Well i called up again today and spoke with "HAL" he told me on the phone that the reason my rma cannot be found is because it is on hold and they are waiting for further information from me in regards to the rma. when i told him i had gotten no email or notification what so ever about this. he went on to tell me that the board was received damaged by the RMA department
and that i needed to provide pictures of how i received the board.
So he sent me his personal email and asked me to send them to him which i gladly obliged. he also told me that the person that originally set up my RMA would be in, in a half hour and that he would be speaking to him when he got the chance about it. i then asked him if i should call back in an hour then to see where this all pans out and he told me that he would probably be calling me back personally about it (fingers crossed) if not, that's ok i got a name and an email address this time to track down this actually helpful rep.