Ah, the wonders of outsourcing. I remember writing a huge report about that. I cant recall any hassle with techsupport or RMA, mostly because i dont want any hassle and buy a new item if the old breaks. Ive only RMA'd my gpu and that went fine.
Outsourcing is a double edged sword. Its cheap, quick and easy for a large company to outsource parts of their business, but can come at a cost for others.
One example is Darksaber current predicament. Others are far worse. Lets take an example. My brother works for a large flight travel company, (dont know the english word) which name i wont reveal, in a department where they document plane tickets among other things. The company figured out, that it would be cheaper to fire the six-seven people working there, and then outsource that job to india. SO! They ship, by boat, all the tickets all the way to india, document and handle them, them ship them all the way back here. And that is STILL cheaper.
Thats just insane. So we gotta be "green" and save the earth from pollution? I got the answer right here.
And then the government complains we have so many un-employed. Gee, i wonder why?