• Welcome to TechPowerUp Forums, Guest! Please check out our forum guidelines for info related to our community.

Woman Files $54m Lawsuit Against Best Buy for Lost Laptop

Jimmy 2004

New Member
Joined
Jan 15, 2005
Messages
5,458 (0.78/day)
Location
England
System Name Jimmy 2004's PC
Processor S754 AMD Athlon64 3200+ @ 2640MHz
Motherboard ASUS K8N
Cooling AC Freezer 64 Pro + Zalman VF1000 + 5x120mm Antec TriCool Case Fans
Memory 1GB Kingston PC3200 (2x512MB)
Video Card(s) Saphire 256MB X800 GTO @ 450MHz/560MHz (Core/Memory)
Storage 500GB Western Digital SATA II + 80GB Maxtor DiamondMax SATA
Display(s) Digimate 17" TFT (1280x1024)
Case Antec P182
Audio Device(s) Audigy 4 + Creative Inspire T7900 7.1 Speakers
Power Supply Corsair HX520W
Software Windows XP Home
A woman in Washington D.C. has filed a $54 million lawsuit against Best Buy after the Geek Squad lost her $1,100 laptop when it was taken in for repairs. When Raelyn Campbell purchased the laptop she was persuaded to buy Best Buy's $300 extended warranty which offered three years of free repairs. In under a year the laptop in question developed a fault with the power switch so she took it to Best Buy where she was told it would take two to six weeks to repair. Campbell made numerous calls to Best Buy to check on how the repair was progressing and was continually told it should be fixed soon, however nothing happened so she left a message for the manager of the branch but received no reply.

Eventually one worker she spoke to revealed that the laptop had never been sent away for repair and had been lost in store - and all Best Buy were willing to offer was a $900 gift card, leaving Campbell $500 out of pocket. She then demanded $2,100 in cash, which Best Buy rejected, before contacting the Washington D.C. attorney general's office who contacted the store. The compensation was then raised to $1,100 cash and a $500 gift card, however Campbell discovered that her identity was at risk and filed a $54 million lawsuit against the firm, rejecting a further offer of $2,500 cash and a confidentiality agreement. Campbell admits that she doesn't expect to win a multi-million dollar settlement but is still chasing substantial damages.

View at TechPowerUp Main Site
 

Easy Rhino

Linux Advocate
Staff member
Joined
Nov 13, 2006
Messages
15,436 (2.43/day)
Location
Mid-Atlantic
System Name Desktop
Processor i5 13600KF
Motherboard AsRock B760M Steel Legend Wifi
Cooling Noctua NH-U9S
Memory 4x 16 Gb Gskill S5 DDR5 @6000
Video Card(s) Gigabyte Gaming OC 6750 XT 12GB
Storage WD_BLACK 4TB SN850x
Display(s) Gigabye M32U
Case Corsair Carbide 400C
Audio Device(s) On Board
Power Supply EVGA Supernova 650 P2
Mouse MX Master 3s
Keyboard Logitech G915 Wireless Clicky
Software The Matrix
normally i am against these ridiculous lawsuits, but this time i hope she wins. someone needs to keep best buy in check.
 
Joined
Aug 9, 2006
Messages
1,065 (0.17/day)
System Name [Primary Workstation]
Processor Intel Core i7-920 Bloomfield @ 3.8GHz/4.55GHz [24-7/Bench]
Motherboard EVGA X58 E758-A1 [Tweaked right!]
Cooling Cooler Master V8 [stock fan + two 133CFM ULTRA KAZE fans]
Memory 12GB [Kingston HyperX]
Video Card(s) constantly upgrading/downgrading [prefer nVidia]
Storage constantly upgrading/downgrading [prefer Hitachi/Samsung]
Display(s) Triple LCD [40 inch primary + 32 & 28 inch auxiliary displays]
Case Cooler Master Cosmos 1000 [Mesh Mod, CFM Overload]
Audio Device(s) ASUS Xonar D1 + onboard Realtek ALC889A [Logitech Z-5300 Spk., Niko 650-HP 5.1 Hp., X-Bass Hp.]
Power Supply Corsair TX950W [aka Reactor]
Software This and that... [All software 100% legit and paid for, 0% pirated]
Benchmark Scores Ridiculously good scores!!!
Geek Squad = overpaid, clueless bozos.
 

