hermes have some really bad reviews....I once booked them for a delivery
but once i read how bad people rated them online. I contacted parcel2go straight away and they switched me over to DHL/Yodel.
Yodel are bad. but they arent half as bad as Hermies and thats saying something!!! dont let their cheap prices fool you. its better to pay that little extra ontop to make sure whatever you want delivered gets there