Originally Posted by Arctucas
While I really like my Meridian 2G, I can attest to the non-existant tech support.
I have an open ticket that I started May 11 that as of today has not been replied to.
Regardless of how good the product is, I believe I will never again buy an Auzen card simply because they obviously do not care enough about their customers to answer their support tickets.
I owned the Auzentech Meridian from its official release in 2005 and didn't have a single problem. I went through all there drivers over the years, even tried third party drivers and not one problem. Only when I traded it for an X-fi Auzentech Prelude I experienced problem after problem with Creative's buggy drivers. Although the soundcard sounded better admittedly it wasn't worth the headache of swapping cards.
I can't say I have ever had to call up Auzentech or email them as I've had no negative issue with Auzentech. But yes, if you are saying they don't answer back, that isn't good.
Edit: catnipkiller, this should fix your problem.
Dear Auzentech Customers,
Auzentech has received reports that the recent shipment of the X-Fi Bravura 7.1 sound card had recognition and/or detection problems with some motherboards. Auzentech regrets this lapse in quality and is happy to help resolve the issue.
Auzentech's engineers have investigated and narrowed the cause to a component that was updated in the recent X-Fi Bravura shipment. Although the components are supposed to be functionally identical, swapping out the newer component with the previous one corrects the situation. The engineers have also created a downloadable tool that will allow the majority of affected users to correct the situation themselves.
If you are having problems with detection of your X-Fi Bravura 7.1 sound card, please follow steps listed below.
1.Find the Hardware ID of your X-Fi Bravura
Open the device manager of Windows and check the Hardware ID of your X-Fi Bravura. You can find it as "High Definition Audio Device" or "Auzen X-Fi Bravura 7.1" within Sound, video and game controllers.
2.For Hardware ID SUBSYS_11020010:
If the Hardware ID of your X-Fi Bravura shows "SUBSYS_11020010," you can use an easy to use tool for fixing the problem.
The tool is a bootable image file. Please download it with its detailed guide at the link below:
3.For Other Hardware IDs:
If the Hardware ID of your X-Fi Bravura shows a different ID (for example, "SUBSYS_54310010"), the bootable image file listed in step 2 will not work. Instead, contact Auzentech at bravura (at) auzentech.com with the following information. Auzentech will handle the return and replacement in a timely matter.
•Date of purchase
•Country of purchase
All of us at Auzentech would again like to apologize for the inconvenience caused. Note that only a few Bravura are affected in Canada, France and Germany.
President, Auzentech Inc.