GeForce GTX 970 Design Flaw Caps Video Memory Usage to 3.3 GB: Report

BiggieShady · Jan 28, 2015

Brian@NVIDIA said:
I'd like to inform you that you now have an option.
If any of you feel the need to return the GTX 970 that you have purchased, knowing what you know about the performance in your system, you should return it. Get a refund or an exchange.

It would be great if any owner of GTX 970 could do that, but as an NVIDIA representative how can you speak for all different card manufacturers about their product exchange/refund policies?

64K · Jan 28, 2015

Brian@NVIDIA said:
If any of you feel the need to return the GTX 970 that you have purchased, knowing what you know about the performance in your system, you should return it. Get a refund or an exchange. You should do what will give you the best gaming experience possible and if you need help to get that done let me know, we'll help.

Some of your partners have already said they will not be doing returns based on the misrepresented specs of the GTX 970. Also why would anyone want to do an exchange when they would just be getting the same thing that they aren't happy with already. For me I am enjoying my GTX 970 and haven't had any problems with it. I would like a partial refund though.

dwade · Jan 28, 2015

EVGA said no refund because I bought it somewhere else. Tigerdirect just gives me the middle finger. So yeah... I have to deal with this awful coil whine along with nerfed VRAMs now. I can't think of any GPU I've ever purchased that's as bad as this one.

Nullifier · Jan 28, 2015

dwade said:
EVGA said no refund because I bought it somewhere else. Tigerdirect just gives me the middle finger. So yeah... I have to deal with this awful coil whine along with nerfed VRAMs now. I can't think of any GPU I've ever purchased that's as bad as this one.

Sounds like BS to Me.
EVGA has always had the return items to us policy, and have always been nothing but helpful to me and others who I know.
Thats one thing EVGA is really well known for, their RMA, Step Up Policy, and Customer support....

xorbe · Jan 29, 2015

rruff said:
And I'm guessing Nvidia did nothing about that? They are still selling those [660] cards...

Right, but the unbalanced vram was documents, reviewed, and known upfront.

EatGamer · Jan 29, 2015

dwade said:
EVGA said no refund because I bought it somewhere else. Tigerdirect just gives me the middle finger. So yeah... I have to deal with this awful coil whine along with nerfed VRAMs now. I can't think of any GPU I've ever purchased that's as bad as this one.

This is a bit off brand for EVGA. I work for NVIDIA and know those guys well. If you PM me your email and incident ID/ticket # with them I can maybe look into it.

xfia · Jan 29, 2015

scam? you cant just ask for peoples personal info. if you work for nvidia you should register with tpu as such and have a badge saying so.

the other so called nvidia employee has yet to respond.. so whats the deal?

EatGamer · Jan 29, 2015

xfia said:
scam? you cant just ask for peoples personal info. if you work for nvidia you should register with tpu as such and have a badge saying so.

the other so called nvidia employee has yet to respond.. so whats the deal?

He went home. I'm still around. If a mod wants to contact me to verify, that's fine.

mouacyk · Jan 29, 2015

EatGamer said:
He went home. I'm still around. If a mod wants to contact me to verify, that's fine.

I asked you to provide verification of association with NVidia on the OCN forums and have not received any reply. It seems the mods don't care about their own community and you might be taking advantage of that fact.

RCoon · Jan 29, 2015

EatGamer said:
He went home. I'm still around. If a mod wants to contact me to verify, that's fine.

xfia said:
scam? you cant just ask for peoples personal info.

mouacyk said:
I asked you to provide verification of association with NVidia on the OCN forums and have not received any reply. It seems the mods don't care about their own community and you might be taking advantage of that fact.

I'm not high enough up to say officially or change his new member title to rep, but I can confirm his IP is shared with Brain@NVIDIA.

Frankly, if he were a random internet person that wants to profess his love of your case number via your email address, I wouldn't judge that much.

dwade said:
I can't think of any GPU I've ever purchased that's as bad as this one.

Heh, I've bought a few stinkers in the past that surpassed this in terms of horror.

RejZoR · Jan 29, 2015

Constantine Yevseyev said:
NVIDIA (and basically all of their retail partners) cannot ship a device unless it passes specific tests, including writing memory with digits until it's full. If some addresses are never reached, the test utility will simply print nice red "FAILED" string on the display.