Easy Rhino

Linux Advocate
Staff member
Joined
Nov 13, 2006
Messages
15,436 (2.43/day)
Location
Mid-Atlantic
System Name Desktop
Processor i5 13600KF
Motherboard AsRock B760M Steel Legend Wifi
Cooling Noctua NH-U9S
Memory 4x 16 Gb Gskill S5 DDR5 @6000
Video Card(s) Gigabyte Gaming OC 6750 XT 12GB
Storage WD_BLACK 4TB SN850x
Display(s) Gigabye M32U
Case Corsair Carbide 400C
Audio Device(s) On Board
Power Supply EVGA Supernova 650 P2
Mouse MX Master 3s
Keyboard Logitech G915 Wireless Clicky
Software The Matrix
Geek Squad = overpaid, clueless bozos.

how much do members of the geek squad make? i agree they are clueless bozos.
 
Joined
Jun 21, 2006
Messages
900 (0.14/day)
Location
Canada
System Name MurderBox #17
Processor Intel Core i7 5930k - 4.5Ghz 1.275v - Bitspower Summit EF
Motherboard Asus X99-E WS - Bitspower THOR AIX99 Full Full Board Block
Cooling SR-1 480, 8x Corsair ML120 , MCP350, I&H Res 250, PETG hard pipe, Mayhems Pastel White
Memory 32GB G.Skill Ripjaws 4 DDR4 2666
Video Card(s) Nvidia GTX 1080 Ti Founders Edition - EK Fullcover waterblock with Backplate
Storage 970 Pro 512GB, 960 EVO 500GB, PM961 512GB, 3x SM951 256GB,, WD Black 2TB, Seagate 4TB
Display(s) ASUS PG348Q 3440x1440, 2X ASUS PB278 2560x1440
Case MurderMod TJ07 With Illuminated mid-plate
Audio Device(s) Schiit Bifrost > Schiit Asgard > Hifiman HE400i - Audio Technica AT2020
Power Supply Corsair AX1200i With custom MDPC Sleeve and Noctua NF-A14 iPPC-3000 PWM
Mouse Steelseries Rival 600
Keyboard Corsair K95 RGB
Software Microsoft Windows 10 Professional 64bit
Why in the hell does she think that she is entitled to 54 million dollars. What is totally ridiculous is she rejected the cash that would have more than covered the lost laptop. Maybe she had something on the laptop that could have been cause for its disappearance into the geek squads hands :cool:
 
Joined
Dec 5, 2006
Messages
7,704 (1.22/day)
System Name Back to Blue
Processor i9 14900k
Motherboard Asrock Z790 Nova
Cooling Corsair H150i Elite
Memory 64GB Corsair Dominator DDR5-6400 @ 6600
Video Card(s) EVGA RTX 3090 Ultra FTW3
Storage 4TB WD 850x NVME, 4TB WD Black, 10TB Seagate Barracuda Pro
Display(s) 1x Samsung Odyssey G7 Neo and 1x Dell u2518d
Case Lian Li o11 DXL w/custom vented front panel
Audio Device(s) Focusrite Saffire PRO 14 -> DBX DriveRack PA+ -> Mackie MR8 and MR10 / Senn PX38X -> SB AE-5 Plus
Power Supply Corsair RM1000i
Mouse Logitech G502x
Keyboard Corsair K95 Platinum
Software Windows 11 x64 Pro
Benchmark Scores 31k multicore Cinebench - CPU limited 125w
how much do members of the geek squad make? i agree they are clueless bozos.

Depends on the location they start as low as $8.50 an hour, I think they cap at like $13.75..

Yes overpaid, overcharged idiots! I mean there are always a few that are good at their job and even too good for it but as a general whole...

Depending on her net worth, it could be very easy for her to get an out of court settlement for well over a million in this case... I hope she does, corporations need to learn not to step on peoples toes when they screw them over.
 
