Acer Aspire V3-771G-9809 page_fault_in_nonpaged_area BSOD

[Thrall]

Hello, I have an Acer Aspire V3-771G-9809 laptop that is a little over a year old (out of warranty) and is having stability problems. I will randomly get the page_fault_in_nonpaged_area blue screens, applications failing to respond, and windows just straight up locking up. This will happen during web browsing, boot up, or video rendering a few times a day.

I've done a recovery to the factory image that came on the laptop and run windows updates which didn't seem to help. Memtest86+, WD's hard drive test, and Eurosoft's PC Check didn't find any hardware problems. I've tried running with either stick of ram in it, running it on a laptop cooler, updated the bios, and removing any usb devices. At this point I figure that the machine has some kind of hardware issue since the OS restore didn't fix the problem, but I can't think of a good way of determining the issues without unplugging essential parts of the system, like the keyboard, touchpard, wifi card, etc.

Does anyone have any suggestions for further troubleshooting or perhaps a diagnosis? Thank you for your time!

 

[Thrall]

Bump.

 

[Shou Miko]

when did u first start having BSOD?

 

[Thrall]

It probably started a month or two ago and has been gradually happening more and more. When I run prime95 the system will hit 100c, but it will throttle itself properly, so I don't think that it's a heat issue.

 

[Shou Miko]

It probably started a month or two ago and has been gradually happening more and more. When I run prime95 the system will hit 100c, but it will throttle itself properly, so I don't think that it's a heat issue.

try a system restore, that helped me out last time i had this issue and it pc has run every since

 

[Thrall]

Well, I did a full OS restore using the partition on the laptop itself. Since I'm having issues even after the os restore (and no extra software installed) I'm thinking that it's a hardware issue.

 

[Shou Miko]

Well, I did a full OS restore using the partition on the laptop itself. Since I'm having issues even after the os restore (and no extra software installed) I'm thinking that it's a hardware issue.

try look with bluescreenview to see what file makes Windows crash.

DL: http://www.nirsoft.net/utils/blue_screen_view.html

 

[Hood]

It probably started a month or two ago and has been gradually happening more and more. When I run prime95 the system will hit 100c, but it will throttle itself properly, so I don't think that it's a heat issue.

Throttling is to save the CPU, and indicates a serious heat problem or a too-high overclock. Use a compressor or canned air to blow out all the fans and vents you can find. When it gets hot, can you hear the fan running loudly? If not, the fan has quit working or it's so clogged with dust/pet hair that it can't spin. 100c is way too hot running prime, my 3570k clocked at 4600 MHz only hits ~70c running prime.

 

[Shou Miko]

Throttling is to save the CPU, and indicates a serious heat problem or a too-high overclock. Use a compressor or canned air to blow out all the fans and vents you can find. When it gets hot, can you hear the fan running loudly? If not, the fan has quit working or it's so clogged with dust/pet hair that it can't spin. 100c is way too hot running prime, my 3570k clocked at 4600 MHz only hits ~70c running prime.

it's a laptop with a Intel Core i7-3632QM, and Acer ain't known for the best cooling solution plus, mobile processors gets hotter then desktop processor.

and it will automaticly turn off at 105c så a but of removing dust will go a long way but Acer's cooling solution will still be bad at the end of the day

 

[Hood]

You might also want to look into buying a laptop cooler to set it on when gaming, and you should never place a laptop on your lap or other surfaces such as beds or upholstered furniture that block the vents.