ASUS Recalls ROG Maximus Z690 Hero Motherboards Due to Fire and Burn Hazard

[btarunr]

Under the directions of the US Consumer Products Safety Commission (CPSC), the regulatory body overseeing consumer-safety for the US and Canada, ASUS has instituted a general recall of its Republic of Gamers (ROG) Maximus Z690 Hero Socket LGA1700 motherboard. This includes pulling the product from the market, as well as reaching out to current owners, informing them of a design flaw with the product that affects their safety, and offering replacements.

The general recall has its roots in a December 2021 announcement by ASUS that a batch of the motherboard is being voluntarily recalled by the company after it discovered that a capacitor that's part of the motherboard's VRM has been defectively installed in the opposite electrical polarity. This has the potential to cause a fire.



Placement of most components on the PCB is done by an automated robotic placer. Components are fed to the machine in reels or trays, while bare PCBs are placed in stacks. The machine is programmed to precisely place each component (solder it), however a human intervention is needed to ensure that the information fed to the machine has the correct placement and polarity of each component. ASUS in fact prides itself with the degree of robotized manufacturing to minimize human errors.

According to a declaration filed with the US CPSC by ASUS, as many as 10,000 units are affected by this recall. This includes both unsold inventory and units owned by consumers. ASUS set up a dedicated URL to help consumers file for a free replacement, that's https://www.asus.com/us/site/recalls.

View at TechPowerUp Main Site | Source

 

[maxfly]

Whoopsy daisy.
Good on them for actually acknowledging the issue and -gasp- doing something effective to rectify the problem! Far to often it seems to be deny deny deny. Way to go ASUS!

 

[DeathtoGnomes]

Kind of unusual to see a PC hardware recall. Must be serious enough to tell kids to play with fire.

 

[TheLostSwede]

This is the same recall as in December, it just seems that it wasn't far reaching enough, hence the government intervention to help spread the word.

 

[dj-electric]

Kind of funny seeing this now, and get official.
Thankfully my sample has the cap the correct way

 

[Chaitanya]

I thought it was handled with initial recall from company and didnt expect government intervention.

 

[W1zzard]

My board for CPU reviews, lucky me

http://imgur.com/a2ArtAL

 

[human_error]

ASUS in fact prides itself with the degree of robotized manufacturing to minimize human errors

Plz no

My board for CPU reviews, lucky me

http://imgur.com/a2ArtAL

Does yours have the cap on the right way or have you had to send it back?

 

[dirtyferret]

My board for CPU reviews, lucky me

http://imgur.com/a2ArtAL

can't wait for your Intel 13900k and Z690 compatibility test!

 

[P4-630]

Lucky, I didn't buy this Asus board, I also had this board on my list for a while....But bought a Z690 Aorus Master.

 

[trsttte]

**checks calendar** they're only recalling this now!?

 

[Assimilator]

**checks calendar** they're only recalling this now!?

The initial recall was only of certain batches. It now appears that either it isn't isolated to only those batches; or consumers haven't returned boards from those batches, have experienced fires, and as a result the government is stepping in to protect consumers from the hazard.

 

[chrisdcollins82]

Man. This is really old news.

I went out and got my Hero two months ago, knowing that this issue was long fixed for new boards being sold on the shelves. I think you guys are right , they just want to get the word out as far as possible to anyone that purchased at first release timeframe. I guess the dozens of major social media channels that already covered this issue 7 MONTHS ago wasn't enough publication.

 

[ThrashZone]

This is the same recall as in December, it just seems that it wasn't far reaching enough, hence the government intervention to help spread the word.

Hi,
Yeah had a deja vu moment there

But yeah if I got a 12900k that would of been the board really glad I skipped 12 series

 

[PapaTaipei]

Some please post the "this is fine" meme with the dog in the house on fire.

 

[AM4isGOD]

If i had one, i would keep it, at some point in the future when they are rarer than hens teeth, collectors will pay ton for them.

 

[catulitechup]

 

[Palladium]

Nice to see this level of QC on a mobo that costs more than my entire 2nd PC.

 

[delshay]

Someone needs to put a multimeter to it & confirm the correct polarity of the capacitor. If it's fitter correctly then you don't need to return it as all should be well. It's clear someone loaded the reel the wrong way.

 

[GerardFreeman]

Someone needs to put a multimeter to it & confirm the correct polarity of the capacitor. If it's fitter correctly then you don't need to return it as all should be well. It's clear someone loaded the reel the wrong way.

They say it's a diode in the wrong direction, not a capacitor.

 

[delshay]

They say it's a diode in the wrong direction, not a capacitor.

Do you have links to that report & pictures where the diode is located?

 

[GerardFreeman]

No photos, but you can listen to this video that talks about it

 

[delshay]

No photos, but you can listen to this video that talks about it

It's a capacitor. I don't even think they even still fit diodes to motherboards anymore.

 

[GerardFreeman]

It's a capacitor. I don't even think they even still fit diodes to motherboards anymore.

Hahaaaaha, are you serious? You are thinking the old electronics. This is what they look like on your board. there are lots of them

 

[delshay]

Hahaaaaha, are you serious? You are thinking the old electronics. This is what they look like on your board. there are lots of themye

Yes that's clearly a diode, now show me one on a modern motherboard.