Windows Vista issue

BlackHawk1 · May 3, 2015

Hi. I hope someone can help me with this odd situation. My friend has a Dell Studio 1735 laptop that he wants formatted to factory condition. Keep in mind his CDROM drive does not work so I am trying to use the recovery partition to do this. On start up I hit F8 and get to "Repair Your Computer." I then pick the correct language, pick the Admin account, select the Dell factory restore option, it barely starts to format it and then VERY QUICKLY just reboots the computer. I never saw anything like it. What the heck is going on? Why would it just reboot like this and not follow through with the format? I can't get around it and to even get to that point I have to work like mad or it reboots before I even get to the format option. Help is greatly appreciated. Thanks!

jsfitz54 · May 3, 2015

It sounds like the link between the C drive and backup partition were broken. This link resides on the C side and may have been deleted.
If you are able to get to the C drive then start the restore from there, not F8.
Did he make back up disks that you could load to a flash drive?

Has the laptop had a virus or crypto lock malware?
It's possible that the backup partition is bad.

The hard drive may be bad as well. SMART data?

BlackHawk1 · May 3, 2015

jsfitz54 said:
It sounds like the link between the C drive and backup partition were broken. This link resides on the C side and may have been deleted.
If you are able to get to the C drive then start the restore from there, not F8.
Did he make back up disks that you could load to a flash drive?

Has the laptop had a virus or crypto lock malware?
It's possible that the backup partition is bad.

The hard drive may be bad as well. SMART data?

He does have a physical Dell restore disc... can I simply copy and paste that to a flash drive to restore it?

You have a good point about the link between the C drive and the backup partition being broken although I never heard of that before, it makes sense. I can get to the C drive however I don't know how I would "restore" it from there. Are you referring to some Dell restore application or something else perhaps? If you are referring to a Dell restore application I don't see one there, I looked. So far testing of the hard drive checks out. The optical drive fails testing of course as I noted the drive is bad, it won't read a disc although the drive itself shows up in Hardware. It is infected (not with any Crypto though) so maybe I will try a Kaspersky rescue disc on it and try all of this baloney again. What a pain in the butt headache!

qubit · May 3, 2015

As your friend has the restore disc, I recommend plugging in a USB optical drive and booting off that.

Also, be prepared for the HDD to be bad. If you can check it for errors (BIOS check or connecting to a desktop PC) that would be a good idea.

BlackHawk1 · May 4, 2015

UPDATE...

I did a copy and paste of his Dell restore disk to a flash drive, hit F12 and booted to the flash drive, and reinstalled the OS that way. I didn't think it would work, but it did. The downside... getting drivers now as the disk didn't have any of those. I wish I had a USB optical drive, but I don't. It would be a rarely needed piece of equipment like in this case.

OneMoar · May 4, 2015

there is no reason at all to still be running windows vista
that is asking for all manner of trouble
I would be upgrading to windows 8.1 if the laptop is expected to remain in service ...

Batou1986 · May 4, 2015

OneMoar said:
there is no reason at all to still be running windows vista
that is asking for all manner of trouble
I would be upgrading to windows 8.1 if the laptop is expected to remain in service ...

I think having to buy a new os is a pretty big reason to still be running vista.

OneMoar · May 4, 2015

Batou1986 said:
I think having to buy a new os is a pretty big reason to still be running vista.

who said anything about buying a OS >_>

BlackHawk1 · May 4, 2015

Not that Vista is good, because it's not, but... the user has and wants to stick with Vista and all I am doing is helping them out to get it back to working order. The computer was given to them, they don't have much money. I will say this... for as crappy and slow as Vista is this thing is running very well and fast without all of the OEM garbage on it. I almost have all of the drivers installed at this point and it's very responsive which is a surprise! Trying to figure out 2 unknown devices at this point.

dorsetknob · May 4, 2015

Drive pack solutions

http://drp.su/

Download burn to disk

run program from disk

it will update all your missing drivers
NO TECH SHOULD BE WITHOUT THIS

OneMoar · May 4, 2015

dorsetknob said:
Drive pack solutions

http://drp.su/

ewww no ... just no ...
historically all drivers "mangers" or "down-loaders" are nothing but pure garbage

dorsetknob · May 4, 2015

this one is Good and its not Garbage
Test it in a virtual machine before you condem it

BlackHawk1 · May 4, 2015

Yeah not knocking it, but I am hesitant because of the reputation of driver update programs. And the crapware they come with usually.

OneMoar · May 4, 2015

dorsetknob said:
this one is Good and its not Garbage
Test it in a virtual machine before you condem it

its what I like to call FUDSoft
software that prays on a users ignorance and fear in a effort to make a buck is nothing short of pure computing-evil
"system optimisers" fall into this category as well
all you need todo is open the device manger and look at the hardwareid/venderid and google that

dorsetknob · May 4, 2015

understandable but like i said
Test it in a virtual machine before you condem it ( full prog not the lite ver)

I Keep a copy in my traveling toolkit because its come in handy when your somewhere thats ofline and you need to install drivers to get a Customers equipment fully working

BlackHawk1 · May 4, 2015

These are the 2 left... Hardware ID: ITE8708 and VEN_1002&DEV_9591&SUBSYS_02561028&REV_00

dorsetknob · May 4, 2015

BlackHawk1 said:
These are the 2 left... Hardware ID: ITE8708 and VEN_1002&DEV_9591&SUBSYS_02561028&REV_00

ITECIR Infrared Receiver (EC)
ATI Mobility Radeon HD 3650 graphics card

BlackHawk1 · May 4, 2015

dorsetknob said:
ITECIR Infrared Receiver (EC)
ATI Mobility Radeon HD 3650 graphics card

Yeah I got the ATI drivers, but I can't figure out on Dells driver page what the IR driver is.