Joined
Dec 5, 2006
Messages
7,704 (1.22/day)
System Name Back to Blue
Processor i9 14900k
Motherboard Asrock Z790 Nova
Cooling Corsair H150i Elite
Memory 64GB Corsair Dominator DDR5-6400 @ 6600
Video Card(s) EVGA RTX 3090 Ultra FTW3
Storage 4TB WD 850x NVME, 4TB WD Black, 10TB Seagate Barracuda Pro
Display(s) 1x Samsung Odyssey G7 Neo and 1x Dell u2518d
Case Lian Li o11 DXL w/custom vented front panel
Audio Device(s) Focusrite Saffire PRO 14 -> DBX DriveRack PA+ -> Mackie MR8 and MR10 / Senn PX38X -> SB AE-5 Plus
Power Supply Corsair RM1000i
Mouse Logitech G502x
Keyboard Corsair K95 Platinum
Software Windows 11 x64 Pro
Benchmark Scores 31k multicore Cinebench - CPU limited 125w
Why in the hell does she think that she is entitled to 54 million dollars. What is totally ridiculous is she rejected the cash that would have more than covered the lost laptop. Maybe she had something on the laptop that could have been cause for its disappearance into the geek squads hands :cool:

Possible Identity Theft, and she can sue for time/money wasted and lost due to their losing the notebook.... 54 Million will not happen, but depending like I said on her net worth and use of the notebook *claiming anyways* she could VERY easily get over a million.
 

rick22

New Member
Joined
Sep 4, 2006
Messages
628 (0.10/day)
System Name bubba
Processor e something
Motherboard old but good mobo
Cooling my farts
Memory can't find it
Video Card(s) EVGA 250 took a shit..back to my 4850..fk off ati fanboys
Storage i think i have one
Display(s) not sure but it sucks
Case lol my mouth
Audio Device(s) me
Power Supply ass farts
Software that sucks to
Benchmark Scores i'm so fat i sat on the bench and smashed assssit
Welll you would think by now WTF shop at BEST BUY for pc stuff....:pimp:
 
Joined
Aug 7, 2007
Messages
2,723 (0.45/day)
Processor i5-7600k
Motherboard ASRock Z170 Pro4
Cooling CM Hyper 212 EVO w/ AC MX-4
Memory 2x8GB DDR4 2400 Corsair LPX Vengeance 15-15-15-36
Video Card(s) MSI Twin Frozr 1070ti
Storage 240GB Corsair Force GT
Display(s) 23' Dell AW2310
Case Corsair 550D
Power Supply Seasonic SS-760XP2 Platinum
Software Windows 10 Pro 64-bit
Welll you would think by now WTF shop at BEST BUY for pc stuff....:pimp:

Screw Best Buy. As soon as I found Newegg, everything has been so much more convenient, cheaper, and courteous. Given that most corporations have screwed people over, I think Newegg has an extremely good reputation.
 
Joined
Feb 19, 2007
Messages
12,453 (1.99/day)
Location
Yankee lost in the Mountains of East TN
Processor 5800x(2)/5700g/5600x/5600g/2700x/1700x/1700
Motherboard MSI B550 Carbon (2)/ MSI z490 Unify/Asus Strix B550-F/MSI B450 Tomahawk (3)
Cooling EK AIO 360 (2)/EK AIO 240, Arctic Cooling Freezer II 280/EVGA CLC 280/Noctua D15/Cryorig M9(2)
Memory 32 GB Ballistix Elite/32 GB TridentZ/16GB Mushkin Redline Black/16 GB Dominator
Video Card(s) Asus Strix RTX3060/EVGA 970(2)/Asus 750 ti/Old Quadros
Storage Samsung 970 EVO M.2 NVMe 500GB/WD Black M.2 NVMe 500GB/Adata 500gb NVMe
Display(s) Acer 1080p 22"/ (3) Samsung 22" 1080p
Case (2) Lian Li Lancool II Mesh/Corsair 4000D /Phanteks Eclipse 500a/Be Quiet Pure Base 500/Bones of HAF
Power Supply EVGA Supernova 850G(2)/EVGA Supernova GT 650w/Phantek Amps 750w/Seasonic Focus 750w
Mouse Generic Black wireless (5)
Keyboard Generic Black wireless (5)
Software Win 10/Ubuntu
Geek Squad = overpaid, clueless bozos.

Wow, you have no idea. Occasionally, I'll go into my local Best Buy just to mess with them a little. I'll make up a list of Hardware related questions that I'm sure that they will not know the answer to. I love the ridiculous answers I get...not to mention the blank stares.
 
