Kernel Power 41 while playing ACBF or SPBL

[jorgevazquez87]

Hello everyone,

I been across multiple forums looking for advice on the problem I'm currently encountering but I've had no luck at all.

This is my current setup:

ASUS MAXIMUS VI EXTREME LGA 1150 Intel Z87
Intel Core i7-4770K Haswell 3.5GHz LGA 1150
ASUS GTX770-DC2OC-2GD5 GeForce GTX 770 2GB 256-Bit GDDR5
SAMSUNG 840 Pro Series MZ-7PD512BW 2.5" 512GB
G.SKILL Trident X Series 16GB
ASUS Black Blu-ray Drive SATA Model BC-12B1ST/BLK/B/AS
Creative Sound Blaster Z Series ZXR
Thermaltake Water 3.0 Extreme (CLW0224)
Rosewill HERCULES-1600 1600W
ASUS VG248QE Black 24" 144Hz 1ms (GTG)

Every time I try to run the games mentioned before the computer restarts (no BSOD) and in event viewer I see Kernel Power Event 41, but when I play a game like Injustice God's Among Us I don't have this problem and I can play for long period of hours without issues. What is interesting is that as soon as I go to Nvidia Geforce Experience and I click Optimize for the game Injustice I get the Kernel Power Event 41 as soon as the graphics are loading.

I would like to mention what steps I been doing in order to diagnose this issues without luck.

- Run the computer with minimum hardware requirements
- Updated to latest BIOS
- Installed only the necessary software (Intel chipset, LAN, Wireless, etc.)
- Not installed Asus software
- Tried different set of drivers from beta old to WHQL
- RMAe'd video-card and motherboard twice
- Asus PC Diagnostic Software say's every component is working fine

I sent the computer to a repair shop to test the following:

- Power Supply (fine) they swapped to another computer, tested voltage, stress test and works fine under heavy load
- They swapped my video-card into another computer and works without issues, BUT when they plug it back on my build, Kernel Power 41 shows.
- They swapped my video card with another video that meet or exceed the specs of the one I own and there is no problems, no restarts everything fine.
- They tested memory and it's OK

The repair shop say my problem is directly related with my video card (specifically my model) no matter if I RMAe'd they sent me another brand new one.

I been having these problems from day one and I also seen on Newegg (where I bought all my hardware components) a lot of negative reviews of this specific card.

I have an open RMA from Rosewill to send my PSU and they will give me a brand new one but somehow I keep thinking the problem is the video card and not the PSU as the repair shop mentioned.

Does what the repair shop makes sense based on their diagnose?

 

[Aquinus]

The kernel power event ID 41 error occurs when the computer is shut down, or it restarts unexpectedly. When a computer that is running Windows starts, a check is performed to determine whether the computer was shut down cleanly. If the computer was not shut down cleanly, a Kernel Power Event 41 message is generated.

An event 41 is used to report that something unexpected happened that prevented Windows from shutting down correctly. There may be insufficient information to explicitly define what happened. To determine what may have happened and to identify a potential resolution, it is important to know what the computer was doing at the time just before the event occurred.

If event 41 is logged because power to the computer was interrupted, consider obtaining an uninterruptible power supply (UPS) such as a battery backup power supply. An underpowered or failing power supply may cause this behavior. For example, if you added RAM or additional devices or hard disks when this problem began, the power supply may cause the problem.

http://support.microsoft.com/kb/2028504

It's probably your PSU and they're probably incompetent. This is a clear cut sign (in my opinion). My friend's computer did something similar and the fan on his PSU was seized up so it was overheating. I have a new SeaSonic PSU coming in the mail for him as a result.

I would try stress testing your box without playing a video game. Watch temps while you're at it.

 

[jorgevazquez87]

http://support.microsoft.com/kb/2028504

It's probably your PSU and they're probably incompetent. This is a clear cut sign (in my opinion). My friend's computer did something similar and the fan on his PSU was seized up so it was overheating. I have a new SeaSonic PSU coming in the mail for him as a result.

I would try stress testing your box without playing a video game. Watch temps while you're at it.

Thank you for your advice!

I will proceed now to send the PSU back to Rosewill for RMA. As soon as I get the new one I will let you know.

 

[Aquinus]

Thank you for your advice!

I will proceed now to send the PSU back to Rosewill for RMA. As soon as I get the new one I will let you know.

I should re-iterate this part of that error description:

There may be insufficient information to explicitly define what happened. To determine what may have happened and to identify a potential resolution, it is important to know what the computer was doing at the time just before the event occurred.

You really should stress test your system in various different ways. I'm saying that I think it's a strong possibility that it will be the PSU, however it might not. All I'm saying is that a full power down while under operation is usually a sign of a PSU issue but that isn't the only component that can do this. I don't recall Rosewill being very strong on quality but that could be changing. I do have a Rosewill mechanical keyboard and it's one of the best keyboards I've owned. Hopefully it's the PSU and the RMA will fix your problem.

Either way, good luck. Let us know how it goes.

 

[jorgevazquez87]

I did already a stress test (numerous) with Asus PC Diagnostic Tool from single hardware to all the components and everything is ok from start to beginning, but when I try to run 3Dmark with any of the benchmark tools no matter if it's from mobile to high end gaming as soon as the graphic start showing up, bang, restart without BSOD and Kernel Power error.

The RMA I send today is my last RMA from all the components I RMAe'd already like: mobo and video card (both brand new) so I think it's not a waste to get a new CPU and give it a shot. If the problem persist even with a new PSU I will try to get a video card somewhere and test it out swapping my current one.

