So I got quite a quick response from support.... Here goes....
long story short.... Either:
A: He knew exactly what was going on since i used my cousins laptop she bought about a month ago to register for the Win 8 Pro, gave no fucks and didnt want to help at all
B: He totally had no idea how a 32bit or 64Bit OS works
C: English wasnt his first language and there was a break down in translation because even though he typed in 'good' english with no spelling mistakes, most of it just didnt make any real sense to me.
the dude does have a funky name though....