Very annoying HIGH Ping/Latency spikes, All games and devices

[Mussels]

I really do appreciate the help guys. I'll try all these, also, the laptop is downstairs next to the router/modem (My pc is upstairs) Any tests I can downstairs to confirm anything? Someone said, if you ping test google, and ping test your IP, but google is spikey while IP isnt, certain things can be confirmed? I dont know. Any help on this as well?

if you ping your router and it has no issues, then you know the issue is from further up the line. say if google is spazzing out a choked upload could still be the cause, but at least you'd know its not a wifi problem.

 

[Valonus1992]

Well, I made sure nothing was going on, and ping tested the modem connected to the laptop directly downstairs, and got spikes, as you could see with the test, so, what does this mean? Is it not the wifi then? Is it the modem itself?

 

[Mussels]

Well, I made sure nothing was going on, and ping tested the modem connected to the laptop directly downstairs, and got spikes, as you could see with the test, so, what does this mean? Is it not the wifi then? Is it the modem itself?

the results on the last page seem like the issue is packet loss, which is most likely out of your control. its either a faulty modem (the first thing they'll test), or an issue outside your building.

 

[Valonus1992]

So definitely show them the results, and tell them I put the modem through the laptop, and still experienced, Packet loss? Hopefully, they can fix it, cuz Ive never had this issue before, so they better give me a better modem...

 

[AsRock]

Well get hard wired and see if that helps, if not get a app called 3D Traceroute and what you can do is trace the hops from you to were your connecting too and it will show you in a very easy way were the delays are in the connection.

http://www.d3tr.de/

 

[neatfeatguy]

Okay, so plug the cable FROM the modem, directly INTO the laptop? And run a google ping test for like an hour? And see the results? If I see HIGH spikes, then that rules out wifi right?

Yes and no for ruling out the wi-fi. If you're gaming online, wired connection is best. You have less chance of connection disruption and generally a faster download/upload speed.

I recently rearranged things around my house and my computer went from roughly 100ft from the wireless router to about 20ft. My disruptions were far and few between, but still there on a small, yet noticeable level. Seeing as how my router was so much closer to my computer and PS3 now, I ran cables to everything. I adjusted settings on my router, installed Tomato, boosted the signal strength, changed channels and went as far as to setup MAC filtering as a last resort to ensure no one else was on my wi-fi by chance.....it only made slight improvements. In the end, wi-fi was the culprit.

Wireless for my PC (at about 100ft):
Ping = 150ms
Download speed = 8Mb/s
Upload speed = 1Mb/s

Wireless for my PC (at about 20ft):
Ping = 90ms
Download speed = 12Mb/s
Upload speed = 2Mb/s

Wired for my PC:
Ping = 25ms
Download speed = 35Mb/s
Upload speed = 6Mb/s

Hopefully you can eliminate the wireless and go wired, it will help a lot. Also hopefully a new router/modem will make things noticeably more stable.

 

[eidairaman1]

Dsl or cable?

 

[Mussels]

Yes and no for ruling out the wi-fi. If you're gaming online, wired connection is best. You have less chance of connection disruption and generally a faster download/upload speed.

I recently rearranged things around my house and my computer went from roughly 100ft from the wireless router to about 20ft. My disruptions were far and few between, but still there on a small, yet noticeable level. Seeing as how my router was so much closer to my computer and PS3 now, I ran cables to everything. I adjusted settings on my router, installed Tomato, boosted the signal strength, changed channels and went as far as to setup MAC filtering as a last resort to ensure no one else was on my wi-fi by chance.....it only made slight improvements. In the end, wi-fi was the culprit.

Wireless for my PC (at about 100ft):
Ping = 150ms
Download speed = 8Mb/s
Upload speed = 1Mb/s

Wireless for my PC (at about 20ft):
Ping = 90ms
Download speed = 12Mb/s
Upload speed = 2Mb/s

Wired for my PC:
Ping = 25ms
Download speed = 35Mb/s
Upload speed = 6Mb/s

Hopefully you can eliminate the wireless and go wired, it will help a lot. Also hopefully a new router/modem will make things noticeably more stable.

those pings are beyond terrible for wifi. even connecting to my neighbours wifi across the road, i only get 15ms. you must have a weak router, or weak wifi adaptor - or a severely congested channel.

 

[Valonus1992]

Alright, so Im gonna call my ISP have them come out, anything I should tell them so they can kinda correct this crappy problem?

 

[Aquinus]

In defense of wi-fi. It isn't always that bad. I use 5Ghz and 1ms between me and the gateway (two hops, the wifi is its own box which is connected to my gateway which is connected to my modem) and if I switch to 2.4Ghz, it's just as responsive just with a little less bandwidth and a stronger single.

I would blame the router or the wi-fi adapter you're using.

ALTHOUGH! Now that I think about it, I had an issue with a friend where his wi-fi adapter was plugged in behind his tower and the router was downstairs in front of the tower and the signal going through his tower was enough to kill his speeds. Make sure your wi-fi adapter is facing the router to make sure the signal is not going through a Faraday cage to get to your router. Keep in mind that any ferric material can act as a Faraday cage (ie block/absorb radio frequency signals).

With that said, my wi-fi works great and I live in a wooden house. My wi-fi adapter also has a clean path (sans one wall) to the wi-fi AP. Literally 20-15ft.

