Problems with mouse cursor lockup.

[remixedcat]

BTW do you have a USB3.0 WLAN adapter right next to it?

 

[Frag_Maniac]

@HTC,
No, my problem was purely from movement now and then causing cursor or crosshair or mouse look freeze in all phases of use from desktop, to net, to games. All games I was playing at the time had the problem. I would try uninstalling the driver if you want a workaround while searching for other options.

I'm not saying other mice don't have software problems, it's fairly common, but you'd think Logitech with all the product they sell could do better with software support. They sell mostly mice and keyboards, yet those two products have no toll free phone line, while other divisions of theirs do. That tells me they'd rather ignore the bulk of their profit base than answer the many complaints, or just fix the damn problems.

@Remix,
No, I don't have anything wireless on my rig.

Oh, and BTW guys, it appears some of the info on Amazon ws wrong about the Sentey mice. They generally have 4 different settings for DPI that appear to each be adjustable by a slider in the software, and each setting is designated by red, yellow or green, or no light. Higher end models even have separate X/Y sensitivity. They appear to be very good mice for what you can get them for ($19-$35). The top model even has ceramic vs Teflon glides. They have a 1 yr vs 3 yr warranty, but I have a funny feeling it would actually last longer, and with better support.

 

[HTC]

@HTC,
No, my problem was purely from movement now and then causing cursor or crosshair or mouse look freeze in all phases of use from desktop, to net, to games. All games I was playing at the time had the problem. I would try uninstalling the driver if you want a workaround while searching for other options.

I'm not saying other mice don't have software problems, it's fairly common, but you'd think Logitech with all the product they sell could do better with software support. They sell mostly mice and keyboards, yet those two products have no toll free phone line, while other divisions of theirs do. That tells me they'd rather ignore the bulk of their profit base than answer the many complaints, or just fix the damn problems.

I see: definitely different if it affects both games AND windows.

 

[Frag_Maniac]

Just an update. Looks like they're going to send a replacement.

After waiting a few days someone on the support forum answered my thread and asked for the ticket number to check if all the troubleshooting steps were mentioned by the support person. Oddly enough they never said anything about my mention of uninstalling the driver being suggested by the forum staff, but not the customer service person.

The next day or two I got an email from another person asking for the M/N, P/N and S/N, as well as shipping info. I as well attached a jpeg of the Newegg invoice with date, even though they only asked for the S/N or that. They never asked for me to send this one back, so it looks like I'll be able to at least use it without the driver while waiting for the new one.

So the good thing is, I get a new mouse. The thing that worries me is they don't want to talk about whether they're checking on driver compatibility with the latest W7 updates, or other possible software conflicts. I had mentioned it as a possibility after recently installing several W7 updates just before it started happening. So I really don't know if a new mouse is going to solve the problem.

Anyways, 3 yrs is a pretty long warranty on something like a mouse, and whether their software expertise is flawed or not, I guess this is the best you can expect for a big peripheral company anymore. I'll definitely not hesitate to let them know if the problem persists with the new mouse though, including on their forum.

Of course I'll also report back here on whether the new mouse fixes the problem. Here's hoping.

I'll just add this. It's been mentioned that a mouse used for gaming can malfunction with a lot of use in the 2.5+ yrs I've had it. Well, consider this. My MX500 I had for 5+ yrs, and when I replaced it, it was still working. I only ever had to open it and clean it to keep the LMB from sticking due to dirt buildup in the shell crevices. Then again, the MX500 has only a 800 DPI sensor, vs the 3600 DPI one in the G400. Perhaps "the light that burns twice as bright burns half as long", as they say in Blade Runner.

OK, so you might be thinking like I was that this is a more sophisticated model with gaming software. True, but the malfunction is a mere cursor disconnect problem, a function ALL mice have. I suppose it's possible that their firmware or gaming software over time can become unstable and affect basic functions like cursor connection, but I've always assumed the gaming software is an added layer that is separate and only used for DPI adjust, macros, profiles, etc.

 

[OneMoar]

the thing is without the logitech driver installed nether the DPI control or LOD or even the polling rate control will function which could still point to a bad sensor all those are set automatically w/o any user interaction

 

[Frag_Maniac]

the thing is without the logitech driver installed nether the DPI control or LOD or even the polling rate control will function which could still point to a bad sensor all those are set automatically w/o any user interaction

"LOD"? Was that a typo? Set automatically without any user interaction? Don't know what you mean by LOD, but the DPI and polling rates on this mouse are DEFINITELY user set functions, the DPI of which can be set literally anywhere within the max range.

