Originally Posted by Kreij
I have satellite, FE. 7GB cap/mo and 512K DL.
I should have fiber to the house soon, though.
Ive been in a similar boat except my cap/mo was 5Gb
and a DL that varied between almost 0-56k during the day and upto 5mb at night.
I had been asking these tards if i could pay a one off fee to upgrade to 10Gb a month for ages but they said they couldnt because their system doesnt work that way so they couldnt....I was like fine...
but when it came to the day i called them up to tell them I had decided to cancel the contract they were begging me not to leave, even going as far as offering 15GB a month for the same money i was paying for 5GB a month & a free laptop that was probably worth about £300 ($480) anyway.
I had been with them the better part of two years, when i first joined, their speeds were fast but over the year(s) they just completely went down hill with slow speeds and network problems.
when I asked them why they were bending over backwards to keep me - their response was that i was a VIP customer as i had always made my payments ontime and been very patient and polite with them when it came to dealing with them over the phone which I have had to do a few times.....
Its amazing how I could go from just a number to VIP in a matter of seconds. but of course, the tards in the call center are paid to spew crap like that.
I didnt need the laptop, I asked for him to set me up with a new mobilephone instead as i needed a new one but he couldnt do it as his department doesnt deal with the mobile phone side of a business. What a shame.... if he had given me 15Gb month and the new mobile phone, I most likely would have stayed.
I also could have taken the laptop, sold it on and brought a new phone with the money but i just couldnt be arsed to go through all of it though it would have been the smarter thing to do.