Joined
Feb 19, 2007
Messages
12,453 (1.99/day)
Location
Yankee lost in the Mountains of East TN
Processor 5800x(2)/5700g/5600x/5600g/2700x/1700x/1700
Motherboard MSI B550 Carbon (2)/ MSI z490 Unify/Asus Strix B550-F/MSI B450 Tomahawk (3)
Cooling EK AIO 360 (2)/EK AIO 240, Arctic Cooling Freezer II 280/EVGA CLC 280/Noctua D15/Cryorig M9(2)
Memory 32 GB Ballistix Elite/32 GB TridentZ/16GB Mushkin Redline Black/16 GB Dominator
Video Card(s) Asus Strix RTX3060/EVGA 970(2)/Asus 750 ti/Old Quadros
Storage Samsung 970 EVO M.2 NVMe 500GB/WD Black M.2 NVMe 500GB/Adata 500gb NVMe
Display(s) Acer 1080p 22"/ (3) Samsung 22" 1080p
Case (2) Lian Li Lancool II Mesh/Corsair 4000D /Phanteks Eclipse 500a/Be Quiet Pure Base 500/Bones of HAF
Power Supply EVGA Supernova 850G(2)/EVGA Supernova GT 650w/Phantek Amps 750w/Seasonic Focus 750w
Mouse Generic Black wireless (5)
Keyboard Generic Black wireless (5)
Software Win 10/Ubuntu
She should be compensated for her identity placed at risk. I will be interested what value the courts will place on her identity.
 
Joined
Apr 5, 2005
Messages
6,770 (0.98/day)
Location
Republic of Asia (a.k.a Irvine), CA
System Name ---
Processor FX 8350 @ 4.00 Ghz with 1.28v
Motherboard Gigabyte 990FX-UD3 v4.0, Hacked Bios F4.x
Cooling Silenx 4 pipe Tower cooler + 2 x Cougar 120mm fan, 3 x 120mm, 1 x 200 mm Red LED fan
Memory Kingston HyperX DDR3 1866 16GB + Patriot Memory DDR3 1866 16GB
Video Card(s) Asus R9 290 OC @ GPU - 1050, MEM - 1300
Storage Inland 256GB PCIe NVMe SSD for OS, WDC Black - 2TB + 1TB Storage, Inland 480GB SSD - Games
Display(s) 3 x 1080P LCDs - Acer 25" + Acer 23" + HP 23"
Case AeroCool XPredator X3
Audio Device(s) Built-in Realtek
Power Supply Corsair HX1000 Modular
Software Windows 10 Pro 64 bit
All are stupid here. Who ever wins are just lucky. Who the bloody hell will store sensitive information on a laptop and mug around? My friend's Dell laptop broke and you know they walked him thru to open the laptop and pull out the hdd and then ship it.

Those idiots should have done that.
 
Joined
Dec 28, 2006
Messages
4,378 (0.69/day)
Location
Hurst, Texas
System Name The86
Processor Ryzen 5 3600
Motherboard ASROCKS B450 Steel Legend
Cooling AMD Stealth
Memory 2x8gb DDR4 3200 Corsair
Video Card(s) EVGA RTX 3060 Ti
Storage WD Black 512gb, WD Blue 1TB
Display(s) AOC 24in
Case Raidmax Alpha Prime
Power Supply 700W Thermaltake Smart
Mouse Logitech Mx510
Keyboard Razer BlackWidow 2012
Software Windows 10 Professional
Depends on the location they start as low as $8.50 an hour, I think they cap at like $13.75..

Yes overpaid, overcharged idiots! I mean there are always a few that are good at their job and even too good for it but as a general whole...

Depending on her net worth, it could be very easy for her to get an out of court settlement for well over a million in this case... I hope she does, corporations need to learn not to step on peoples toes when they screw them over.

I worked for Firedogs, its comparable but i think we did a better job lol, i was paid 9 an hour. Entry level of course
 

zekrahminator

McLovin
Joined
Jan 29, 2006
Messages
9,066 (1.37/day)
Location
My house.
Processor AMD Athlon 64 X2 4800+ Brisbane @ 2.8GHz (224x12.5, 1.425V)
Motherboard Gigabyte sumthin-or-another, it's got an nForce 430
Cooling Dual 120mm case fans front/rear, Arctic Cooling Freezer 64 Pro, Zalman VF-900 on GPU
Memory 2GB G.Skill DDR2 800
Video Card(s) Sapphire X850XT @ 580/600
Storage WD 160 GB SATA hard drive.
Display(s) Hanns G 19" widescreen, 5ms response time, 1440x900
Case Thermaltake Soprano (black with side window).
Audio Device(s) Soundblaster Live! 24 bit (paired with X-530 speakers).
Power Supply ThermalTake 430W TR2
Software XP Home SP2, can't wait for Vista SP1.
how much do members of the geek squad make? i agree they are clueless bozos.