When people were mentioning bad sensor I assumed they meant anything the sensor does, cursor connect, basic tracking, DPI or polling adjustability, etc. Because basically it can do all those other things with the Logi driver, it only loses cursor connect. I don't know, maybe it's possible a sensor can eventually lose basic cursor connect and still do all those other things, yet maintain cursor connect with a generic driver, but it just seems kinda odd that it would. And seeing that it only loses cursor connect with THEIR driver, I have to think it's software not hardware related.

I doubt if any of their staff know either, and it seems they deem it pointless to refer to or forward the info to the R&D team because they probably consider it a model too old to put such effort into. The frustrating thing is, I still don't know whether to look for other brands next time. Most only have a 1 yr warranty, so the potential for worse scenarios is definitely there. I guess the deciding factor will be whether the new mouse fixes the problem.

 

[OneMoar]

LOD=lift off distance, the amount of distance from sensor to surface before the sensor stops reporting position
its usually configured by the driver or firmware

 

[Frag_Maniac]

LOD=lift off distance, the amount of distance from sensor to surface before the sensor stops reporting position
its usually configured by the driver or firmware

Yeah I've heard of "Lift" regarding distance from mousing surface, which can be adjusted as well on some mice (but typically laser mice). This one's optical, not laser. I've just never seen it designated as LOD, which I thought you may have been confusing with level of detail in games.

You implied all those are set automatically though, and sure, the defaults are, but polling and DPI are commonly user set in gaming mice, including mine.

This still doesn't explain how a sensor losing cursor connect with the Logi driver, but not the Windows generic driver, can be a sensor problem. It might if the sensor itself has firmware, but I don't think it does.

Then again I suppose it may be that the generic driver only employs the sensor at a max of 800 DPI. It could be that when tasked at a 3600 DPI range, it eventually becomes unstable.

At any rate, if that's the case, I got nearly 3 yrs out of it, so I guess maybe I do put in slightly more than an average amount of gaming on it.

If it is DPI range that causes wear, I wonder if limiting the settings to more like 400-2000 instead of 400-3600 would make it last any longer. Plus maybe using 3 or 4 increments instead of the max 5.

After I get the new mouse I will conduct a little experiment. After installing the Logi driver again, I'll try setting this one up with only 800 DPI as a sensitivity option. Then I'll test some more to see if it still loses cursor/crosshair/mouse look connect.

 

[OneMoar]

Yeah I've heard of "Lift" regarding distance from mousing surface, which can be adjusted as well on some mice. I've just never seen it designated as LOD, which I thought you may have been confusing with level of detail in games.

You implied all those are set automatically though, and sure, the defaults are, but polling and DPI are commonly user set in gaming mice, including mine.

This still doesn't explain how a sensor losing cursor connect with the Logi driver but not the Windows generic driver can be a sensor problem. It might if the sensor itself has firmware, but I don't think it does.

the laser might be weak sans driver it might be running at lower DPI,polling rate,LOD

 

[Frag_Maniac]

the laser might be weak sans driver it might be running at lower DPI,polling rate,LOD

Becomes only operable in the default generic ranges you mean? I added more to my post to address that, along with an experiment I plan on doing after receiving the new mouse.

Again, this is an optical, not laser mouse though, so lift settings don't apply. It's laser mice that are very surface type and surface distance sensitive, and it's part of why I've been hesitant to get one. On occasion, I do lift the mouse repeatedly, depending on the game.

If this is the case, it seems ludicrous to use the max DPI range of a gaming mouse, esp with the max number of DPI increments allowable, unless you use those settings a lot, because it's like overdriving a monitor to a higher refresh than you can use.

 

[Frag_Maniac]

Update 2.

Just got contacted by email saying they're out of the G400 and wanted to know if I'd take a G402. While it's a mouse with more features, I worry it would have even less life than this one, since they only put a 2 vs 3 yr warranty on it.

I asked if they had a G400S or G500S instead, which are both actually closer to the model I have anyway.

If not, I guess I'll have to take the G402 and hope for the best. I'm skeptical about it's sensor durability though because the G502 even with a 12,000 DPI sensor has a 3 yr warranty. I'm thinking there has to be some reason they dropped it to 2 yr on the G402. It might be making others skeptical too, because it appears they're not selling too many of them.

That's got to be some wicked camera optics on the G502 to be that fast without being digital. Maybe I'll get lucky and they'll offer one of those. I was half tempted to ask if I could just pay the difference from the G402 and have them upgrade to a G502.

 

[OneMoar]

the g402 is a good mouse you are being a worrie wart

 

[remixedcat]

The G502 is noice

 

[Frag_Maniac]

the g402 is a good mouse you are being a worrie wart

I'm not worried about how "nice" it is, just how long it lasts, and since it's only been out about a yr and hasn't had many customer reviews, it's hard to say what it's reliability will be, or why they chose to give it a two year warranty when most of their gaming mice in the $40-$80 have 3 yr warranties.

