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It was like a virus. Once the problem took hold, it spread. The only way to stop it was to reboot the entire cloud. It shares a lot in common with that Northeast Corridor power failure in 2000 (I think). One transformer/database went down and the rest responded as they were programmed to but, instead of isolating the issue in both cases, they magnified it.
You can't blame them for being human.
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Golden Rule of Programming: Never assume.
try { SteamDownload(); }
catch (Steamception ex) { RageQuit(); }
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