Originally Posted by xkm1948
Already did. Guess what. They deleted my thread in their customer support section. I posted it last night. I woke up this morning to find my thread was deleted.
What I posted---facts about the RRER porblem, the current pending sector problem. My concerns for their drive's quality control. What if I receive another RMA that is a refurbished drive which has problems as well?
This is what WD's support team's response:
"I have escalated your case for one of our support specialist to contact you as soon as possible.
Well, I am not so sure what to do now. While it is cool that they honor their 5 year warranty, it is simply annoying to reply on pure luck that you will receive a functional replacement drive.
Why the hell did they send a refurb. i would have been pi$$ed. At this point I go to phone and not email support and climb the ladder. They are giving you the run around and that is bullshit. Tell them you are a member here and you will start negative PR and that should pull their jock strap tighter.