This is what you have to expect when you buy anything affiliated with EA.
There have been hundreds of horror stories of people being charged random money from Origin and EA recently on the pre-orders, only to have the pre-order randomly fail, or double or triple charge, or just not exist.
And customer service for Origin is probably the worst customer service in history right now. None of them speak or type in proper english and will disconnect randomly without helping people resolve problems.
It's quite sad, but this is why I don't buy their games.
Because of BF3's Origin exclusivity I won't be buying it either, which really displeases me, but I won't deal with such incompetence.