$11 an hour, unless they have a college degree of some form, in which they are likely offered considerably more.
 

WarEagleAU

Bird of Prey
Joined
Jul 9, 2006
Messages
10,812 (1.67/day)
Location
Gurley, AL
System Name Pandemic 2020
Processor AMD Ryzen 5 "Gen 2" 2600X
Motherboard AsRock X470 Killer Promontory
Cooling CoolerMaster 240 RGB Master Cooler (Newegg Eggxpert)
Memory 32 GB Geil EVO Portenza DDR4 3200 MHz
Video Card(s) ASUS Radeon RX 580 DirectX 12 DUAL-RX580-O8G 8GB 256-Bit GDDR5 HDCP Ready CrossFireX Support Video C
Storage WD 250 M.2, Corsair P500 M.2, OCZ Trion 500, WD Black 1TB, Assorted others.
Display(s) ASUS MG24UQ Gaming Monitor - 23.6" 4K UHD (3840x2160) , IPS, Adaptive Sync, DisplayWidget
Case Fractal Define R6 C
Audio Device(s) Realtek 5.1 Onboard
Power Supply Corsair RMX 850 Platinum PSU (Newegg Eggxpert)
Mouse Razer Death Adder
Keyboard Corsair K95 Mechanical & Corsair K65 Wired, Wireless, Bluetooth)
Software Windows 10 Pro x64
I ought to go work for My local Best Buy in the geek squad. Make it the super sexy and cool squad. I hope she gets something, maybe not multimillions but something to check that ass for Best Buy.
 
B

bassmasta

Guest
next time you need to install something on your pc, call geek squad and come up with something stupid. I once put and agp card in a pci box and it took the guy three hours to figure out what was wrong.
 
Joined
Mar 27, 2007
Messages
2,753 (0.44/day)
Location
louisiana
Processor Intel Core i7-4790 Haswell Quad-Core 3.6GHz LGA 1150 84W
Motherboard GIGABYTE GA-H87-D3H LGA 1150 Intel H87 HDMI
Cooling CPU - Cooler Master Hyper T4 / Case - cooler master 120mm rear case fan (Air cooling)
Memory 32GB (4 x 8GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800)
Video Card(s) GTX1060 6GB
Storage Samsung 512 GB 840 PRO SSD Main Drive and Samsung 512 GB 840 EVO SSD Backup Drive
Display(s) ASUS 23" LED Monitor
Case COOLER MASTER Centurion 5 (silver & black)
Audio Device(s) (onboard audio) Realtek ALC892
Power Supply CORSAIR SU-750TX 750W ATX12V / EPS12V
Software Windows 10 Home Premium 64bit Edition
Why in the hell does she think that she is entitled to 54 million dollars. What is totally ridiculous is she rejected the cash that would have more than covered the lost laptop. Maybe she had something on the laptop that could have been cause for its disappearance into the geek squads hands :cool:

obviously your not concidering the cost of identity theft, it cost tens of thousands of dollars to straighten out your bad credit and sometimes you can never get your good credit rating back and must settle for just stoping the harrasment from bill collectors.

millions in damages is way overdoing it but if her personal info was on it, it could cost this lady anywhere from 10k to 50k to straighten it out plus whatever they can steal from her as well depending on who has her information and what they do with it. getting your life back to normal after identity theft is near impossible. a fair offer from best buy IMO would be around 25k plus any expenses she has straightening out her credit.

you have to pay lawyers to spend weeks filling out documents and legal forms so the guy in basran who bought a new bmw on your credit doesnt have bills coming to your house and your paycheck docked by bill collectors. they dont care who charged it but they want you to pay for it or they make your life hell.
 
