[RESOLVED] RMA Denied because of different anti-static bag.

[cameronh779]

I just talked to a newegg agent and they said my RMA would be denied because I couldnt find the original anti-static bag. I will never spend another dollar here. I have spent thousands of dollars and never returned anything and I want to return a 50$ card that I no longer need and they wont take it because of a bag. Insanity.

 

[Vario]

I just talked to a newegg agent and they said my RMA would be denied because I couldnt find the original anti-static bag. I will never spend another dollar here. I have spent thousands of dollars and never returned anything and I want to return a 50$ card that I no longer need and they wont take it because of a bag. Insanity.

Thats f-cking ridiculous! That makes no sense!

 

[erocker]

Tell them that's how it came.

 

[cameronh779]

Thats f-cking ridiculous! That makes no sense!

I think people deserve to know what might happen if they end up in my situation. They lost a ton of my business due to this.

 

[cameronh779]

Tell them that's how it came.

That is a great idea. I don't know if I can take back what I have said to customer service now.

 

[Mr.Scott]

I don't believe it. What's the whole story?

 

[cameronh779]

I don't believe it. What's the whole story?

Thats fine. I just felt people might want to know.

 

[n0tiert]

thats why i always have trouble with my better part in Life, i keep all boxes and stuff for atleast 2 years warranty....

hard story m8

 

[Mr.Scott]

Thats fine. I just felt people might want to know.

People might want to know the whole story too.
What card?
How long did you have it?
Why the return?
Generally, you can't just return something because you don't need it anymore.

 

[Zakin]

I had a similar issue one time with Newegg's customer service, went onto online chat to at least explain what happened to a harddrive I had just received. Was just a Seagate drive, that exploded within five minutes of operation and nearly caused case damage with the fire that came. Thankfully it didn't. I contact Newegg about it and they told me straight on that it was now manufacturer's problem. So I was pretty infuriated, cause I had it for mere hours and the manufacturer RMA would have taken some time from the initial read over. Instead I did the automatic RMA system on Newegg's website regardless, boxed it up and sent it back and they still replaced it without a word even though the whole underside was black charred.

They really don't double check these types of facts, and the back end doesn't typically care as much if something comes in they just deal with it. Just saying.

 

[15th Warlock]

That's messed up! Have you tried to contact them by phone as suggested? Their costumer service reps aren't actually bad when you speak to them personally

 

[20mmrain]

Did the ESD bag you send back have the ESD stamp on the front? Was the ESD bag sealed with an ESD warning label? If both of the answers are yes, you should call back and ask to talk with a manager and argue the issue. I work as a Quality Engineer in the Flight simulator/PC industry and I can tell you that as long as the bag meets ESD standards set up by organizations like the ESDA, IPC, EIA, Etc... New Egg should not be worried about ESD Damage.

However, New Egg still may use the loop whole that "All product must be returned in their original packaging"

But I would for sure ask to talk with a manager! Or you may want to call back and get a different operator (They don't keep records about your conversations most times) So a New operator may be able to help you.
If that doesn't work.... I agree with you.... don't buy from there again.... you are the customer.

 

[cameronh779]

I had a similar issue one time with Newegg's customer service, went onto online chat to at least explain what happened to a harddrive I had just received. Was just a Seagate drive, that exploded within five minutes of operation and nearly caused case damage with the fire that came. Thankfully it didn't. I contact Newegg about it and they told me straight on that it was now manufacturer's problem. So I was pretty infuriated, cause I had it for mere hours and the manufacturer RMA would have taken some time from the initial read over. Instead I did the automatic RMA system on Newegg's website regardless, boxed it up and sent it back and they still replaced it without a word even though the whole underside was black charred.

They really don't double check these types of facts, and the back end doesn't typically care as much if something comes in they just deal with it. Just saying.

That's messed up! Have you tried to contact them by phone as suggested? Their costumer service reps aren't actually bad when you speak to them personally

Its a R7 240. I have had it since the 3rd of this month. I am returning it because I dont need it anymore. Yes you can return things because you dont need them anymore. That isnt the issue. Im about to get on the phone and see what I can do.

 

[cameronh779]

Did the ESD bag you send back have the ESD stamp on the front? Was the ESD bag sealed with an ESD warning label? If both of the answers are yes, you should call back and ask to talk with a manager and argue the issue. I work as a Quality Engineer in the Flight simulator/PC industry and I can tell you that as long as the bag meets ESD standards set up by organizations like the ESDA, IPC, EIA, Etc... New Egg should not be worried about ESD Damage.

