Bad Customer Service from Corsair [SOLVED]

[RCoon]

So did the chick on the telephone support have a hot voice? Please gentlemen, important factors first.

 

[FreedomEclipse]

So did the chick on the telephone support have a hot voice? Please gentlemen, important factors first.

while waiting for 18mins listening to bad techno being constantly interrupted by advertising slogans & propaganda, I was also thinking that id totally flip shit if i got through to a guy and i was about to post that here when the chick picked up. She sounded alright if not a little weirded out to hear a different accent.

I attempted to have a flirty but she never picked the ball up and ran with it, though I could tell she was a little curious, maybe her line manager was looking over her shoulder. There was a bit of a silence when she said she'd check the system to see if there was any stock and i could of tried again but i didnt bother.

Anyway, Grey_beard has just replied to my message (huzzah!!) and hopefully we can get something sorted out.

 

[FreedomEclipse]

Yah both those KBs are steep priced K70 is a bit cheaper than the G710+ and that's another reason I wanted it.

The K70s are about $30-40 cheaper then the Logitech & Ducky here. Theres a sale on at the retailer where i made my purchase though so their going for about $148 currently which is damn good if it werent for the bad LEDs.

 

[Blue-Knight]

but sadly they dont have any of those keyboards in stock for RMA until after the 6th

Most of the time RMA is a big problem.

In 99% of the cases is better to buy another brand new item than to wait (as the wait can be endless). That's what I would do.

And that's what I expect before buying any item.

And you were lucky, you said it was just the leds that aren't working. It could be worse (a non-functional keyboard).

In your case I wouldn't even buy a new one or RMA. Just keep with it and be happy.

Just expressing my useless opinion.

 

[remixedcat]

Yeah. I found some K70s cheap on amazon too... and I know they got good customer service so I would order from them if I got one.

 

[FreedomEclipse]

Most of the time RMA is a big problem.

In 99% of the cases is better to buy another brand new item than to wait (as the wait can be endless). That's what I would do.

And that's what I expect before buying any item.

And you were lucky, you said it was just the leds that aren't working. It could be worse (a non-functional keyboard).

In your case I wouldn't even buy a new one or RMA. Just keep with it and be happy.

Just expressing my useless opinion.

Well, the keyboard is less than 2 months old. Even if the LEDs do have a limited shelf life and eventually die, i expect them to last longer then a month. I shouldn't have to be holding onto what is clearly a defective product - Who knows when the other LEDs will start to die? One guy on the corsair forums woke up to 7 dead LEDs. Dead LEDs defeat the purpose of having a backlit keyboard does it not?

having had the K90 longer then a year, I honestly expected better.

That being said, what if you bought a new hard drive that started developing bad sectors within the first 2-3 weeks that couldn't be repaired by chkdisk and the like? would you just stick with it and be happy or send it back for a replacement? because I wouldnt stand for it. If i pay money for something I expect it to do what i paid for it to do otherwise i wouldnt have bought it in the first place.

Yeah. I found some K70s cheap on amazon too... and I know they got good customer service so I would order from them if I got one.

If its cheap on Amazon, id grab one. Amazon are awesome on returns.

 

[Grey_beard]

@FreedomEclipse - I hope we are good on this one. If you need anything else, just let me know.

 

[FreedomEclipse]

@FreedomEclipse - I hope we are good on this one. If you need anything else, just let me know.

A round of thanks for Grey_beard. Got it all sorted for me

 

[Blue-Knight]

Well, the keyboard is less than 2 months old.

So, the leds were working before. I thought they came defective.

In this case you can try to buy some leds to replace them (if you care so much). It should not be hard (not sure).

Definitely, worth trying.

That being said, what if you bought a new hard drive that started developing bad sectors within the first 2-3 weeks that couldn't be repaired by chkdisk and the like? would you just stick with it and be happy or send it back for a replacement?

I would stick with it (if possible). Or save some money and buy a new one if not satisfied.

Definitely, the easier way (no social interaction required).

 

[FreedomEclipse]

So, the leds were working before. I thought they came defective.

In this case you can try to buy some leds to replace them (if you care so much). It should not be hard (not sure).