Last edited:
Joined
Apr 2, 2007
Messages
2,817 (0.45/day)
Location
US
Processor Intel Q9400
Motherboard asus p5q-pro
Cooling Ultra120
Memory 6GB ddr2
Video Card(s) NVS 290
Storage 3TB + 1.5TB
Display(s) Samsung F2380
Case Silverstone Fortress FT02B
Audio Device(s) Creative X-Fi
Power Supply 750W PC P&C
Software win 7 ultimate 64bit
Best Buy should have admitted the mistake sooner and offered an appropriate amount that should cover the damages.
2500 is good, but it came to their head too late, now they are going to learn their lesson, good for them
 

EastCoasthandle

New Member
Joined
Apr 21, 2005
Messages
6,885 (1.00/day)
System Name MY PC
Processor E8400 @ 3.80Ghz > Q9650 3.60Ghz
Motherboard Maximus Formula
Cooling D5, 7/16" ID Tubing, Maze4 with Fuzion CPU WB
Memory XMS 8500C5D @ 1066MHz
Video Card(s) HD 2900 XT 858/900 to 4870 to 5870 (Keep Vreg area clean)
Storage 2
Display(s) 24"
Case P180
Audio Device(s) X-fi Plantinum
Power Supply Silencer 750
Software XP Pro SP3 to Windows 7
Benchmark Scores This varies from one driver to another.
normally i am against these ridiculous lawsuits, but this time i hope she wins. someone needs to keep best buy in check.

Couldn't agree more
 

imperialreign

New Member
Joined
Jul 19, 2007
Messages
7,043 (1.15/day)
Location
Sector ZZ₉ Plural Z Alpha
System Name УльтраФиолет
Processor Intel Kentsfield Q9650 @ 3.8GHz (4.2GHz highest achieved)
Motherboard ASUS P5E3 Deluxe/WiFi; X38 NSB, ICH9R SSB
Cooling Delta V3 block, XPSC res, 120x3 rad, ST 1/2" pump - 10 fans, SYSTRIN HDD cooler, Antec HDD cooler
Memory Dual channel 8GB OCZ Platinum DDR3 @ 1800MHz @ 7-7-7-20 1T
Video Card(s) Quadfire: (2) Sapphire HD5970
Storage (2) WD VelociRaptor 300GB SATA-300; WD 320GB SATA-300; WD 200GB UATA + WD 160GB UATA
Display(s) Samsung Syncmaster T240 24" (16:10)
Case Cooler Master Stacker 830
Audio Device(s) Creative X-Fi Titanium Fatal1ty Pro PCI-E x1
Power Supply Kingwin Mach1 1200W modular
Software Windows XP Home SP3; Vista Ultimate x64 SP2
Benchmark Scores 3m06: 20270 here: http://hwbot.org/user.do?userId=12313
Screw Best Buy. As soon as I found Newegg, everything has been so much more convenient, cheaper, and courteous. Given that most corporations have screwed people over, I think Newegg has an extremely good reputation.

+1

although, I would usually go to CompUSA first, before online ordering - willing to pay the slighlty higher (although lower than Circuit City or Best Buy) price for the conveinence.

Anyhow, as with most lawsuits like this, one needs to over shoot what you expect to make out of it - very rarely is anyone ever awarded the full amount, usually it's less than 50%.

WarEagleAU said:
I ought to go work for My local Best Buy in the geek squad. Make it the super sexy and cool squad. I hope she gets something, maybe not multimillions but something to check that ass for Best Buy.

I had thought of snagging a part time job at (CompUSA when they were still open) BB or CC on the weekends, but my personal boycott wouldn't let me.
 

Cold Storm

Battosai
Joined
Oct 7, 2007
Messages
15,010 (2.49/day)
Location
In a library somewhere on this earth
System Name Haro
Processor AMD 1700x
Motherboard AsRork x370 Taichi
Cooling EK Custom Loop - CPU only
Memory 32gb G-Skill Trident Z
Video Card(s) EVGA 1080 Superclock 2
Storage Too Many
Display(s) Viewsonic VX2450WM-LED 24" & LG 32 IPS
Case Cooler Master Cosmos II
Power Supply Cooler Master V1000
Mouse SteelSeries Rival 500
Software Win10 Pro
Benchmark Scores i5 750 4.62ghz pi runs // Evga FTW p55
OMFG... I hope she wins something! I mean they did a piss poor job about everything, and then loses her stuff.. Yeah, no one should leave stuff like she left on a computer, but not everyone thinks that this can happen! Not everyone is like us, the people on this forum. We know what to do and not to do..

