Ok, I know I'm late and the winner has been selected (congrates
@RCoon ), but I'll share my customer service experience.
Ok, some of you may have noticed (or maybe you didn't) that I haven't been on TPU as much as I normally am. The reason for this is I just bought a new toy, a 1992 Corvette. Well, while the car is driveable and reliable, it does have some electrical gremlins living in it. I contacted one of my local Chevy dealerships, Casey Chevrolet in Newport News VA and got on the phone with thier "Corvette Specialists". I explained what the car was doing, and the information about the issues I got from corvetteforums.com. Now I am the type of customer that pays in cash. I have a nice chunk of cash coming to me within the next month (around $3500), and I want my car fixed with little regard as to what it will cost me. I explained this to the "specialists", to which his reply was I could bring them my car, and they would get to it when they get a chance not giving me any indication of how long it would take, but that it is possible the car will sit for a month before even being looked at, let alone worked on. He also said any new cars with warranty work or maintenance would take priority over my car.
WTF, is my money not green? Is my car not good enough for that shop to work on? Wouldn't the mechanic shop make more money off keeping my 22 year old car running properly than doing maintenance on new cars? Needless to say, my last words were "The next time I am looking to buy a new car, Casey Chevrolet will not be an option, DICK!!"
The 'Vette-