I just sent this to my seller:
Hello, thanks for delivering today. Please understand that I'm very displeased not for your service but for that of the intermediary supplier between you and Dell.
As per your last message below you said the monitor was to be replaced. But I never imagined that the replacement would not be a new monitor.
It's true the monitor is a different one - both service and serial numbers are different, as is their date of manufacture.
This is the monitor in the box which I received today:
Pressed to fit inside another box with make-do packaging, with the two cables I shipped
As compared to the original box when I bought the U2711 the first time from you:
This time there were finger-marks all over the panel and the stand:
And to top it all, I immediately noticed 7 or 8 dead pixels at the bottom right (inside the red triangle).
I'm using my mobile's camera so the image quality isn't good:
I know it isn't your fault because your supplier provided this monitor and you didn't deal directly with Dell.
Please tell me who your supplier is so that I can contact him directly, because he knows what he shipped me.
I wouldn't have complained at all had this been some mainstream 300 euro monitor, but this costs more than x3 that price, and I know from my foreign friends the impeccable way Dell treats their rma's, and it's certainly nothing like this!
Depending on the reply from your supplier, I might forward all the photos and info to Dell to see if this type of service is what they really expect from their suppliers. Don't worry I won't be mentioning you since you're not a direct supplier.
So I hope to be hearing from you soon.
(btw, let me know when you have the NZXT Hue in stock because I want one)