[AsRock]

Originally Posted by mikek75

Obviously being in the UK I couldn't use Newegg anyway, but they've really shot themselves in the foot by the claim that they were "demo boxes". Thats just outright dishonest lies. Any company can be caught out by counterfeiters, but the only way to deal with it is complete honesty and acceptance. "Bullshit baffles brains" only works on officers, it destroys reputations. The Newegg PR dept want sacking for this!

They said there supplier said they were demo boxes not newegg. So Newegg are not covering any thing up as we know.

EDIT:

Originally Posted by btarunr

The thing is customers shouldn't care who D&H is. It's Newegg they're dealing with, not its suppliers. So to the customer, it's Newegg that called them "demo boxes", aside from the fact that they're now resolving the issue.

Now to the above if you reply "then it shouldn't matter what story Newegg tells its customers", then the reply is "no, it does matter. When customers pay $300 for something, they deserve to know exactly what was shipped to them, and why they should spend another $10 shipping it back to Newegg to get a replacement or refund."

Every single item i had to ship back to newegg has been FREE to do.