I won't believe that engineers are so stupid these days that they don't know how to manage device memory (or at least how to make sure that it's accessible at runtime).

The issue is not writing/reading from memory, it's the speed at which you do that, particularly in the last 0,5GB of memory...

Rahmat Sofyan · Jan 29, 2015

BiggieShady said:
It would be great if any owner of GTX 970 could do that, but as an NVIDIA representative how can you speak for all different card manufacturers about their product exchange/refund policies?

Yeahhh... in my country, really hard to do that, any brand!

Tatty_Two · Jan 29, 2015

Might I suggest that anyone who contributes here and claims they "represent" NVidia or any other company messages W1zzard with their credentials, @W1zzard will then give them a custom title to confirm their status...... thank you.

The N · Jan 31, 2015

Galax 970 EXOC Black Edition design to Work fine on V-ram allocation - Reported

HERE: http://wccftech.com/users-reporting...970-graphics-cards-games-utilizing-full-vram/

rruff · Jan 31, 2015

The N said:
Galax 970 EXOC Black Edition design to Work fine on V-ram allocation - Reported

That's 3 week old news.

Faïçal HMD · Feb 8, 2015

please , try update the bios of GTX970 to GTX980 ... Thanks

xorbe · Feb 9, 2015

Faïçal HMD said:
please , try update the bios of GTX970 to GTX980 ... Thanks

Generally the parts are fused making this impossible. At one time, some cards could be flashed to semi-Quadros.

hertz9753 · Feb 9, 2015

Thinking...

System Name	Windows 10 64-bit Core i7 6700
Processor	Intel Core i7 6700
Motherboard	Asus Z170M-PLUS
Cooling	Corsair AIO
Memory	2 x 8 GB Kingston DDR4 2666
Video Card(s)	Gigabyte NVIDIA GeForce GTX 1060 6GB
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Audio Device(s)	Realtek HD Audio
Power Supply	Corsair TX v2 650W
Mouse	Steelseries Sensei
Keyboard	CM Storm Quickfire Pro, Cherry MX Reds
Software	MS Windows 10 Pro 64-bit

Processor	i7 7700k
Motherboard	MSI Z270 SLI Plus
Cooling	CM Hyper 212 EVO
Memory	2 x 8 GB Corsair Vengeance
Video Card(s)	MSI RTX 2070 Super
Storage	Samsung 850 EVO 250 GB and WD Black 4TB
Display(s)	Dell 27 inch 1440p 144 Hz
Case	Corsair Obsidian 750D Airflow Edition
Audio Device(s)	Onboard
Power Supply	EVGA SuperNova 850 W Gold
Mouse	Logitech G502
Keyboard	Logitech G105
Software	Windows 10

System Name	Off-Brand PC System
Processor	2990WX
Motherboard	X399
Cooling	Wraithripper
Video Card(s)	Vega 64
Benchmark Scores	Less than Intel and Nvidia

System Name	X58 XEON
Processor	Intel Xeon X5660
Motherboard	Asus Rampage III
Cooling	H80i
Memory	12gb Corsair Dominators
Video Card(s)	GIgabyte GTX 970 G1 Gaming SLI
Storage	Crucial Mx100 SSD
Display(s)	Samsung UE40H6900 UHD 40" 4:4:4 60hz
Case	Strike one advance
Audio Device(s)	M-audio M Track MKII
Power Supply	EVGA supernova G2 850watt
Software	windows 8.1 64bit

System Name	msdos
Processor	8086
Motherboard	mainboard
Cooling	passive
Memory	640KB + 384KB extended
Video Card(s)	EGA
Storage	5.25"
Display(s)	80x25
Case	plastic
Audio Device(s)	modchip
Power Supply	45 watts
Mouse	serial
Keyboard	yes
Software	disk commander
Benchmark Scores	still running