GOT IT NOW...

ITE IT8512 CIR Receiver, v.5.0.4.6, A02

OneMoar · May 4, 2015

BlackHawk1 said:
Yeah I got the ATI drivers, but I can't figure out on Dells driver page what the IR driver is.

Seriously
http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=CJ8FK

BlackHawk1 · May 4, 2015

OneMoar said:
Seriously
http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=CJ8FK

Went with this via the Servce Tag #................. ITE IT8512 CIR Receiver, v.5.0.4.6, A02

The Dell 1735 isn't listed for the one you posted.

Processor	Intel i7 970 // Intel i7 2600K
Motherboard	Asus Rampage III Formula // Asus P8P67 Deluxe
Cooling	Zalman CNPS9900MaxB // Zalman CNPS11X
Memory	GSkill 2133 12GB // Corsair V 2400 32GB
Video Card(s)	ASUS GTX1080 // MSI GTX1070
Storage	Samsung 870EVO // Samsung 840P
Display(s)	HP w2207h
Case	CoolerMaster Stacker 830se // Lian Li PC-9F
Audio Device(s)	onboard
Power Supply	Seasonic X 850w Gold // EVGA 850w G2
Mouse	Logitech G502SE HERO, G9
Keyboard	Dell
Software	W10 Pro 22H2

System Name	Quantumville™
Processor	Intel Core i7-2700K @ 4GHz
Motherboard	Asus P8Z68-V PRO/GEN3
Cooling	Noctua NH-D14
Memory	16GB (2 x 8GB Corsair Vengeance Black DDR3 PC3-12800 C9 1600MHz)
Video Card(s)	MSI RTX 2080 SUPER Gaming X Trio
Storage	Samsung 850 Pro 256GB \| WD Black 4TB \| WD Blue 6TB
Display(s)	ASUS ROG Strix XG27UQR (4K, 144Hz, G-SYNC compatible) \| Asus MG28UQ (4K, 60Hz, FreeSync compatible)
Case	Cooler Master HAF 922
Audio Device(s)	Creative Sound Blaster X-Fi Fatal1ty PCIe
Power Supply	Corsair AX1600i
Mouse	Microsoft Intellimouse Pro - Black Shadow
Keyboard	Yes
Software	Windows 10 Pro 64-bit

System Name	RPC MK2.5
Processor	Ryzen 5800x
Motherboard	Gigabyte Aorus Pro V2
Cooling	Enermax ETX-T50RGB
Memory	CL16 BL2K16G36C16U4RL 3600 1:1 micron e-die
Video Card(s)	GIGABYTE RTX 3070 Ti GAMING OC
Storage	ADATA SX8200PRO NVME 512GB, Intel 545s 500GBSSD, ADATA SU800 SSD, 3TB Spinner
Display(s)	LG Ultra Gear 32 1440p 165hz Dell 1440p 75hz
Case	Phanteks P300 /w 300A front panel conversion
Audio Device(s)	onboard
Power Supply	SeaSonic Focus+ Platinum 750W
Mouse	Kone burst Pro
Keyboard	EVGA Z15
Software	Windows 11 +startisallback

Processor	Ryzen 5900X
Motherboard	ASUS Prime X470 Pro
Cooling	Arctic liquid freezer II 240
Memory	2 x 16 Gb Gskill Trident Z 3600 Mhz
Video Card(s)	MSI Ventus 3060 Ti OC
Storage	Samsung 960 EVO 500 Gb / 860 EVO 1 Tb
Display(s)	Dell S2719DGF
Case	Lian Li Lancool II Mesh
Audio Device(s)	Soundblaster Z
Power Supply	Corsair RM850x
Mouse	Logitech G703
Keyboard	Logitech G513
Software	Win 11

System Name	RPC MK2.5
Processor	Ryzen 5800x
Motherboard	Gigabyte Aorus Pro V2
Cooling	Enermax ETX-T50RGB
Memory	CL16 BL2K16G36C16U4RL 3600 1:1 micron e-die
Video Card(s)	GIGABYTE RTX 3070 Ti GAMING OC
Storage	ADATA SX8200PRO NVME 512GB, Intel 545s 500GBSSD, ADATA SU800 SSD, 3TB Spinner
Display(s)	LG Ultra Gear 32 1440p 165hz Dell 1440p 75hz
Case	Phanteks P300 /w 300A front panel conversion
Audio Device(s)	onboard
Power Supply	SeaSonic Focus+ Platinum 750W
Mouse	Kone burst Pro
Keyboard	EVGA Z15
Software	Windows 11 +startisallback

Windows Vista issue

BlackHawk1

jsfitz54

BlackHawk1

qubit

Overclocked quantum bit

BlackHawk1

OneMoar

There is Always Moar

Batou1986

OneMoar

There is Always Moar

BlackHawk1

dorsetknob

"YOUR RMA REQUEST IS CON-REFUSED"

OneMoar

There is Always Moar

dorsetknob

"YOUR RMA REQUEST IS CON-REFUSED"

BlackHawk1

OneMoar

There is Always Moar

dorsetknob

"YOUR RMA REQUEST IS CON-REFUSED"

BlackHawk1

dorsetknob

"YOUR RMA REQUEST IS CON-REFUSED"

BlackHawk1

OneMoar

There is Always Moar

BlackHawk1