My last messages with them went like this:
They:
Quote:
We have created the service order number but we have not received the proof of purchase receipt. You may attach it in jpeg or pdf format directly to this e-mail. Depending on the Vendor/Retailer, purchase validation might take 24-48 hours as they check their records. Please be aware the Limited Lifetime Warranty is not transfarable and valid only for the original owner of the card.
Thanks,
VisionTek RMA
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Me:
Quote:
Hello,
As I already brought up in my first email: " I have lost the receipt and DirectCanada won't give me a new one because the purchase is over 1 year old." So I cannot provide you with a proof of purchase receipt. I thought this was clear from the start?
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They:
Quote:
Without proof of purchase we cannot process an RMA.
VisionTek Support
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So, in the end I got nothing out of them, and am the proud owner of an expensive paper weight or a very power hungry 2D card. At least I know never to buy Visiontek products again.