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Power Supply only sending 5volts on 12 volt rail.

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Last month I sold a CoolerMaster 430W eXtremePower to someone. I tested it before it shipped and it was working fine. Just this week I got an e-mail from this person saying:
I just wanted to let you know the video card works well, but i needed the powersupply today only to find out it's dead!!! Still not a completly bad deal but not happy!! 5 volts comes out of a few pins but no 12 volts. the same as the dead one i took out...
I think there's been a misunderstanding here, but I don't know much about PSUs:ohwell:.
 

AsRock

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Sorry if i read it wrong but is he saying that your PSU you sold him is doing the same thing has his old one ?.. Maybe the fault is else were if thats the case.
 

Black Light

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indeed most likely not the PSU
 
Joined
Nov 26, 2007
Messages
310 (0.05/day)
Processor AMD Ryzen R7 3900X
Motherboard Gigabyte X570 Asrock X570 Taichi
Cooling 2x LL140, 4x LL120 / bequiet! Dark Rock 4
Memory 32GB Corsair Vengence RGB DDR4 (3600 Mhz)
Video Card(s) Red Devil 5700XT
Storage x1 Inland 1TB Nvme, 1x Samsung 860 EVO 1TB, 1x WD 1TB, 1x Crucial MX500 500GB, 1x Sandisk X400 256GB
Display(s) Samsung C32H711
Case Fractal Design Meshify C
Audio Device(s) Onboard
Power Supply Seasonic Prime Titanium 850W
Mouse Logitech G502 Proteus Spectrum
Keyboard Logitech G910
Software Windows 10 Pro
I was going to tell him/her to just put it in and connect everything. I think they would find that the PSU works. I just don't want to commit 2nd degree murder of someones Motherboard...
 
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