And I wish All BB and CC staff would understand to let people know that... And I for one never got the reason for Firedog, or Geek Squad. the people on the floor knew more about computers then the ones that had the fancy title... IMO
 
Joined
Sep 5, 2007
Messages
421 (0.07/day)
System Name Komputor
Processor 2500k
Motherboard p5b d
Cooling stock
Memory 8gigs ddr 1600
Video Card(s) Asus Turbo GTX 970 4 gig
Storage sata II 500 gig
Display(s) 30inch Dell ultrasharp
Case Haf 922
Audio Device(s) Auzentech X-Fi Prelude
Power Supply 600w OCZ stealthxtream
Mouse Razer Death Adder
Keyboard Logitech G15
Software Win 7 home premium 64 bit.
And thats the problem with this side of the world................ just sick. And that's also why we are all treated like criminals when we return stuff and make a fuss about anything. That's why there is endless EULA's and fine print up the wazoo. This is where all this stuff comes from.
 

ChillyMyst

New Member
Joined
Jan 20, 2008
Messages
551 (0.09/day)
Why in the hell does she think that she is entitled to 54 million dollars. What is totally ridiculous is she rejected the cash that would have more than covered the lost laptop. Maybe she had something on the laptop that could have been cause for its disappearance into the geek squads hands :cool:

no she rejected 900bucks for a 1100$ laptop that had a 300$ repair plan on it, she orignaly just wanted payed back for their fuckup, they shot themselves in the foot because now she knows about possable identity theft and has a good case in court......hope bb gets their asses handed to them!!!

Depends on the location they start as low as $8.50 an hour, I think they cap at like $13.75..

Yes overpaid, overcharged idiots! I mean there are always a few that are good at their job and even too good for it but as a general whole...

Depending on her net worth, it could be very easy for her to get an out of court settlement for well over a million in this case... I hope she does, corporations need to learn not to step on peoples toes when they screw them over.

just a little info on geeksquad, they where decent till bb bought them out, now their whole excistance is NOTHING TO DO WITH FIXING COMPUTERS, its all about selling people new stuff/services, my buddy was a geeksquad employ, lasted a year, he quit after he got demoted for not selling some poor old lady a new computer when all she needed was a memory upgrade and fresh install of windows, she was in her 70's and didnt have much$ and called to have them come out and fix her comp, the rule to become an on the road rep, you gotta sell sell sell to get into a car, then to stay in it you gotta sell sell sell, he couldnt take it anymore he was at 15/hr and got bumped downt to working in the store again at 12/hr because he didnt push people to buy new pc's from bestbuy.

and yeah most, i would say 97% of geeksquad employs are tards, theres a decent one at the bb closist to me, he tryed to get me a 2900 for the 8800gt that died on me just after i got it, but he wasnt able to order one from the warhouse as they where being disscontinued (3870 was around corner!!)

hes a good guy, and asked me if i had seen a problem on a lappy a lady droped off and i was able to tell him how to fix it, was just a little tweak to 3 settings and it was fixed, he took notes(good sign), told me i should work there ROFL
 

0elemental0

New Member
Joined
May 21, 2007
Messages
148 (0.02/day)
Processor athlon 4800+ x2 (s939)
Motherboard ms-7093 (oem hp) by msi
Cooling freezer 64, arctic af9 x2
Memory 2 gig gskill 2.5-3-3-6
Video Card(s) sapphire hd 3870 w/zalman vf900
Storage 250 gig sata, 320 gig sata
Display(s) acer 22'' at 1680x1050
Case oem hp, i love hidden drive bays
Audio Device(s) soundblaster xtreme gamer x-fi
Power Supply antec trio 650
Software xp pro
i too am curious on the value they place on her identity. I hope the courts raker BB over the coals on this one, Bad customer service is inexcusable in this day and age where everything is a click away.
 

Kreij

Senior Monkey Moderator
Joined
Feb 6, 2007
Messages
13,817 (2.21/day)
Location
Cheeseland (Wisconsin, USA)
The amount of her suit is way over the top.
It's not about her getting that much money, it's about slapping BB with a wake up call.

Identity theft is a problem, but unless she is extremely wealthy, I doubt someone could make more than a few thousand using her identity.

Courts should do this;
Replace laptop with best thing they have for her trouble : $3000
Compensate her time and effort and attorney fees : $20,000
Pain and suffering for having to deal with BB : $2000.00
Kick a geek squad noob in the groin and post it on YouTube : Priceless.
 
Top