 

[OneMoar]

you seem overly concerned with problems that simply don't exist in 90% of cases
this thread is going in circles gl

 

[remixedcat]

Going on my almost 3rd year with my G700 and it's just like I first got it only a lil cosmetic issues lol....

 

[Mussels]

Going on my almost 3rd year with my G700 and it's just like I first got it only a lil cosmetic issues lol....

mine had some debris get into the left click causing double clicking issues, but opening it up and squirting WD40 into it revived it back to its former glory. only issue for me was replacement mouse feet, as logitech australia are worthless.

 

[Frag_Maniac]

you seem overly concerned with problems that simply don't exist in 90% of cases
this thread is going in circles gl

Odd how you insist the sensor has failed before the waranty is up, even implying it's common, and now you're acting like I should just suck it up and accept whatever they offer as a replacement.

Guess what, it's my decision. Granted I asked for help, but you're pushing it. If you don't want to participate, fine, leave. You've said your peace anyway haven't you?

There's a difference between helping, and being a stuffy twit.

@ remix & Mussels,
I've been on an up and down roller coaster of impressions with the G700. Initial feedback talked of severe wireless mode lag. Even if they fixed that with software, the increasing negativity about laser mice in general, and Logi themselves having gone back to optical for even their highest end models, has me thinking I was better off skipping the Jedi mice.

WD40 inside a mouse though!? You do know that stuff packs a fair bit of kerosene don't you?

 

[remixedcat]

I've never had wireless lag on my G700/G700s. I even got tons of wifi APs here and some of those APs have 2.4Ghz 40mhz width.

 

[Frag_Maniac]

I've never had wireless lag on my G700/G700s. I even got tons of wifi APs here and some of those APs have 2.4Ghz 40mhz width.

Like I said, as far as I know it was fixed via software. You may have gotten yours after that.

Anyways, I prefer optical.

 

[Mussels]

Odd how you insist the sensor has failed before the waranty is up, even implying it's common, and now you're acting like I should just suck it up and accept whatever they offer as a replacement.

Guess what, it's my decision. Granted I asked for help, but you're pushing it. If you don't want to participate, fine, leave. You've said your peace anyway haven't you?

There's a difference between helping, and being a stuffy twit.

@ remix & Mussels,
I've been on an up and down roller coaster of impressions with the G700. Initial feedback talked of severe wireless mode lag. Even if they fixed that with software, the increasing negativity about laser mice in general, and Logi themselves having gone back to optical for even their highest end models, has me thinking I was better off skipping the Jedi mice.

WD40 inside a mouse though!? You do know that stuff packs a fair bit of kerosene don't you?

never had wireless lag on my G700 or G700S either

WD40 is awesome for cleaning out sticky buttons, hell i've used it on plenty of iphone home keys as well

 

[OneMoar]

never had wireless lag on my G700 or G700S either

WD40 is awesome for cleaning out sticky buttons, hell i've used it on plenty of iphone home keys as well

Uh no ... just no ...
WD40 is flammable,really-conductive and regardless of what they say does eat some rubbers/plastics +it will make the surface a magnet for dust and grime,
and frag
frankly you are being more then a bit silly here you are hunting around for a reason not to by/accept a replacement while talking in circles MAKE A DECISION you have fallin into the trap of over-researching and over-thinking
warranty doesn't mean shite these days your expectations are unrealistic and that is reality you are going on and on and on about warranty this and its not that old and it can't possibly be a hardware problem blah blah blah
guess what its a hardware problem and logic-tech is only giving you the time of day because its TPU

 

[Mussels]

Uh no ... just no ...
WD40 is flammable,really-conductive and regardless of what they say does eat some rubbers/plastics +it will make the surface a magnet for dust and grime(if lubrication is actually required I use pure mineral oil . food grade is best)
and frag
frankly you are being more then a bit silly here you are hunting around for a reason not to by/accept a replacement while talking in circles MAKE A DECISION you have fallin into the trap of over-researching and over-thinking
warranty doesn't mean shite these days your expectations are unrealistic and that is reality

WD40 is non-conductive...

 

[OneMoar]

WD40 is non-conductive...

bull
shit
its very good at removing water
its only restive if the surface is free is impuritys else it acts like distilled water
if you must spray switches with oil instead of properly cleaning them then use silicon spray I use whats called "slippery stuff" it is EXTREMELY FLAMMABLE Tho

 

[Mussels]

bull
shit

or you could google it, or test it yourself. i've been using it for years without any issues whatsoever as stated above.