Definitely, worth trying.

nope, they were all working up until about a week ago. the LED for my '%' key doesnt work. Its no biggie - I can still operate the keyboard without it but its about the principle of the matter.

And yes i could buy my own LEDs to replace them but id void the warranty by opening the keyboard up to make my own repairs which i shouldnt even be doing in the first place.

I would stick with it (if possible). Or save some money and buy a new one if not satisfied.

Definitely, the easier way (no social interaction required).

Then you'll end up wasting a lot lot more money that way. Warranty exists for a reason and partially why people complained so hard when hard drive manufacturers were cutting their warranties down to 1year instead of 3-5years minimum like they used to 5-10years back.

You buy a car - dealer tells you its legit, has a fully checkable service history and log book. you pay for the car and drive away happily and its all gravy for 30mins until the engine cuts out or the gear box completely fails.
You call roadside recovery, they take your car to one of their garages and has their mechanic look at it and he tells you that the engine is almost entirely wrecked, Axel is badly damaged and the wishbone is held together by a bodged up job with a welding tool - The car is deemed unsafe but you can still drive it. Would you carry on driving it or pay the guy who towed you to take you back to the dealership who sold you the car in the first place to get your money back?

Because if you dont then you are a fool and a fool and his money are easily parted.

If you really dont have a choice but to sit there and take it then fine. but if theres something you can do about it - Choices that you can make with opportunities that have been given to you to fix the issue then make use of them.

Reps like Grey_beard are indispensable and provide a critical bridge between their company and the community because we buy the products that they make. If peoples expectations werent so high and people are happier with products that barely work then theres obviously no need for any manufacturer to give you top quality products when they can build stuff with inferior components that will fail within a week if not a month.


Im sorry man but your mentality is just wrong, and you are just shortchanging yourself by sticking with that mindset just because of what? social interaction? In that case, why are you even posting on this forum or even on the internet if you shun social interaction? Its what being human is all about - Communicating with one another.

 

[remixedcat]

A round of thanks for Grey_beard. Got it all sorted for me

@FreedomEclipse - I hope we are good on this one. If you need anything else, just let me know.

Excellent!!!! Let me know how it goes since I want a K70!!!!

 

[Blue-Knight]

Because if you dont then you are a fool and a fool and his money are easily parted.

That's what you think. I am happy that way.

But I would never buy a car... I'd rather walk, it is safer.

In that case, why are you even posting on this forum or even on the internet if you shun social interaction?

Trying to be happier. Without some forum interaction/sharing my life would be much sadder (not to mention depression). I get some good laughs around here (which is good).

Im sorry man but your mentality is just wrong, and you are just shortchanging yourself by sticking with that mindset just because of what? social interaction? In that case, why are you even posting on this forum or even on the internet if you shun social interaction? Its what being human is all about - Communicating with one another.

Well, good for you if you are not like me. I see that as a talent!

 

[remixedcat]

I don't accept faults with anything. I am a perfectionist in everything can can find faults with the most "perfect" stuff out there. I let any company know stuff is bad and I'm not afraid to do so.

I am a beta tester and have tested major hardware and software and I'm a part of two major hardware launches and I've tested some of the most complex software out there. it's in my nature to be like this. I put companies on the spot and they need to be.

I applaud the Corsair rep for participating in this forum. I hope the interaction goes perfect and the issue gets resolved.

The companies that respond gracefully and interact with customers constantly and timley and improve thier products are the ones that make it.

I'm working on a company response report for my blog and this is something that is strongly going to be considered.

NOBODY should EVER settle for inferiority. No matter how much the company sugarcoats the issue.

 

[Grey_beard]

The companies that respond gracefully and interact with customers constantly and timley and improve thier products are the ones that make it.

I'm inclined to agree on this one. I am a customer myself so I know how it feels when someone needs support from their manufacturer. There is just that expectation that when you raise an inquiry/issue, you expect that to be sorted out accordingly or at least some type of acknowledgement from the manufacturer. I know that we will not be able to entertain every single query on a consistent basis, there will be some that will fall into the cracks - and this is the sole reason why we have guys like me now on a number of PC community forums world wide, to make sure that we take care of those customers who have had less pleasing experience when dealing with our standard RMA process or what ever it may be. I'm here to ensure that no one gets left behind

 

[remixedcat]

And we appreciate reps like you being here.

