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Not super pleased with Asus

Solaris17

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My motherboard came back from RMA. Which went without any indication of what they were going to do. They had a pretty nice 5 step vague status system. I had took a sharpie and marked the mount plate to the board so I could see if the board was refurbished or replaced. However after about a week and a half of no communication other than "repair in progress" under my status URL I was greeted with my board missing my cooler mount bracket assembly and the bios chip not seated properly.







I'm not very pleased about this. I have never done an RMA with asus. and while I have only ever dealt with EVGA as far as mobo RMAs go in the past I have dealt with several other GPU manufacturers for RMAs and nothing like this has happened. Is this something I should expect from Asus? Im happy its just a second system god forbid joe normal figure out how to submit an RMA and get this back.
 

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I'd contact ASUS about it, I've only ever had good experiences with ASUS RMA and tech support, but mistakes do happen. I'd guess they'll probably ship you the missing bracket overnight.

The BIOS chip thing is a little annoying, but some of those sockets can be tight, I've seen new boards come like that.
 
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I'm not very pleased about this. I have never done an RMA with asus. and while I have only ever dealt with EVGA as far as mobo RMAs go in the past I have dealt with several other GPU manufacturers for RMAs and nothing like this has happened. Is this something I should expect from Asus? Im happy its just a second system god forbid joe normal figure out how to submit an RMA and get this back.

This is pretty standard, I RMA'd my Maximus V Gene 3 times and they literally never even touched it. I spent months wasting my time before just sending it back to Amazon and buying Gigabyte.

This is also their RMA template:
http://i.imgur.com/xE46snY.png

and this is what the board was doing between intermittently not detecting my HDDs.

http://i.imgur.com/ior9eOB.png

Never again will I give Asus a penny of my money. I sent them more than enough documentation of my rabid issues with the board and they refused even after 3 RMAs where they didnt touch it to even do an advance replacement, they wanted to waste another 3 months of my time.

Edit: Also, nothing worse than getting a production board with a pre-production bios, too.
 
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Never bothered with Asus's RMA, but I've never been particularly impressed with their products. Seems expensive for what you get. Paying for the name perhaps?

Edit: Seems like I've seen a lot of Asus RMA horror stories around here, rarely anything good. One would imagine with a name as well known as theirs, they'd want to keep a nice polish on it rather than tarnish it with the horror stories they're becoming infamous for.
 
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Never bothered with Asus's RMA, but I've never been particularly impressed with their products. Seems expensive for what you get. Paying for the name perhaps?

Edit: Seems like I've seen a lot of Asus RMA horror stories around here, rarely anything good.

Yep, Reddit has like 5 pages that are within the last month, yet they're still "brand of choice" for so many people. I really don't understand. This isn't new for them either, I had an A7N8X a long time ago with the exact same problem RMAing it.
 
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Solaris17

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Recurring theme with Asus motherboard RMA's
http://www.techpowerup.com/forums/search/7141305/?q=ASUS+RMA&o=date&c[title_only]=1

Was the cooler mount the stock one or what ?

It was just the stock one. This system is a file server and not used for gaming or anything. I have a few other systems for that. It just erks me. I mean how am I supposed to test if it's stable now? How can I check to make sure my problems don't reoccur? In 2 weeks when they finally send the bracket (assuming they do) if i run into issues will I be passed the (oh we fucked up heres a new one) phase?
 
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My first ever experience with an Asus motherboard, probably five years ago, DoA. Got it replaced by Newegg at the time which was supposedly a brand new one, and it honestly was even. That one also was DoA, at that point I even tested all my pieces in a buddy's machine and they did work in fact. So after that I got a refund from Newegg and went MSI, so much better needless to say. I don't actually hate Asus as a company, but it left a really poor taste in my mouth.
 
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It was just the stock one. This system is a file server and not used for gaming or anything. I have a few other systems for that. It just erks me. I mean how am I supposed to test if it's stable now? How can I check to make sure my problems don't reoccur? In 2 weeks when they finally send the bracket (assuming they do) if i run into issues will I be passed the (oh we fucked up heres a new one) phase?

I would have demanded a new board straight up, as they clearly didn't QA it, nor provide a 'usable' board by standard. Make them pay for shipping as well. Escalate on them if they refuse.

Companies will never learn if you let them walk all over you and never hit them in the wallet for their negligence.
 
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Yep, Reddit has like 5 pages that are within the last month, yet they're still "brand of choice" for so many people. I really don't understand. This isn't new for them either, I had an A7N8X a long time ago with the exact same problem RMAing it.
They're my goto brand because I've never had an issue with any of the 3 boards I've bought from them and they have the best BIOSs. So far every Asrock board I've had was weird about voltages and RAM overclocking. The gigabyte boards I've used were good but still far of from the ASUS boards I've used.
 
