So I got quite a quick response from support.... Here goes....
long story short.... Either:
A: He knew exactly what was going on since i used my cousins laptop she bought about a month ago to register for the Win 8 Pro, gave no fucks and didnt want to help at all
B: He totally had no idea how a 32bit or 64Bit OS works
C: English wasnt his first language and there was a break down in translation because even though he typed in 'good' english with no spelling mistakes, most of it just didnt make any real sense to me.
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the dude does have a funky name though....