Originally Posted by Frick
Standard procedures. That is exactly how it's done here and it's nothing big to it. When was the last time you bought something and was not asked if you wanted extended protection? The interesting thing here is that Italy is looking into it at all. And I'm pretty sure Apple is not alone in doing it.
I think the customers should get more informed on how their countries work, and I don't think it should land on companies such as Apple to provide that information.
Thats not what happened. When i buy stuff from my electrical retailer they try and sell me extended warranties, not the company whose product i have just bought.
What Apple have done is sell a product in a country whose laws they will know (as Apple have phenomenally good lawyers) already cover the warranty period for 2 years. For Apple to also sell their own warranty which is not needed under Italian law IS misleading and fraudulent. The fact they have been fined 900 000 Euros backs up that fact.
It is not up to the customer to know their consumer rights inside and out. Apple would have already known them and are simply capitalising fraudulently to make a quick buck. In my country the warranty by right is 12 months, so it would work better here.
Apple done bad, they've been fined for it in a court of law. No arguments.