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They're my goto brand because I've never had an issue with any of the 3 boards I've bought from them and they have the best BIOSs. So far every Asrock board I've had was weird about voltages and RAM overclocking. The gigabyte boards I've used were good but still far of from the ASUS boards I've used.

I just find it difficult to even get a working device from Asus. Even people that defend them until their face is blue on reddit, I got one to admit when he had trouble RMAing the board he literally just threw it away and bought another. The fact that a company can so blatently destroy all RMA experiences for years on end like this and still market to people gullible enough to buy their junk is impressive IMO.

They're basically the new DFI.
 

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I just find it difficult to even get a working device from Asus. Even people that defend them until their face is blue on reddit, I got one to admit when he had trouble RMAing the board he literally just threw it away and bought another. The fact that a company can so blatently destroy all RMA experiences for years on end like this and still market to people gullible enough to buy their junk is impressive IMO.

They're basically the new DFI.

Was DFI that bad? I loved there boards but I'v never had to RMA with them.
 
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Was DFI that bad? I loved there boards but I'v never had to RMA with them.

DFI just had some pretty insane return rates from what I saw, I had chronic issues with all 3 boards I owned, my DFI infinity even had a blown mosfet, but that sucker kept chugging. Their QA was an abomination, but damn did those boards scream.

Their support was at least responsive, unlike Asus.
 
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I've actually been happy with the failure rate on their stuff from my limited purchase experience... I've bought about 10 distinct ASUS things and only 1 of them have been bad. The one that was bad was a pretty subpar RMA experience however (though it eventually worked out, way too much effort on my part was needed).
 
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My R9-280X OC and GTX-570 GPUs are also both solid performers.
 
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I just find it difficult to even get a working device from Asus. Even people that defend them until their face is blue on reddit, I got one to admit when he had trouble RMAing the board he literally just threw it away and bought another. The fact that a company can so blatently destroy all RMA experiences for years on end like this and still market to people gullible enough to buy their junk is impressive IMO.

They're basically the new DFI.

I won't say it's hard to get a working device in my experience, actually quite the opposite, but they do need to totally redo their RMA system... no denying that.
 
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Was DFI that bad? I loved there boards but I'v never had to RMA with them.
I never had an issue with their boards either, but moved on when new tech came out and they dropped out of existence
 
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Seems to be a trend with ASUS. As a bench technician I have had several experiences with their RMA/Tech Support. Customer's would send their stuff out due to our agreement with ASUS and they sometimes would not even have touched the computer by the look of it or it would come back with another issue separate from the original issue. I once had to plug the inverter and monitor cable from a laptop back in because they didn't do it.... customer thought the screen was broke...

I have found when ASUS products work they are awesome but should you ever have a problem with them... look out. My own personal experience with them... ASUS Xense...... they didn't support the headset at all only the card.... 18 months into the 3 year warranty found out the card only applied for 3 years... headset was 2 years... had to send it off to Sennheiser after numerous emails.

Had a Sabertooth Z77 from them die after 3 weeks.... they wanted me to take it back to the store that only had a 14 day return policy..... good thing I worked at the store I bought it from...

For awhile at the store, there was a running joke ASUS was the back to back boomerang of the month winner, just couldn't keep their stuff out of the store....

I am leery of them that's for sure.
 
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Have had several Asus boards and GPUs over the times, still have yet to encounter a failure.

Guess if I ever need to do an RMA I'll be doing some very detailed documentation, might decide to send it through the legal system if they decide to pull some stupid crap...
 
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It was just the stock one. This system is a file server and not used for gaming or anything. I have a few other systems for that. It just erks me. I mean how am I supposed to test if it's stable now? How can I check to make sure my problems don't reoccur? In 2 weeks when they finally send the bracket (assuming they do) if i run into issues will I be passed the (oh we fucked up heres a new one) phase?

That's some BS
I could see if you had some aftermarket back plate or something on it and they decided it was a problem and removed it and forgot to put it back in the box.
But not reinstalling the stock one is just dumb and a how the hell did no one notice issue.
 

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I've had several ASUS boards, and none have been defective. In fact my ASUS server board has been running 24/7 for 5 years with every fan plug and SATA adapter filled. Keeping my fingers crossed.

In fact, the only motherboard I had to RMA was my system specs ASRock, but that RMA was a beautiful experience. Top-notch customer service!
 