Edit: What are you using for a wi-fi adapter on your PC?

 

[AsRock]

ISP might charge you for in house issue, just thought i would say.

 

[suraswami]

I had similar problem with Cox (cable modem internet connection) at my previous house, after many phone calls and troubleshooting from both ends I finally convinced them to come look at the junction box that routes signal to my house. They found there is a switch or something that is going bad and added to that the modem was dying too. So they replaced both and ever since no issues. I did purchase line protection plan, so cox covered me.

Sorry I didn't read the whole thread, but at least in my case Cox fixed it. Best is wired connection, if running network cable directly is not feasible, you can look into power line networking option, very reliable and better than dumb wireless!

 

[Aquinus]

Hasn't is been established that it's the wi-fi is at fault? Comcast doesn't need to be involved unless it's their router. Personally I bought my own modem. I don't like paying them monthly for something I very well might have for several years.

 

[Valonus1992]

Well, if it is wi-fi what can I do? Nothing? Im stuck with this issue?

 

[eidairaman1]

Well, if it is wi-fi what can I do? Nothing? Im stuck with this issue?

Who is your net provider, how old is the home youre living in?

 

[remixedcat]

I would get a new, better router.

 

[n-ster]

He did a test on the modem and it still spikes

Just call comcast and let us know what happens

 

[Aquinus]

Sorry I didn't read the whole thread, but at least in my case Cox fixed it. Best is wired connection, if running network cable directly is not feasible, you can look into power line networking option, very reliable and better than dumb wireless!

I think you may want to re-evaluate your view on that. Powerline isn't always faster and because of its limitation. You're much more likely to have wi-fi go faster if the two power line adapters are not on the same circuit and you are a decent distance away from the junction box.

Example, I actually have both a power line adapter installed and wi-fi. I use the power-line for my linux VM and the wi-fi for everything else the tower itself does.
So tell me, what does it look like has the faster connection to the network?

Additionally, the power line adapter will occasionally stop working and unplugging it then plugging it back in is the only way to re-establish the connection. It's annoying. So wi-fi isn't bad if it already works well, and you can't shake a stick at a full signal from a router 15ft away though a single wall.

I would only call Comcast if you're leasing the modem and the router from them. If you can get the guy to rule out signals and such, I would go so far to buy your own DOCSIS 3 modem and your own wireless router. It might have a large up-front cost, but you're not giving Comcast 14 dollars a month for it, so you'll probably pay it off in a year, maybe a couple months more. Also if you move somewhere with Cable internet, you can bring them with you.

 

[brandonwh64]

I just skimmed through the thread but did you test straight off the ISP's D-Mark (I.E Modem)? I would try that while running a continuous ping on a hostname or IP that you know has been dropping. This can eliminate the router/WLAN all together.

 

[suraswami]

I think you may want to re-evaluate your view on that. Powerline isn't always faster and because of its limitation. You're much more likely to have wi-fi go faster if the two power line adapters are not on the same circuit and you are a decent distance away from the junction box.

Example, I actually have both a power line adapter installed and wi-fi. I use the power-line for my linux VM and the wi-fi for everything else the tower itself does.
So tell me, what does it look like has the faster connection to the network?

View attachment 56488

Additionally, the power line adapter will occasionally stop working and unplugging it then plugging it back in is the only way to re-establish the connection. It's annoying. So wi-fi isn't bad if it already works well, and you can't shake a stick at a full signal from a router 15ft away though a single wall.

I would only call Comcast if you're leasing the modem and the router from them. If you can get the guy to rule out signals and such, I would go so far to buy your own DOCSIS 3 modem and your own wireless router. It might have a large up-front cost, but you're not giving Comcast 14 dollars a month for it, so you'll probably pay it off in a year, maybe a couple months more. Also if you move somewhere with Cable internet, you can bring them with you.

Wi-Fi also has its own draw backs, some days the signal can be weak and sometimes strong. Same with Powerline too, it depends on what is on the circuit. I used Trendnet 500 mbps pair and never had to reset the pair for months. When I changed the flooring and remodeled the house, I hard wired my whole house, no more of this nonsense (except laptops and mobile devices).

 

[Mussels]

i've got powerline, 2.4GHz and 5GHz all running at the same time.


the 5GHz gives the most stable network with the lowest ping, however its got the shortest range of the three.

 

[remixedcat]

All 3 here as well and the 5Ghz is the best here as well.

 

[Valonus1992]

Well, again, I FEEL the spikes in games, which is most annoying. Ive tested the modem and pinged google, still got spikes. All day I tried playing today, did well, no spikes, then later at night, bam random spikes. He comes out friday. Is there ANYTHING I can try and rule out? If Im getting 1500ms SPIKES off the modem, pinged google.com, does this rule out anything? I mean, what should I tell this guy when he gets here?...

 

[remixedcat]

it seems to be thier end and what you need to do is show him the spikes and then also show him different services and ser vers so he can properly help, that is if your ISP is capable of such -_-

 

[Valonus1992]

it seems to be thier end and what you need to do is show him the spikes and then also show him different services and ser vers so he can properly help, that is if your ISP is capable of such -_-

Besides google, you mean? Like show him ping tests? Im just a bit confused. Want this damn problem to go away... >.>