6.0
Benchmark Scores	Over 9000 on the scouter