GeForce GTX 970 Design Flaw Caps Video Memory Usage to 3.3 GB: Report

BiggieShady

64K

dwade

Nullifier

xorbe

EatGamer

New Member

xfia

EatGamer

New Member

mouacyk

RCoon

RejZoR

Rahmat Sofyan

Tatty_Two

Gone Fishing

The N

rruff

Faïçal HMD

xorbe

hertz9753

Processor	FX6350@4.2ghz-i54670k@4ghz
Video Card(s)	HD7850-R9290

System Name	Gentoo64 /w Cold Coffee
Processor	9900K 5.2GHz @1.312v
Motherboard	MXI APEX
Cooling	Raystorm Pro + 1260mm Super Nova
Memory	2x16GB TridentZ 4000-14-14-28-2T @1.6v
Video Card(s)	RTX 4090 LiquidX Barrow 3015MHz @1.1v
Storage	660P 1TB, 860 QVO 2TB
Display(s)	LG C1 + Predator XB1 QHD
Case	Open Benchtable V2
Audio Device(s)	SB X-Fi
Power Supply	MSI A1000G
Mouse	G502
Keyboard	G815
Software	Gentoo/Windows 10
Benchmark Scores	Always only ever very fast

System Name	HP Omen 17
Processor	i7 7700HQ
Memory	16GB 2400Mhz DDR4
Video Card(s)	GTX 1060
Storage	Samsung SM961 256GB + HGST 1TB
Display(s)	1080p IPS G-SYNC 75Hz
Audio Device(s)	Bang & Olufsen
Power Supply	230W
Mouse	Roccat Kone XTD+
Software	Win 10 Pro

System Name	My Best Friend...
Processor	Qualcomm Snapdragon 650
Motherboard	Made By Xiaomi
Cooling	Air and My Hands :)
Memory	3GB LPDDR3
Video Card(s)	Adreno 510
Storage	Sandisk 32GB SDHC Class 10
Display(s)	5.5" 1080p IPS BOE
Case	Made By Xiaomi
Audio Device(s)	Snapdragon ?
Power Supply	2A Adapter
Mouse	On Screen
Keyboard	On Screen
Software	Android 6.0.1
Benchmark Scores	90339

Processor	Rocket Lake Core i5 11600K @ 5 Ghz with PL tweaks
Motherboard	MSI MAG Z490 TOMAHAWK
Cooling	Thermalright Peerless Assassin 120SE + 4 Phanteks 140mm case fans
Memory	32GB (4 x 8GB SR) Patriot Viper Steel 4133Mhz DDR4 @ 3600Mhz CL14@1.45v Gear 1
Video Card(s)	Asus Dual RTX 4070 OC
Storage	WD Blue SN550 1TB M.2 NVME//Crucial MX500 500GB SSD (OS)
Display(s)	AOC Q2781PQ 27 inch Ultra Slim 2560 x 1440 IPS
Case	Phanteks Enthoo Pro M Windowed - Gunmetal
Audio Device(s)	Onboard Realtek ALC1200/SPDIF to Sony AVR @ 5.1
Power Supply	Seasonic CORE GM650w Gold Semi modular
Mouse	Coolermaster Storm Octane wired
Keyboard	Element Gaming Carbon Mk2 Tournament Mech
Software	Win 10 Home x64

System Name	The N Machinima
Processor	Core i5 2500 (2nd Gen)
Motherboard	MSI P67A GD65 B3
Cooling	CM V6 GT
Memory	Corsair dominator 2x2GB 1600mhz
Video Card(s)	Gigabyte GTX 760 windforce 3x
Storage	Seagate 500GB/WD 500GB HDDs
Display(s)	Samsung 22 Inch 1080p
Case	CM 690 PLUS
Audio Device(s)	Onboard
Power Supply	Corsair GS 800
Software	Windows 7 x64
Benchmark Scores	http://i.imgur.com/0O79u7Z.jpg

System Name	Windows 7 Ultimate
Processor	Intel I3-2120 3.3Ghz
Motherboard	MSI Z77A-GD65
Cooling	V2
Memory	Corsair 8 GB DDR3-1600Mhz
Video Card(s)	MSI GTX680-Lightning
Storage	Toshiba 500GB
Case	Cooler Master HAF X (942)

System Name	Fuzzy Bunny
Processor	Intel i7 3770K
Motherboard	ASRock Z77 Extreme4
Cooling	Arctic Freezer 7 Pro Rev 2
Memory	16GB Mushkin 2133
Video Card(s)	NVIDIA GTX 980 Ti-Kraken G10
Storage	Western Digital Caviar Black WD7501AALS 750GB
Display(s)	ASUS 24"
Case	Antec 300
Audio Device(s)	Stock
Power Supply	CoolerMaster Gold 1000 Watt
Software	Windows 7 64