ASUS M5A97 R2.0 Audio jacks not working in Windows 10

[brokenspirit]

Hi there, I have just purchased a 2nd hand rig, and having some issues with sound. The previous owner always connected via hdmi so never used the 3.5mm jack ports.

Getting the machine home, I immediately put on a fresh install of windows 10 without trying the windows 8 installation, so I don't know if this is an OS issue with the drivers. I have installed the latest motherboard audio drivers and also updated to the latest bios, as well as trying letting windows update the drivers for me with no luck. I have also tried the latest windows realtek drivers from the download center (Sept 2015).

Both the rear audio, and front audio ports don't seem to produce audio, although there is a "pop" on boot up which indicates it is getting signal. There is a high pitch low volume sound that comes from both outputs, and running the windows speaker test makes this sound change slightly.

When I plug in speakers/headphones into both the front and back port, the realtek audio manager recognises that something has been plugged in/removed.

Anyone have any ideas?

Thanks

 

[EarthDog]

A 'pop' isn't a signal... that is an electrical thing. Outside of that, I have nothing outside of the obvious in making sure the device is selected and the volume turned up/not muted.

 

[brokenspirit]

ok well what I mean is, the high pitched low volume sound I am getting is the same I had on my old rig when I plugged in headphones when there was no audio playing on the computer. So everything is connected up properly

 

[OneMoar]

I would check and make sure the realtek device is the default audio out in the windows volume panel

 

[brokenspirit]

yep it is the default audio device but still no luck

 

[brokenspirit]

ive just tried using linux and i get the same problem. anyone else got any other ideas?

 

[Toothless]

Does it smell good? Could be fried.

 

[brokenspirit]

Does it smell good? Could be fried.

can't smell anything out of the ordinary. strange thing is when you change the sound quality in the settings the high pitch noise changes frequency

 

[micropage7]

can't smell anything out of the ordinary. strange thing is when you change the sound quality in the settings the high pitch noise changes frequency

umm have you tried by using the other speaker, does it act the same? looks like jack or something err

 

[brokenspirit]

umm have you tried by using the other speaker, does it act the same? looks like jack or something err

yep i have tried both front and back ports, with speakers and headphones that have been tested on other devices. starting to think its probably a faulty motherboard

 

[Toothless]

Probably. I had that same board last year and it died for no reason.