Originally Posted by FordGT90Concept
Immaturity is not an excuse for quality assurance. Also, there's been screens out there with higher pixel denisty than the iPad 2 for a long time (used in radiology) so it isn't exactly immature in the first place--just new to Apple.
But where do you but Windows and Android products at? Electronics stores like Radio Shack, Best Buy, Circuit City, Walmart, Target, etc. You don't go to brick and morter Microsoft store to buy Windows products, do you? You don't go to a brick and morter Google store to buy an Android product, do you? You don't go to a Dell brick and morter store to buy a Dell computer, do you? Where there's competition, there are many parts and peices involved.
We're not talking about the products here, we're talking about where you buy and return a defective product to.
If HTC could profit $412.49 on every phone they sell for $600 like Apple did on the 16 GB iPhone 4
, HTC could afford to put 5 stores in Manhattan too.
What about the expenses of having stores in scattered about the US? What about the higher-than-standard wages Apple pays its employees which, mind you, are in a country where the unemployment rate is abnormally high for our GDP? Where do you think they find the resources to maintain their operations within the country? I don't know what point you're trying to make, you're reinforcing my argument that Apple has more accessible and professional service. Point taken!
Originally Posted by MxPhenom 216
Well, I have never once had to pay for shipping to return anything. YOu just use your words and ask nicely to have a pre-paid shipping label and 90% of the time they will honor it. I know that Cadaveca's turn around for when he had a broken monitor from shipment was pretty quick. I think about a week. I usually would get refurbished depending on the part. Motherboard and GPUs are ussually always refurbs while memory and hard drives/SSs are brand new.
A week (which you say is quick, so I don't want to imagine slow) versus a 2 hour round trip from home or a 45 minute trip during my breaks between classes...
Originally Posted by AphexDreamer
People need to raise their standards, cause its low standards that make it easy for companies to get away with the walking all over us that they are... well... already getting away with. If you are fine with the time and money (gas surely?) you spent replacing the products and would gladly waste more time and money getting replaced more and more then continue on with your "satisfaction".
I can't recall the downtime as it was a while back maybe a week? And I don't know if the card came back brand new or refurbished but it came back sealed that is for sure. I paid no shipping, no phone charges and I shouldn't have to pay for their mistakes...
I get a new product directly off the shelf every single time.
As for travel expenses, I go to college about 15 minutes away by foot from the Apple store so it's a non-issue. I can't speak for others though, which is why this thread is about my revelation based on my personal experiences.