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Newegg ROCKS!!

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ok sorry if this is no good here, this is just awesome and I had to brag about it :)

I pre-ordered dead to rights 3. I pre-order a lot of games as when I have the cash, I get some things I'll want before it dries up :(

anyway, it's only the 3rd console game i've preordered, and through newegg. first 2 were FF13 and Hard Rain. they came within days. and it's actually a third party warehouse, newegg just gets the price and gives me an account :)

so, this time it was dead to rights, which came out last tuesday. So after I realized the game had been out a week I called and got a nice customer service lady. She said she would figure out the issue and get back, and I said I knew Newegg would handle everything and was not worried (I really love them, even more so now)

so that day (yesterday) she called back at 6 or so with no news, and said she'd get back to me today. Well today I get an email saying the order was backordered. then it says void. WTF egg!!

BUT, about an hour ago I get an email:

Good news, sir! The courtesy order #XXXXXX I created has shipped via UPS next day service, tracking# XXXXXXXXX, scheduled to deliver 5/7/10. The original order #XXXXX was VOIDED and the funds should reflect in your card balance in 3-5 business days.
Thank you. Your patience and understanding in this matter are greatly appreciated. Please email me if you have any question and I will assist you.



In the meantime, we hope you have a GREAT day!

so, she got me a back ordered game for free. how awesome is that? the sales order shows the game price, minus $56 for "price adjustment"

so yeah, I just had to tell someone! I have always been a fan of newegg, rarely need customer support but when I do, BAM it's the best I could have ever hoped for. I have never heard of this happening.

Now as I said, I do have a business account through them and order a LOT of stuff, weekly. so one 50$ game was probably nothing to keep me happy, but it sure did keep me happy ;)

Thanks NEWEGG!!
 
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Newegg's customer service is awesome. They have always taken care of me. Thanks for posting this!
 

freaksavior

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Well since I work customer service at Host Gator, its always nice doing what you can for the customer. Unless they are ass holes. Then we try, patiently.
 

Phxprovost

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sounds about right for newegg's service:rockout:
 
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Well since I work customer service at Host Gator, its always nice doing what you can for the customer. Unless they are ass holes. Then we try, patiently.

Yeah I have never been in customer service, but can only imagine.

I make it a point to go out of my way to be polite and friendly, and even warm. they are real people and have family and friends, and are just doing their job. plus the nicer you are the more likely they will go that extra step to get you a good conclusion, like here :)

It takes some chops to be a CS person, I can not handle nice people well enough that rude angry people ? i would be fired or have no business!
 
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I overused my 1 day limit that I set for my card, they flagged my address as fraud. When I talked to them, they told me that I have to use a different billing address, otherwise I won't able to order. Since then I stopped buying from them. Have been getting all my stuffs from Amazon and Buy, no taxes for me.
 
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yeah they are sticklers with fraud prevention, but I am ok with that. the amount i spend through them I could be broke before they realized it was fraud otherwise!!

I have had a few, few day holds because of their measures though. did suck. but nowhere near enough to turn me away from them.
 

JUDOHAWK

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I love newegg's CS.
 

HolyCow02

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damn that is flipping awesome. I just about always get my stuff through the egg simply because of their CS.
 

epicfail

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Haha ya them system errors ftw, same thing happened for me at logi when i ordered my mouse system error, and i called and asked what happened, and they gave me free express shipping(which is like 40)
 

r9

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I just hope that you won`t receive "demo game" like that people who got i7 toys :D.
 
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lol nope, they rectified that immediately - and i got the game and it's pretty good :)
 
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