The response from Rosewill was in less than a day and they automatically sent me the RMA instructions, no questions asked beside Asus which really really gave me a lot of trouble to RMA their products.

We'll see and I will keep you informed.

Again, thank you for your help. This forum seems to be the right one for me to ask and get responses from all the ones i've searched and asked.

 

[jorgevazquez87]

Hello everyone,

I received the new Rosewill 1600 Hercules, installed and my problem got solved. Now I can play any high-end PC games, run PCMark 8 yay!.

But... for some reason I get Kernel error 41 as soon as my OS loads up and verify the event viewer, funny thing is there is no bad shutdown, no random restart, no BSOD or anything similar, seems like a false positive.

I removed AI Suite and put the ASUS RAM BIOS OC utility from XMP to normal, also removed any Asus related software.

Any other ideas or thoughts that can be done?

 

[Locksmith]

I have had similar problems in the past with PSU's mainly because of multi rails when a single is needed or a better spread in the PSU.

i notice yours is a dual rail psu with one rail having 150amp and the other a t 50amp..

gtx 770 at a guess and a quick google can draw 41amps.. Now if thats the rail its on(50a) with anything else on that rail also your going to get problems like a event41


PSU's Do not show which sockets use which rail.. Which they should

and them having 50a, bet we can only draw stable 35a from it.

''
Get a Single Rail PSU is my suggestion..

 

[jorgevazquez87]

Actually you gave me a good advice about the dual rails which deliver different amperage.

Is it labeled behind the CPU which is 150a and 50a?

The breaker in my house is 20a, how much amperage you suggest I need to connect the PC, printer and a Macbook Pro laptop?

Thanks again for your advice was really helpful!!!

 

[Locksmith]

your PC/printer/laptop is fine on house electric at 20a. thats at 110v i presume.. its all good..

how many pci-e power cables do u have and how many does the 770 use..

i suggest swapping them about when it happens and see if problem goes away

 

[Aquinus]

PSU's Do not show which sockets use which rail.. Which they should

On NewEgg, it says this under features:

• 12V1-Up to 1320W: PCI-E connectors
• 12V2-Up to 600W: Others connectors

Assuming no MOLEX to PCI-E adapters are being used, I think it's pretty safe to assume that the GPU is running strictly off the beefy rail.

How's the airflow and temperatures?

 

[jorgevazquez87]

I only have one pci-e (video-card). The cable is 6+2 pin connector.

The video card is connected on the second rail not sure if that's the right one (when I refer to second rail is skipping the first one which is for SATA Drives)

 

[Locksmith]

I only have one pci-e (video-card). The cable is 6+2 pin connector.

The video card is connected on the second rail not sure if that's the right one (when I refer to second rail is skipping the first one which is for SATA Drives)

How do you know what rail its on ? and what makes you think rail 1 is for sata drives ?

Do you have another 6+2 coming from psu ?

if you have more than one 6+2 which you have used or as it been the same one all the time.

 

[jorgevazquez87]

I will verify tomorrow how I have the PCI-E connected to the psu and if I have a Molex cable.

 

[Locksmith]

On NewEgg, it says this under features:


Assuming no MOLEX to PCI-E adapters are being used, I think it's pretty safe to assume that the GPU is running strictly off the beefy rail.

How's the airflow and temperatures?

i would assume too, but maybe not.

 

[Aquinus]

i would assume too, but maybe not.

Rosewill's site says the same thing. If you can't trust the vendor then you can't trust the PSU but I suspect it's not wrong.

Considering the OP has shown or said nothing about temperatures, I would guess that something could be overheating. My 6870s will freak out if they run too hot.

 

[jorgevazquez87]

How do you know what rail its on ? and what makes you think rail 1 is for sata drives ?

Do you have another 6+2 coming from psu ?

if you have more than one 6+2 which you have used or as it been the same one all the time.

the picture below details what Rail is for, it's the same picture as my PSU.

 

[Aquinus]

the picture below details what Rail is for, it's the same picture as my PSU.

So I take it the GPU is plugged into one of those red ports on the PSU and hard drives/optical drives are on the black?

 

[Locksmith]

the picture below details what Rail is for, it's the same picture as my PSU.

so your gfx is plugged in.. in one of them red sockets..

try the other red block, but like Aquinus says, we would asume them pci-e powers are on the 150 rail..

 

[jorgevazquez87]

Rosewill's site says the same thing. If you can't trust the vendor then you can't trust the PSU but I suspect it's not wrong.

Considering the OP has shown or said nothing about temperatures, I would guess that something could be overheating. My 6870s will freak out if they run too hot.

pc temp is 30 Celsius on idle and 50 maximum while playing or benchmarking never higher than that I have CPU-Z monitoring.

 

[jorgevazquez87]

so your gfx is plugged in.. in one of them red sockets..

try the other block, but like Aquinus says, we would asume them pci-e powers are on the 150 rail..

Will do tomorrow, thank you.

 

[Locksmith]

pc temp is 30 Celsius on idle and 50 maximum while playing or benchmarking never higher than that I have CPU-Z monitoring.

my temps where ok when i had event41's in the past, but my gfx was a hd7970 then now its a gtx970, i use to swap the pci-e powers, but i did notice it behaved when i unlugged my DVD writer.. yea i know.. which is very strange it being a single rail psu i use and its 80amp.

i use to blame my m/b...
But i built full new pc but same psu and not had any event41's with new pc build.

forgot to mention.. i had big problems with new build because of asus ai suite.. Dont touch it and when its uninstalled after installed problems i still had. A fresh win7 x64 install without even looking at AI suite fixed problems for me..

Interesting Read.. http://www.techpowerup.com/reviews/Rosewill/Hercules-1600/4.html