Motherboard shutting down shortly after power up

[R-T-B]

Best of luck with the RMA.

 

[adulaamin]

I would have noticed it, and just checked using my flashlight. I will RMA the parts.

I wish you the best of luck with Asus. I hope you get better service than what I experienced.

 

[Pill Monster]

Been doing a bit reading, seems a few X99's use analogue PWM controllers...X99-A is one, so is X99 SLI Plus..
The thing with analogue is they tend to overshoot the target voltage....even the OCP limit if LLC + vcore is high enough. Wonder if that played a part and not so much total OCP failure?

Only speculation ofc.....

 

[Caring1]

Best of luck with the RMA.

I detect sarcasm
I hope it all goes smoothly, despite reports otherwise.

 

[nictgsf]

Bit late to the party, but as your board is RMA'd I'd check the underside of your CPU. I've known a tiny spot of thermal paste to get onto the underside of the cpu and effectively block one of the contact points. This would give you the same symptoms as you originally described.

Good luck

 

[R-T-B]

I detect sarcasm
I hope it all goes smoothly, despite reports otherwise.

Maybe a little, but I do honestly hope it goes well...

 

[jaggerwild]

They take weeks, I had many issue's with the flash back. Took me several tries to get it to go, the board should have dual bios, right?

 

[RandomSadness]

I never knew RMA could have been so long, as I never had issues with any of my hardware parts. As it turns out, it isn't going well. They sent me the following CID (Customer Induced Damage) repair table :

Given the state of my motherboard, they can't repair it under warranty (bolded CIDs in table). Here are the pictures they provided :

What do you think ?

 

[RandomSadness]

I did some research, and feel like the damages on the board don't look like what Asus rejects : https://www.asus.com/support/Article/568/
Am I wrong ?

 

[OneMoar]

ASUS Will reject anything with visible damage
that being said
1. the damage shown in the pictures should not be fatal (the second picture looks like somebody hit it with sand paper or some other abrasive tool )
2. ASUS Techs aren't known to be very careful if the damage didn't exist when you sent the board out its likely they did it and are blaming you for it (asus has a bit of a history with this)
push for escalation and tell them the damage didn't exist when it was sent to them
if they complain point them to this thread AND this one http://www.techpowerup.com/forums/threads/not-super-pleased-with-asus.213921/
the last thing they want is to have two very public cases of repair-center induced damaged on a very public site

 

[jaggerwild]

Broken traces in the first photo

 

[OneMoar]

Broken traces in the first photo

they aren't broken it just looks like some of the epoxy is scrapped away

 

[jaggerwild]

they aren't broken it just looks like some of the epoxy is scrapped away

Clearly you need glasses! And don't know what your talking about!

I can tell by your spamming.............

 

[OneMoar]

Clearly you need glasses! And don't know what your talking about!

I can tell by your spamming.............

hey sonny that black line is where some of the pcb/coating epoxy is intact
continue to run your mouth at your own peril if it was broken you would see exposed silicon

and quick way to tell is to put a meter on each side of the trace there and check the resistance
if its good throw some clear nail polish over it and then go figure out what is really wrong with it
(something asus didn't do )
now it could very well be damaged enough to cause a issue but
if you read the thread the all the op did was pull the cooler and re-paste it unless he took the board out and threw it across the the room its either shipping damage (doesn't look like that) or asus's did the dirty themselves

 

[jaggerwild]

It's people like you who put food on my plate, I'm not here to be right but I was trying to help the OP with his board.
I'll see it again, maybe even buy it....................................

 

[RandomSadness]

Just a little update here. They did refuse my motherboard as a warranty repair and returned it. I afterwards bought the X99-A/USB 3.1 motherboard. I now have my system back, almost two months later . Anyway, I thank you all for the provided help!

 

[tabascosauz]

Just a little update here. They did refuse my motherboard as a warranty repair and returned it. I afterwards bought the X99-A/USB 3.1 motherboard. I now have my system back, almost two months later . Anyway, I thank you all for the provided help!

Wait...are you just going to leave that Maxbron there?

The damn thing received a 4 from OW.

That's a lot of money you spent on X99 and I don't want to see you have to replace anything again because, in part, of the PSU. Just because 1000W is plenty of overkill for your system doesn't mean that it gets off the hook with that kind of ripple. I also wouldn't have gone back to Asus and bought another board from them after that shitty RMA job they did, but hey, what's done is done and it can't possibly be as dangerous as using that Maxbron.

 

[micropage7]

Just a little update here. They did refuse my motherboard as a warranty repair and returned it. I afterwards bought the X99-A/USB 3.1 motherboard. I now have my system back, almost two months later . Anyway, I thank you all for the provided help!

sorry to hear that, sometimes rma process is shitty and they just point all is customer fault then case closed.

 

[Aquinus]

This wouldn't be the first time ASUS has been careless with hardware then called it user error. Next time you ever need to send hardware back for RMA to them, take a lot of close-up pictures of the hardware so you can tell them that it was okay when it left your place and that they're lying to you. I hate to say it but, out of all the companies, ASUS seems to have the worst RMA experience of any any manufacturer in the business.

@Solaris17 : Sound familiar?