Connection stuttering

[AngryMerchant]

I just moved to a different building in the same apartment complex as I was already living at. The last place I had everything wired and it all worked well. Now, I'm having some issues with the connection. I have the same cables as I used last time, which is plugged into the same sort of router as last time. Except it stutters. Playing a game on laptop, Wii U, whatever, it just completely freezes for a second. It's not like a teleporting ping spike, it just straight-up freezes. Audio is still going, so it's not like the game is freezing. Like the internet simply doesn't do anything for a full second, and it isn't disconnecting either. It can be anywhere from working fine for a minute to doing it repeatedly in 10 seconds. Even after the router had been entirely replaced, it's still happening. I have no idea if it's something I can fix or if the service provider needs to get it together. Been happening for a week now.

Speedtest even says ping is 24, highest I've seen it is 44. Download 52 mbps, upload 34.

 

[kn00tcn]

which games are you trying, are they all p2p based?

 

[xvi]

Try pinging your ISP's gateway perhaps? Just want to see if the loss is between you and whatever is on the other end of the line. If you don't mind watching the screen constantly, I'd pop open command prompt and run "ping <your ISP's gateway IP> -t -w 200". Should start a continuous ping. To stop it, hit "ctrl + c". Let it run for a while (hours?), stop it, see what percent packet loss you're getting.

For something more graphical, try GPing (free, but not completely easy to use) or PingPlotter (trial/free-ish, but rather good for history). A good compromise between both is one called LoL Ping Checker (not good for history, but otherwise nice) which is made for monitoring League of Legend latencies, but can be easily configured for any IP you want.

 

[AngryMerchant]

Not sure how I can ping the ISP gateway. Pinging various sites to check for ping spikes, though. Ping is generally around 30, but I'm seeing it skyrocket. Seen 300, 700, and as high as 950ms, then back to 30 the very next ping. 30 ms 900 ms 30 ms.

which games are you trying, are they all p2p based?

Only Smash Bros. on Wii U and Ultra SFIV on PC. Haven't played on TF2 or anything yet. I don't know what connection Smash Bros. uses.

 

[AngryMerchant]

Is there any chance that the cable connecting the modem to the wall could be involved in any way? If not, then I don't have any ideas left and it's all the ISP's fault.

 

[Aquinus]

Are you using a cable modem? If so, does signal strength and signal to noise ratio look good?
You can find this info on Motorola/Arris modems here: http://192.168.100.1

Downstream power level should be between -5dBmV and +5dBmV.
Upstream power level should be less than 54dBmV.
The Downstream SNR should be larger than 30 IIRC.

 

[AngryMerchant]

I connected to another spot in the building and still got ping spikes. It's definitely the ISP, just don't know what to do about it.

 

[kn00tcn]

you might also get better advice on https://dslreports.com