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System Name Mroofie / Mroofie
Processor Inte Cpu i5 4460 3.2GHZ Turbo Boost 3.4
Motherboard Gigabyte B85M-HD3
Cooling Stock Cooling
Memory Apacer DDR3 1333mhz (4GB) / Adata DDR3 1600Mhz(8GB) CL11
Video Card(s) Gigabyte Gtx 960 WF
Storage Seagate 1TB / Seagate 80GB / Seagate 1TB (another one)
Display(s) Philips LED 24 Inch 1080p 60Hz
Case Zalman T4
Audio Device(s) Meh
Power Supply Antec Truepower Classic 750W 80 Plus Gold
Mouse Meh
Keyboard Meh
VR HMD Meh
Software Windows 10
Benchmark Scores Meh
For me, ASRock. Feature rich, reasonably priced, nice and stable.
didn't list them because i never used them :)

Asrock does have some nice prices though :p
 
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Joined
May 9, 2012
Messages
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Location
Ovronnaz, Wallis, Switzerland
System Name main/SFFHTPCARGH!(tm)/Xiaomi Mi TV Stick/Samsung Galaxy S23/Ally
Processor Ryzen 7 5800X3D/i7-3770/S905X/Snapdragon 8 Gen 2/Ryzen Z1 Extreme
Motherboard MSI MAG B550 Tomahawk/HP SFF Q77 Express/uh?/uh?/Asus
Cooling Enermax ETS-T50 Axe aRGB /basic HP HSF /errr.../oh! liqui..wait, no:sizable vapor chamber/a nice one
Memory 64gb Corsair Vengeance Pro 3600mhz DDR4/8gb DDR3 1600/2gb LPDDR3/8gb LPDDR5x 4200/16gb LPDDR5
Video Card(s) Hellhound Spectral White RX 7900 XTX 24gb/GT 730/Mali 450MP5/Adreno 740/RDNA3 768 core
Storage 250gb870EVO/500gb860EVO/2tbSandisk/NVMe2tb+1tb/4tbextreme V2/1TB Arion/500gb/8gb/256gb/2tb SN770M
Display(s) X58222 32" 2880x1620/32"FHDTV/273E3LHSB 27" 1920x1080/6.67"/AMOLED 2X panel FHD+120hz/FHD 120hz
Case Cougar Panzer Max/Elite 8300 SFF/None/back/back-front Gorilla Glass Victus 2+ UAG Monarch Carbon
Audio Device(s) Logi Z333/SB Audigy RX/HDMI/HDMI/Dolby Atmos/KZ x HBB PR2/Edifier STAX Spirit S3 & SamsungxAKG beans
Power Supply Chieftec Proton BDF-1000C /HP 240w/12v 1.5A/4Smart Voltplug PD 30W/Asus USB-C 65W
Mouse Speedlink Sovos Vertical-Asus ROG Spatha-Logi Ergo M575/Xiaomi XMRM-006/touch/touch
Keyboard Endorfy Thock 75% <3/none/touch/virtual
VR HMD Medion Erazer
Software Win10 64/Win8.1 64/Android TV 8.1/Android 13/Win11 64
Benchmark Scores bench...mark? i do leave mark on bench sometime, to remember which one is the most comfortable. :o
Was DFI that bad? I loved there boards but I'v never had to RMA with them.
as i said in "your PC atm"
see ... just a is had no RMA with ASUS and my MVIIR is one of the cheapest board i ever bought, nice and stable too ... :D i had countless Asus hardware and no RMA or issue of any sort, tho i have a DFI LanParty NF4D-UT and ... well ... as i could not RMA it as of today (obvious reason are obvious xD)... i try to figure the issue by myself :laugh: (well except Razer and Corsair,who were RMA'ed almost on a weekly basis ..., i never had any RMA, if i except a little MSI R9 270 Gaming)

as for ASUS still rocking a Striker Extreme with a E8400 @3.5 and a Asus GTX 760, main rig Asus MVIIR and ref R9 290 (soon to be replaced with another Asus card), a still kicking 8800Ultra and a "venerable" GF4 Ti 4200
user experience differ i guess ... if i don't need RMA i don't get a horrid customer service :laugh:

I've had several ASUS boards, and none have been defective. In fact my ASUS server board has been running 24/7 for 5 years with every fan plug and SATA adapter filled. Keeping my fingers crossed.

In fact, the only motherboard I had to RMA was my system specs ASRock, but that RMA was a beautiful experience. Top-notch customer service!
ASRock has some good RMA department i reckon (i did a RMA for a friend ... who didn't know what to do :roll: )

For me, ASRock. Feature rich, reasonably priced, nice and stable.
didn't list them because i never used them :)

Asrock does have some nice prices though :p
i had some ASRock board not bad at all, good price and quality (if you take the Extreme 4 and above )
 
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