 

[FreedomEclipse]

New keyboard is here! It took a little chasing but it managed to get here before i caught my flight out on monday.

my main worry was if id receive the correct keyboard back in return as the support form didnt have my partnumber so i put in something random and Grey_Beard sorted the rest out for me.

new K70 seems to be working ok, LEDs are working perfectly so hopefully they will last longer than a few weeks. the keys/switches do seem a little stiffer for some reason compared to my previous K70 but they're still MX Browns so i might need to abuse them a little to break'em in.


Again, thanks to Grey_Beard who sorted it out for me. Though in hindsight maybe it would have been better to let me rage at my retailer about fobbing me off as i do buy a lot of parts from them for most of my builds and its not nice that they did that to a regular customer.


Pro tip Grey_beard, open up a section in the official Vendor Support & Information forum. That way if anyone has any issues they can create a thread in there that you can pop in a check every now again, instead of having to trawl the forums for support issues or spend hours sorting through and replying to inboxes. I dont exactly understand why you haven't done this yet but im sure it would make life a little easier for you as you have quite a few forums to cover.

 

[mrw1986]

I've never had an issue dealing with Corsair regarding RMAs. Hell, a few of my friends had to RMA stuff and Corsair threw in a 8gb kit of RAM just for trouble. Been dealing with them for years and never a single problem. Then again, I ALWAYS called. I never use the live chat. That goes for any vendor I deal with.

 

[FreedomEclipse]

I've never had an issue dealing with Corsair regarding RMAs. Hell, a few of my friends had to RMA stuff and Corsair threw in a 8gb kit of RAM just for trouble. Been dealing with them for years and never a single problem. Then again, I ALWAYS called. I never use the live chat. That goes for any vendor I deal with.

I wouldnt of needed livechat, to call them or speak to Grey_Beard if they had the partnumber on their website. hopefully they will add it now to save other UK people much hassle when they need to send their K70s back for RMA.

 

[Frick]

So did the chick on the telephone support have a hot voice? Please gentlemen, important factors first.

Yeah he should have asked about her boobs too. And if she was hot, and if she liked it big and hard. And asked her for a sandwich while he was at it, because it's in their nature to make sandwiches you know? Yeah you'd like that honey right? You're so hot, now blow me.

 

[v12dock]

I have send the same thumb drive back to them 5 times and they honored the RMA every time no questions asked

 

[Hood]

I have send the same thumb drive back to them 5 times and they honored the RMA every time no questions asked

5 times?! Which model is that? I'm starting to amass a thumb drive collection

, and I want to avoid that model if it failed 5 times. Come to think of it, I don't own any Corsair USB drives...

 

[Sasqui]

5 times?! Which model is that? I'm starting to amass a thumb drive collectionView attachment 53855 , and I want to avoid that model if it failed 5 times. Come to think of it, I don't own any Corsair USB drives...

Impressive. A 4GB Kodak drive I bought fried itself and started smoking... yanked it out. Thankfully didn't ruin the USB port.

 

[remixedcat]

My sandisk cruzer fried what a waste of a 16GB pen drive that I barely got to use.

 

[Hood]

Impressive. A 4GB Kodak drive I bought fried itself and started smoking... yanked it out. Thankfully didn't ruin the USB port.

Wow! Close call! Makes me wonder about some of my "promotional" drives and the cheaper ones, as they sometimes get hot while writing a lot of data. My favorite drive is my new $60 128GB PNY USB 3.0 ( 185 MB/s read/ 130 MB/s write). My fastest is still the $29 32GB Sandisk Extreme (250 MB/s read, 120 MB/s write), which I got so cheap because TigerDirect mistakenly priced it at the 16GB price for 2 days, it was supposed to be $60 (now $50). The fast ones are a joy to use instead of the 5 MB/s frustration of USB 2.0 drives...

 

[fullinfusion]

Glad it worked out for ya freedom. Like I said the corsair forums are a great place to get help. I love corsair service. My 650D had a growling front fan. I came home one day and wouldnt you know a brand new case was sitting on my door step. I didnt expect it but sure welcomed it.