However, New Egg still may use the loop whole that "All product must be returned in their original packaging"

But I would for sure ask to talk with a manager! If that doesn't work.... I agree with you.... don't buy from there again.... you are the customer.

They didnt ask me any of that. They did exactly what you said and used just simply said '' All products must be in orginal packaging, we can not make any exceptions to this.''

 

[20mmrain]

They didnt ask me any of that. They did exactly what you said and used just simply said '' All products must be in orginal packaging, we can not make any exceptions to this.''

You even asked for a manager??? (I am not blaming you) But something else sounds fishy here? Were they claiming any damage to the card?

 

[cameronh779]

That was quick. I got on the phone and spammed zero like I always do to get ahold of a person. They told me it was fine and they are probably going to write the agent up for not asking a manager after I asked her too and explained that I spent thousands of dollars here. I hope she does get written up, maybe newegg isnt so bad after all.

Now I feel kind of bad. :/

They should really either get new agents or something. I have never used their live chat or even talked to customer service before. Like I said, I have never returned anything before. I dont know if it was this one gal or their chat service in general.

 

[iKhan]

Anyone else noticing a drop in Newegg CS lately?

Ever sine they started going with OnTrac (at least in Cali) they've given me bad aftertaste. I ordered $100 worth of RAM. Shipped in a bubble mailer. A fucking bubble mailer. With no extra protection.

 

[Mr.Scott]

I am returning it because I dont need it anymore. Yes you can return things because you dont need them anymore. That isnt the issue.

Really. I suppose I'll just order up a couple 780's to bench then and when I don't need them anymore I'll just send them back. I'm sure it'll be fine.

 

[15th Warlock]

Their live agents are generally good, but tbh i haven't contacted the CS department in over two years, so I cannot comment on their current quality of service.

 

[AsRock]

Although i am shocked that newegg would do this over a bag but maybe look at it from there side, what if it's not newegg but if they have to send the and back to were they had it from and newegg loses out.

Maybe you should shop at walmart lol.. I took a 40" TV back there and the guy said WOW it looks like no one ever even touched it, i said why do people bring them bak worse and he said o yeah to the point box damage and item sticking out the side of the box lol.

I respect when they say how it was packaged and take every care making sure they get it back how they sent it me.

In the end how ever shocked i am it wont stop me shopping there but thanks for the warning nevertheless.

 

[cameronh779]

Really. I suppose I'll just order up a couple 780's to bench then and when I don't need them anymore I'll just send them back. I'm sure it'll be fine.

If you have ordered anything go put in an RMA. One of the drop down reasons for return is ''No longer needed'' another is ''Dont want item''. Do you have to explain to walmart why your returning an item. No. They are a lot bigger than newegg. So if you want to get a couple of 780s and return them go ahead. They will charge you a restocking fee that is almost 20% of what you paid and you have to pay to ship them.

 

[Mr.Scott]

If you have ordered anything go put in an RMA. One of the drop down reasons for return is ''No longer needed'' another is ''Dont want item''. Do you have to explain to walmart why your returning an item. No. They are a lot bigger than newegg. So if you want to get a couple of 780s and return them go ahead. They will charge you a restocking fee that is almost 20% of what you paid and you have to pay to ship them.

LOL. This is why customer service is the way it is..............and why the RMA rules are tighter than ever. People that abuse the system make it worse for those that don't. Remember that when you grow up.

 

[cameronh779]

LOL. This is why customer service is the way it is..............and why the RMA rules are tighter than ever. People that abuse the system make it worse for those that don't. Remember that when you grow up.

So when your wrong you just decide to insult people? That sounds pretty typical. I doubt I would have insulted you IF I was wrong. I guess ill never know.

 

[Mr.Scott]

I wasn't wrong. You're abusing the system. I insulted no one either.

 

[newtekie1]

They didnt ask me any of that. They did exactly what you said and used just simply said '' All products must be in orginal packaging, we can not make any exceptions to this.''

If the reason for RMA is "Don't Need Item Anymore" or "Dont Want Item" the item must be in the original retail package UNOPENED. If you can't find the original static bag you just admitted you opened the item, therefor they are correct in denying you an RMA. The original rep was just following company policy, and you have no reason to be upset.

This is a pretty universal return policy.

And sure, you can throw a hissy fit and newegg will give you the RMA because they are a good company, but don't try to pretend like it isn't an abuse of the system.