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untick it.
that clearly shows that only 2 cores are showing. This means the problem is earlier on in the situation.
Physical: its broken/damaged somehow.
BIOS: Outdated BIOS, or a BIOS setting limiting it. I have seen settings on AMD boards to disable extra cores.
Software: Windows didnt notice you changed it for some odd reason, and will take a reinstall to detect the other cores.
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