[MxPhenom 216]

Originally Posted by Kantastic

There are definitely other companies out there that value their customers... but I'm curious as to where Dell monitors are taken for replacement, how long the downtime is, and who pays for the shipping (if they're not taken to a local store)?



How long was the downtime in between cards? Did you get a used or a refurbished card back or a brand new, sealed retail card? Every time I RMA something it's refurbished. The one time I had to contact Asus (first time building a system), I was charged for phone support. Of course I paid since I wanted to get the X58 system running, but paying for support for a product I just bought is never fun.

Well, I have never once had to pay for shipping to return anything. YOu just use your words and ask nicely to have a pre-paid shipping label and 90% of the time they will honor it. I know that Cadaveca's turn around for when he had a broken monitor from shipment was pretty quick. I think about a week. I usually would get refurbished depending on the part. Motherboard and GPUs are ussually always refurbs while memory and hard drives/SSs are brand new.