I have recently been experiencing crashes in FF14 dx11 mode, and I wanted to be sure it wasn't a hardware failure issue causing the crash. I have a lenovo y510p with the SLI 755ms. I'm keeping both cards temps at 70c or below, and I do have the SLI activated. The crashes occur randomly, and I get the error Final Fantasy XIV has stopped working. As far as I can see my display drivers are not crashing, but I was hoping somebody could take a look at this log file and see if there is anything unusual. The log files shows me playing the game until crash. Also, sometimes when the game crashes I get a black screen, but I can still hear the game in the background.
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Help understanding log file and game crash.
- Thread starter Furiontic
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| System Name | Main PC/OldPC/3rd PC |
|---|---|
| Processor | Intel Core i7-3770K Ivy Bridge/Core i5-3470 Ivy Bridge/Core i3-4330 Haswell |
| Motherboard | ASUS P8Z77-V/ASRock Z68 Pro3 Gen1/ASUS H81M2 |
| Cooling | Cooler Master Hyper 212 EVO/Intel Box cooler/Intel Box cooler |
| Memory | 32GB Corsair Vengeance/32GB ADATA/16GB ADATA |
| Video Card(s) | SAPPHIRE R9 290 Tri-X OC 4GB/MSI RX 480 8GB/SAPPHIRE R9 390 8GB |
| Storage | 2x1TB ADATA SSDs in RAID0+3 HDDs/2xCrucial 1TB SSDs in RAID0+3 HDDs/Samsung 1TB SSD+8TB+4TB HDDs |
| Display(s) | Philips 274E5QHAB@HDMI + Philips 273EQH@DVI (both 27") |
| Case | Fractal Design Define R4 Titanium |
| Audio Device(s) | Kenwood Mini HiFi system/Microlab speakers/Philips HDMI (main)+LG TV monitor HDMI + Apple headphones |
| Power Supply | Cooler Master Silent ProM 600 W (modular) |
| Mouse | Microsoft Ergonomic Sculpt Desktop 2.0 (combo)@Razer Goliath mousepad (Medium speed) |
| Keyboard | Microsoft Ergonomic Sculpt Desktop 2.0 (combo) |
| Software | Win10 64-bit (Main PC v.1809 RTM Enterprise/2nd PC v.1903 Insider Preview Pro/3rd PC - same as 2nd) |
Try disabling SLI - does the game still crash?
What OS are you on?
Can you try the game on another PC?
Did you contact game developer tech support?
What OS are you on?
Can you try the game on another PC?
Did you contact game developer tech support?
Last edited:
Im on windows 10, and I was previously playing the game on my desktop that also had an Nvidia GPU. I never had any crashes of any sort while playing on my desktop, but at the moment that's not an option.
I switched to the DX9 API, and I no longer get crashes. Instead the screen blacks out for 3-5 seconds with sound in the background and then comes back up. While the screen is black I can see and move my in game cursor. Its comparable to alt tabbing back into the game and the black screen you get while the game loads back to full screen. I will try contacting their tech support.
- Joined
- Apr 28, 2011
- Messages
- 1,066 (0.22/day)
- Location
- Botevgrad, Bulgaria, Europe
| System Name | Main PC/OldPC/3rd PC |
|---|---|
| Processor | Intel Core i7-3770K Ivy Bridge/Core i5-3470 Ivy Bridge/Core i3-4330 Haswell |
| Motherboard | ASUS P8Z77-V/ASRock Z68 Pro3 Gen1/ASUS H81M2 |
| Cooling | Cooler Master Hyper 212 EVO/Intel Box cooler/Intel Box cooler |
| Memory | 32GB Corsair Vengeance/32GB ADATA/16GB ADATA |
| Video Card(s) | SAPPHIRE R9 290 Tri-X OC 4GB/MSI RX 480 8GB/SAPPHIRE R9 390 8GB |
| Storage | 2x1TB ADATA SSDs in RAID0+3 HDDs/2xCrucial 1TB SSDs in RAID0+3 HDDs/Samsung 1TB SSD+8TB+4TB HDDs |
| Display(s) | Philips 274E5QHAB@HDMI + Philips 273EQH@DVI (both 27") |
| Case | Fractal Design Define R4 Titanium |
| Audio Device(s) | Kenwood Mini HiFi system/Microlab speakers/Philips HDMI (main)+LG TV monitor HDMI + Apple headphones |
| Power Supply | Cooler Master Silent ProM 600 W (modular) |
| Mouse | Microsoft Ergonomic Sculpt Desktop 2.0 (combo)@Razer Goliath mousepad (Medium speed) |
| Keyboard | Microsoft Ergonomic Sculpt Desktop 2.0 (combo) |
| Software | Win10 64-bit (Main PC v.1809 RTM Enterprise/2nd PC v.1903 Insider Preview Pro/3rd PC - same as 2nd) |
Suggesting disabling SLI, game may not like it enabled.
Two Nvidia cards in SLI is not quite the same as one card.
Two Nvidia cards in SLI is not quite the same as one card.
As it turns out it is an SLI issue. Somebody posted on the tech forums and said he had been having the same problem for quite some time. Thank you for the help! I guess ill have to deal with the black screens or tune down the graphics and stop using SLI.
- Joined
- Apr 28, 2011
- Messages
- 1,066 (0.22/day)
- Location
- Botevgrad, Bulgaria, Europe
| System Name | Main PC/OldPC/3rd PC |
|---|---|
| Processor | Intel Core i7-3770K Ivy Bridge/Core i5-3470 Ivy Bridge/Core i3-4330 Haswell |
| Motherboard | ASUS P8Z77-V/ASRock Z68 Pro3 Gen1/ASUS H81M2 |
| Cooling | Cooler Master Hyper 212 EVO/Intel Box cooler/Intel Box cooler |
| Memory | 32GB Corsair Vengeance/32GB ADATA/16GB ADATA |
| Video Card(s) | SAPPHIRE R9 290 Tri-X OC 4GB/MSI RX 480 8GB/SAPPHIRE R9 390 8GB |
| Storage | 2x1TB ADATA SSDs in RAID0+3 HDDs/2xCrucial 1TB SSDs in RAID0+3 HDDs/Samsung 1TB SSD+8TB+4TB HDDs |
| Display(s) | Philips 274E5QHAB@HDMI + Philips 273EQH@DVI (both 27") |
| Case | Fractal Design Define R4 Titanium |
| Audio Device(s) | Kenwood Mini HiFi system/Microlab speakers/Philips HDMI (main)+LG TV monitor HDMI + Apple headphones |
| Power Supply | Cooler Master Silent ProM 600 W (modular) |
| Mouse | Microsoft Ergonomic Sculpt Desktop 2.0 (combo)@Razer Goliath mousepad (Medium speed) |
| Keyboard | Microsoft Ergonomic Sculpt Desktop 2.0 (combo) |
| Software | Win10 64-bit (Main PC v.1809 RTM Enterprise/2nd PC v.1903 Insider Preview Pro/3rd PC - same as 2nd) |
You are welcome! Glad my suggestion was helpful. 